Senior Business Analyst

About Us – FocalCXM

We are passionate about empowering customer-facing teams in the Life Sciences industry. With a strong Product Management mindset, we creatively solve problems, deliver exceptional enterprise user experiences, and help organizations maximize their investments in enterprise platforms.

FocalCXM is a leading provider of software, solutions, and services tailored to streamline CRM and CX processes. We support Pre-Clinical, Clinical, Commercial, and Medical teams across the Pharma, MedTech, and Animal Health sectors worldwide.

www.focalcxm.com

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Position Summary

We are seeking an experienced Life Science Business Analyst who will work closely with stakeholders across commercial domains to gather and analyse requirements, particularly leveraging expertise in Veeva Vault Promomats. The ideal candidate will translate business needs into clear user stories and technical specifications, support project delivery, collaborate with cross-functional teams, assist in testing and training, and maintain thorough documentation to ensure successful implementation and user adoption.

Key Responsibilities

·      Liaise actively with business stakeholders to understand and translate business needs into technical specifications.

·      Proactively engaged with cross-functional teams to convert unstructured requirements into well-defined deliverables.

·      Analyse current business processes and recommend improvements to increase operational efficiency and effectiveness.

·      Lead or support the implementation of new systems or modifications to existing systems, ensuring alignment with business goals.

·      Conduct data analysis to gather insights and support business decision-making.

·      Create comprehensive documentation and provide end-user training to facilitate system adoption.

·      Ensure adherence to corporate IT policies and compliance standards, including data security and internal audit requirements.

·      Manage multiple concurrent projects, ensuring timely delivery and stakeholder satisfaction.

·      Collaborate with other IT teams, business units, and external vendors to deliver integrated solutions.

Veeva Vault Promomats,

Technical & Functional Expertise

The Life Science Business Analyst must have advanced-level expertise in the following areas:

·      Veeva Vault Promomats

·      Salesforce (with emphasis on Healthcare Solutions)

·      Business requirements gathering and documentation

·      Process improvement and optimization

·      Functional system implementation and configuration

·      End-user support and training

In addition, the candidate should have broad experience in:

·      Integration solutions

·      Global Data Warehouse solutions

·      Master Data Management (MDM) solutions

·      IQVIA – Software used to enhance healthcare innovation and patient outcomes.

·      Accuratics – Advanced analytics software used in the healthcare sector for insights and strategic decision-making.

Required Skills & Experience

·      Bachelor's degree in a relevant field

·      5–7 years of experience in business systems analysis and/or software development

·      Strong understanding of business requirements and ability to translate them into scalable technical solutions

·      Excellent written and verbal communication skills

·      Ability to manage multiple projects simultaneously across different scales (small, medium, large)

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• A supportive and collaborative work environment.
• Flexible working hours, 5 days working.
• We provide lunch and snacks every Friday.

We're looking for driven individuals who are eager to lead, quick to learn, and ready to take ownership. Focal is a fast-paced environment—ideal for self-starters who thrive with minimal handholding. If you prefer constant guidance or move at a slower pace, this may not be the right fit.