Job Title: Senior Configurator Lead (Veeva PromoMats) Job Type : Full-Time Experience: 8+ Years Work Mode: Remote Industry: IT / Life Sciences / Pharmaceutical Notice Period: Immediate Joiner / 15 Days Location: Hyderabad Overview: The Senior Configurator Lead (Veeva PromoMats) is responsible for configuring and managing the Veeva Vault PromoMats platform to support the creation, review, and approval of promotional materials. This role involves working closely with business stakeholders to understand requirements, configure the system, and ensure seamless integration with other systems. Key Responsibilities: Configuration Management: Configure Veeva Vault PromoMats to meet business requirements, including setting up workflows, document types, and metadata fields. Requirement Gathering: Collaborate with business stakeholders to gather and document requirements, translating them into technical specifications. System Integration: Ensure seamless integration of Veeva PromoMats with other enterprise systems, including CRM and DAM systems. Testing and Validation: Conduct thorough testing of configurations and workflows to ensure they meet business needs and comply with regulatory requirements. User Training and Support: Provide training and support to end-users, ensuring they understand how to use the system effectively. Documentation: Maintain detailed documentation of configurations, workflows, and system changes. Continuous Improvement: Identify opportunities for system enhancements and process improvements to optimize the use of Veeva PromoMats. Strategic Planning Defined and executed configuration strategies aligned with client goals and compliance standards. Created roadmaps and milestones to ensure timely and high-quality deliverables. Team Mentorship Guided junior configurators on Veeva Vault best practices and PromoMats configurations. Conducted regular training and knowledge-sharing sessions to enhance team skills. Cross-Functional Collaboration Acted as a liaison between business, QA, and technical teams for smooth project execution. Facilitated Agile ceremonies like daily stand-ups and sprint planning. Quality & Compliance Ensured configurations met FDA 21 CFR Part 11 and other regulatory requirements. Introduced peer reviews and audits to maintain configuration quality. Conflict Resolution & Team Morale Addressed team conflicts constructively and promoted open communication. Recognized team achievements to boost morale and motivation. Agile Delivery Management Led Agile processes and tracked progress using tools like JIRA and Veeva Vault QMS. Balanced workload distribution to optimize team performance. Stakeholder Communication Provided regular updates to leadership and clients on progress, risks, and mitigation plans. Translated complex requirements into actionable tasks for the team. Requirements: Education: Bachelor’s degree in Computer Science, Information Technology, or a related field. Experience: Proven experience in configuring and managing Veeva Vault PromoMats or similar content management systems. Skills: Strong understanding of content management and regulatory compliance processes, excellent problem-solving skills, and the ability to work collaboratively with cross-functional teams. Technical Proficiency: Familiarity with system integration, workflow configuration, and metadata management. Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders. Preferred Qualifications: Experience with other Veeva Vault applications. Knowledge of pharmaceutical or life sciences industry regulations. Certification in Veeva Vault PromoMats

About Us – FocalCXM At FocalCXM, we are driven by a singular mission: to empower customer-facing teams in the Life Sciences industry with innovative, user-centric solutions. With a strong foundation in Product Management and a passion for solving complex challenges, we specialise in delivering exceptional enterprise user experiences that help organisation unlock the full potential of their CRM and CX platforms. As a trusted partner to global Pharma, MedTech, and Animal Health companies, we support teams across the Pre-Clinical, Clinical, Commercial, and Medical spectrum. Our suite of software, solutions, and services is designed to streamline operations, enhance collaboration, and drive measurable outcomes. Join us in shaping the future of customer engagement in Life Sciences. 🔗 www.focalcxm.com What We Do We transform the employee and customer experience for organizations through innovative digital solutions. How We Do It With a product-driven mindset and world-class engineering, we build high-performing teams that deliver measurable value to the Life Sciences sector. Why We Do It We're driven by a deep passion for Life Sciences—an industry committed to advancing health and improving lives. Our Core Values Love: Cherish respect, listen actively, practice empathy, and nurture relationships. Integrity: Act ethically and responsibly, even when no one is watching. Teamwork: Collaborate effectively with diverse individuals and thrive as a member of high-achieving teams. Tenkaizen: Embrace continuous innovation and strive for daily improvement. Leadership: Take initiative and guide others, regardless of your formal position. Excellence: What you currently possess is commendable. About Team: Our team of software experts specializes in Veeva, Salesforce, and AWS, delivering robust, scalable solutions tailored for the Life Sciences and IT domains. About Job : Job Title: Business Analyst Job Type : Full-Time Experience: 6-9 Year Work Mode: Remote/Hybrid Industry: IT / Life Sciences / Pharmaceutical Notice Period: 30 days Location: Hyderabad Employment Type: Permanent Role Key roles and responsibilities include: Work with clients and end users to gather, understand and define business requirements. Develop user stories and process flows to support the design and development of Salesforce solutions for clients. Work collaboratively with team members to design a solution that will meet the client’s business requirements and fulfil user stories Collaborate with developers to test and verify that solutions will meet the business requirements Participate in key meetings with clients including requirement gathering sessions, explore potential solutions, system demos, user acceptance testing, and end-user training Assists in creating basic test scenarios to be used in testing the business application in order to verify that client requirements are incorporated into the system design. Suggest product enhancements to improve user experience Monitor and report user's feedback after go-live Ideal candidate requirements: Graduate/Postgraduate/MBA/PGDM in any discipline Work experience of 6+ years in a similar role Strong problem-solving and analytical thinking skills Proficiency in MS Word, MS Excel, MS PowerPoint, MS Visio, Google Docs, Google Sheets and Google slides Ability to effectively communicate and influence key stakeholders to support proposed strategies and process improvements Ability to innovate and come up with creative solutions Experience in testing and mapping multiple business processes and protocols Previous work experience as an Product Manager, Product Marketing Manager or similar role Work experience in Salesforce, Veeva or similar clouds are preferred Experience managing the entire product lifecycle Familiarity with market research, consumers’ behaviour and marketing techniques Hands-on experience with web technologies Knowledge of project management tools, like Jira, Trello or Confluence Strong time management skills Excellent interpersonal skills along with the ability to effectively collaborate with cross-functional teams MBA or Undergraduate degree in Business Administration, Marketing or similar field Excellent Verbal and Written Communication Skills Good knowledge of wireframing and mockup Tools preferably draw.io or Figma or similar Good to have : · Salesforce Admin certification and one consulting cloud certification (Sales cloud, Service cloud or Experience Cloud) · Experience in LifeSciences Key Activities: · Business Engagement --- Understanding and Managing Business Needs and Process · Pre-sprint activities- Requirement Gathering & Management – · Sprint Activities – Scope management & Requirements review · Product Support—Product documentation · Process Documentation · Stakeholder Communication · User Stories & Use Cases · Technical Documentation · Change Management & Traceability · Report Writing What We Offer: Competitive salary and benefits package. Opportunities for professional development and career growth. A supportive and collaborative work environment. Flexible working hours, 5 days working. We provide lunch and snacks every Friday. We're looking for driven individuals who are eager to lead, quick to learn, and ready to take ownership. Focal is a fast-paced environment—ideal for self-starters who thrive with minimal hand-holding. If you prefer constant guidance or move at a slower pace, this may not be the right fit.

About Us – FocalCXM We are passionate about empowering customer-facing teams in the Life Sciences industry. With a strong Product Management mindset, we creatively solve problems, deliver exceptional enterprise user experiences, and help organizations maximize their investments in enterprise platforms. FocalCXM is a leading provider of software, solutions, and services tailored to streamline CRM and CX processes. We support Pre-Clinical, Clinical, Commercial, and Medical teams across the Pharma, MedTech, and Animal Health sectors worldwide. Know more: https://www.focalcxm.com/ What We Do We transform the employee and customer experience for organizations through innovative digital solutions. How We Do It With a product-driven mindset and world-class engineering, we build high-performing teams that deliver measurable value to the Life Sciences sector. Why We Do It We're driven by a deep passion for Life Sciences—an industry committed to advancing health and improving lives. Our Core Values Love: Cherish respect, listen actively, practice empathy, and nurture relationships. Integrity: Act ethically and responsibly, even when no one is watching. Teamwork: Collaborate effectively with diverse individuals and thrive as a member of high-achieving teams. Tenkaizen: Embrace continuous innovation and strive for daily improvement. Leadership: Take initiative and guide others, regardless of your formal position. Excellence: What you currently possess is commendable. About Team: Our team of software experts specializes in Veeva, Salesforce, and AWS, delivering robust, scalable solutions tailored for the Life Sciences and IT domains. About the Job : Job Title: Veeva Configurator Lead Job Type: Full-Time Experience: 8+ Years Work Mode: Remote Industry: IT / Life Sciences / Pharmaceutical Notice Period: Immediate Joiner Location: Hyderabad Overview: Seeking an experienced Veeva PromoMats specialist to lead configuration, integration, and optimization of the platform for life sciences promotional content. This role bridges business needs with technical execution, ensuring compliance and efficiency. Key Responsibilities: Configure workflows, metadata, and document types in Veeva PromoMats. Gather and translate business requirements into technical solutions. Integrate PromoMats with CRM, DAM, and other enterprise systems. Lead testing, validation, and compliance (FDA 21 CFR Part 11). Train users and maintain system documentation. Drive continuous improvement and system enhancements. Mentor junior team members and lead Agile ceremonies. Communicate progress, risks, and solutions to stakeholders. Required Skills & Experience: Proven expertise in Veeva PromoMats, including Claims, Tiering, DAM, and Modular Content. Strong understanding of regulatory workflows and global vs. regional strategies. Excellent communication and stakeholder engagement skills. Experience in life sciences/pharma industry preferred. Familiarity with Veeva CRM and Agile tools like JIRA. Preferred : Veeva PromoMats certification. Experience with enterprise clients Background in compliance and content lifecycle management. What We Offer: Competitive salary and benefits package. Opportunities for professional development and career growth. A supportive and collaborative work environment. Flexible working hours, 5 days working. We're looking for driven individuals who are eager to lead, quick to learn, and ready to take ownership. Focal is a fast-paced environment—ideal for self-starters who thrive with minimal handholding. If you prefer constant guidance or move at a slower pace, this may not be the right fit.

About Us – FocalCXM We are passionate about empowering customer-facing teams in the Life Sciences industry. With a strong Product Management mindset, we creatively solve problems, deliver exceptional enterprise user experiences, and help organizations maximize their investments in enterprise platforms. FocalCXM is a leading provider of software, solutions, and services tailored to streamline CRM and CX processes. We support Pre-Clinical, Clinical, Commercial, and Medical teams across the Pharma, MedTech, and Animal Health sectors worldwide. www.focalcxm.com What We Do We transform the employee and customer experience for organizations through innovative digital solutions. How We Do It With a product-driven mindset and world-class engineering, we build high-performing teams that deliver measurable value to the Life Sciences sector. Why We Do It We're driven by a deep passion for Life Sciences—an industry committed to advancing health and improving lives. Our Core Values Love: Cherish respect, listen actively, practice empathy, and nurture relationships. Integrity: Act ethically and responsibly, even when no one is watching. Teamwork: Collaborate effectively with diverse individuals and thrive as a member of high-achieving teams. Tenkaizen: Embrace continuous innovation and strive for daily improvement. Leadership: Take initiative and guide others, regardless of your formal position. Excellence: What you currently possess is commendable. About Team: Our team of software experts specializes in Veeva, Salesforce, and AWS, delivering robust, scalable solutions tailored for the Life Sciences and IT domains . Job Title: Life Science Business Analyst Job Type : Full-Time Experience: 5+ Years Work Mode: Remote/Hybrid Industry: IT / Life Sciences / Pharmaceutical Notice Period: Immediate Joiner / 15 Days Location: Hyderabad Position Summary We are seeking an experienced Life Science Business Analyst who will work closely with stakeholders across commercial domains to gather and analyse requirements, particularly leveraging expertise in Veeva Vault Promomats. The ideal candidate will translate business needs into clear user stories and technical specifications, support project delivery, collaborate with cross-functional teams, assist in testing and training, and maintain thorough documentation to ensure successful implementation and user adoption. Key Responsibilities · Liaise actively with business stakeholders to understand and translate business needs into technical specifications. · Proactively engaged with cross-functional teams to convert unstructured requirements into well-defined deliverables. · Analyse current business processes and recommend improvements to increase operational efficiency and effectiveness. · Lead or support the implementation of new systems or modifications to existing systems, ensuring alignment with business goals. · Conduct data analysis to gather insights and support business decision-making. · Create comprehensive documentation and provide end-user training to facilitate system adoption. · Ensure adherence to corporate IT policies and compliance standards, including data security and internal audit requirements. · Manage multiple concurrent projects, ensuring timely delivery and stakeholder satisfaction. · Collaborate with other IT teams, business units, and external vendors to deliver integrated solutions. · Provide specialized focus on Veeva Vault Promomats, Veeva CRM , and Salesforce solutions in a Healthcare/Life Sciences context. Technical & Functional Expertise The Life Science Business Analyst must have advanced-level expertise in the following areas: · Veeva Vault Promomats · Salesforce (with emphasis on Healthcare Solutions) · Business requirements gathering and documentation · Process improvement and optimization · Functional system implementation and configuration · End-user support and training In addition, the candidate should have broad experience in: · Integration solutions · Global Data Warehouse solutions · Master Data Management (MDM) solutions · IQVIA – Software used to enhance healthcare innovation and patient outcomes. · Accuratics – Advanced analytics software used in the healthcare sector for insights and strategic decision-making. Required Skills & Experience · Bachelor's degree in a relevant field · 5–7 years of experience in business systems analysis and/or software development · Strong understanding of business requirements and ability to translate them into scalable technical solutions · Excellent written and verbal communication skills · Ability to manage multiple projects simultaneously across different scales (small, medium, large) What We Offer: Competitive salary and benefits package. Opportunities for professional development and career growth. A supportive and collaborative work environment. Flexible working hours, 5 days working. We provide lunch and snacks every Friday. We're looking for driven individuals who are eager to lead, quick to learn, and ready to take ownership. Focal is a fast-paced environment—ideal for self-starters who thrive with minimal handholding. If you prefer constant guidance or move at a slower pace, this may not be the right fit.

You are a highly skilled and proactive L3 Support Specialist with a strong expertise in Veeva Vault and a solid understanding. Your responsibilities include providing Level 3 support for Veeva Vault applications, resolving issues, analyzing root causes, and managing escalations. You will collaborate with business stakeholders to gather and understand functional requirements, translate business needs into technical solutions, and coordinate with external technical teams for implementation. Identifying technical risks or blockers proactively, ensuring timely communication and resolution is a key aspect of your role. Additionally, you will maintain documentation for support processes, known issues, and resolutions, and participate in IT change management and release activities & documentation as needed. Required skills and qualifications for this role include Veeva Vault certifications (e.g., Vault Administrator, Vault Business Admin), experience in L3 application support, a solid understanding of functional business processes in regulated environments, excellent problem-solving and analytical skills, ability to work independently and as part of a collaborative team, and experience with ticketing systems (e.g., ServiceNow, Jira). Desired qualifications include exposure to Veeva Medical (e.g., Promomats, CRM), experience with REST API, JAVA, Python, Azure Datafactory, experience with SDKs, and Excel VBA. FocalCXM is passionate about empowering customer-facing teams in the Life Sciences industry, with a focus on delivering exceptional user experiences and maximizing investments in enterprise platforms. They are a leading provider of software, solutions, and services tailored to streamline CRM and CX processes for Pharma, MedTech, and Animal Health sectors worldwide. FocalCXM transforms the employee and customer experience for organizations through innovative digital solutions, building high-performing teams that deliver measurable value to the Life Sciences sector. Their core values include Love, Integrity, Teamwork, Tenkaizen, Leadership, and Excellence. The team at FocalCXM specializes in Veeva, Salesforce, and AWS, delivering robust and scalable solutions tailored for the Life Sciences and IT domains.,

As a Life Science Business Analyst at FocalCXM, you will collaborate closely with stakeholders in commercial domains to gather and analyze requirements, with a particular focus on leveraging expertise in Veeva Vault Promomats. Your role will involve translating business needs into clear user stories and technical specifications, supporting project delivery, collaborating with cross-functional teams, assisting in testing and training, and maintaining thorough documentation to ensure successful implementation and user adoption. Key Responsibilities - Actively liaise with business stakeholders to understand and translate business needs into technical specifications. - Engage proactively with cross-functional teams to convert unstructured requirements into well-defined deliverables. - Analyze current business processes and recommend improvements to enhance operational efficiency and effectiveness. - Lead or support the implementation of new systems or modifications to existing systems, ensuring alignment with business goals. - Conduct data analysis to gather insights and support business decision-making. - Create comprehensive documentation and provide end-user training to facilitate system adoption. - Ensure adherence to corporate IT policies and compliance standards, including data security and internal audit requirements. - Manage multiple concurrent projects, ensuring timely delivery and stakeholder satisfaction. - Collaborate with other IT teams, business units, and external vendors to deliver integrated solutions. - Provide specialized focus on Veeva Vault Promomats, Veeva CRM, and Salesforce solutions in a Healthcare/Life Sciences context. Technical & Functional Expertise The ideal candidate for this role must possess advanced-level expertise in the following areas: - Veeva Vault Promomats - Salesforce (with emphasis on Healthcare Solutions) - Business requirements gathering and documentation - Process improvement and optimization - Functional system implementation and configuration - End-user support and training Additionally, the candidate should have broad experience in: - Integration solutions - Global Data Warehouse solutions - Master Data Management (MDM) solutions - IQVIA and Accuratics software used to enhance healthcare innovation and patient outcomes. Required Skills & Experience - Bachelor's degree in a relevant field - 5-7 years of experience in business systems analysis and/or software development - Strong understanding of business requirements and ability to translate them into scalable technical solutions - Excellent written and verbal communication skills - Ability to manage multiple projects simultaneously across different scales (small, medium, large) If you are a self-starter who thrives in a fast-paced environment, eager to lead, quick to learn, and ready to take ownership, FocalCXM offers a competitive salary and benefits package, opportunities for professional development and career growth, a supportive and collaborative work environment, flexible working hours with 5 days working, and lunch and snacks provided every Friday. Join us at FocalCXM and be a part of our innovative team driving solutions for the Life Sciences industry.,

We are looking for a highly skilled and proactive L3 Support Specialist with a strong expertise in Veeva Vault and a solid understanding. As an L3 Support Specialist, your responsibilities will include providing Level 3 support for Veeva Vault applications, which involves issue resolution, root cause analysis, and escalation management. You will collaborate with business stakeholders to gather and understand functional requirements, translating these needs into technical solutions or coordinating with external technical teams for implementation. It is essential to proactively identify technical risks or blockers, ensuring timely communication and resolution. Maintaining documentation for support processes, known issues, and resolutions will be a crucial part of your role. Additionally, you will participate in IT change management and release activities & documentation as needed. The required skills and qualifications for this role include Veeva Vault certifications (e.g., Vault Administrator, Vault Business Admin), experience in L3 application support, a solid understanding of functional business processes in regulated environments, excellent problem-solving and analytical skills, ability to work independently and as part of a collaborative team, as well as experience with ticketing systems (e.g., ServiceNow, Jira). Desired qualifications for the role include exposure to Veeva Medical (e.g., Promomats, CRM, etc.), experience with REST API, proficiency in JAVA, Python, Azure Datafactory, experience with SDKs & Excel VBA. FocalCXM is a leading provider of software, solutions, and services tailored to streamline CRM and CX processes for customer-facing teams in the Life Sciences industry. With a product-driven mindset and world-class engineering, we creatively solve problems, deliver exceptional enterprise user experiences, and help organizations maximize their investments in enterprise platforms. Our team of software experts specializes in Veeva, Salesforce, and AWS, delivering robust, scalable solutions tailored for the Life Sciences and IT domains.,

As a Senior Business Analyst (Veeva Promomats) at our organization, your role will involve closely collaborating with stakeholders in commercial domains within the IT, Life Sciences, and Pharmaceutical industries. Your primary responsibility will be to gather and analyze requirements, with a particular focus on leveraging your expertise in Veeva Vault Promomats. You will be translating business needs into clear user stories and technical specifications, supporting project delivery, collaborating with cross-functional teams, assisting in testing and training, and ensuring successful implementation and user adoption through thorough documentation. Your key responsibilities will include actively liaising with business stakeholders to understand and translate their needs into technical specifications, engaging with cross-functional teams to define deliverables from unstructured requirements, analyzing existing business processes to recommend improvements, leading or supporting the implementation of new systems, conducting data analysis for insights, creating comprehensive documentation, providing end-user training, ensuring compliance with IT policies and standards, managing multiple projects concurrently, and collaborating with IT teams, business units, and external vendors for integrated solutions. As a skilled Business Analyst, you will need advanced expertise in Veeva Vault Promomats, Salesforce (with a focus on Healthcare Solutions), business requirements gathering, process improvement, system implementation, end-user support and training. Additionally, you should have experience in integration solutions, global data warehouse solutions, master data management solutions, IQVIA software, and Accuratics advanced analytics software in the healthcare sector. To qualify for this role, you should hold a Bachelor's degree in a relevant field, possess at least 5-7 years of experience in business systems analysis and/or software development, have a strong grasp of business requirements translation, excellent communication skills, and the ability to manage multiple projects effectively. Our company, FocalCXM, is dedicated to empowering customer-facing teams in the Life Sciences industry by providing innovative digital solutions and exceptional enterprise user experiences. FocalCXM is a leading provider of software, solutions, and services tailored to streamline CRM and CX processes for Pharma, MedTech, and Animal Health sectors globally. Our core values include Love, Integrity, Teamwork, Tenkaizen, Leadership, and Excellence. Our team specializes in Veeva, Salesforce, and AWS technologies, delivering robust, scalable solutions for the Life Sciences and IT sectors. If you are a driven individual eager to lead, quick to learn, and ready to take ownership in a fast-paced environment, we offer a competitive salary, benefits package, professional development opportunities, a supportive work environment, and flexible working hours. Join our team if you are a self-starter who thrives with minimal handholding and prefers a dynamic work environment that encourages continuous innovation and daily improvement.,

Designation: Sr. Automation Test Engineer Job Type: Full Time Experience: 7 Years Location: Hyderabad Shift Timings: 2 PM to 11 PM Mode of Work: Hybrid Mandatory Skill set: Selenium, Java, Test NG, Rest Assured, ADO, Mortgage Domain Experience. Responsibilities: Thorough understanding of Api processing and should be able to Analyze the Errors Good Knowledge of Database Query executions Should have Knowledge on Patch Testing and prod release testing Good knowledge of API and UI automation using Java Selenium Should be able to coordinate with developers and product/Business in understanding the Requirements Exposure towards agile way of Working Should be ready for the demo and presentations on Working Deliverable Should have knowledge of Jenkins Integrations Strong experience in developing and customer About Us – FocalCXM We are passionate about empowering customer-facing teams in the Life Sciences industry. With a strong Product Management mindset, we creatively solve problems, deliver exceptional enterprise user experiences, and help organizations maximize their investments in enterprise platforms. FocalCXM is a leading provider of software, solutions, and services tailored to streamline CRM and CX processes. We support Pre-Clinical, Clinical, Commercial, and Medical teams across the Pharma, MedTech, and Animal Health sectors worldwide. www.focalcxm.com What We Do We transform the employee and customer experience for organizations through innovative digital solutions. How We Do It With a product-driven mindset and world-class engineering, we build high-performing teams that deliver measurable value to the Life Sciences sector. Why We Do It We're driven by a deep passion for Life Sciences—an industry committed to advancing health and improving lives. Our Core Values 1. Integrity We act with honesty, courage, and confidence. We stay true to ourselves and others—always one personality, always doing the right thing. 2. Teamwork We collaborate actively, support one another with kindness, and grow together. We believe in unity to achieve shared goals. 3. Continuous Improvement & Innovation We are process hunters, always seeking better ways. Urgency drives our communication, and we focus on what’s right—not who’s right. 4. Leadership Leadership is about action, not position. We believe in a “Leader to Leader” model and inspire leadership at every level. 5. Planning & Execution We live in balancing work and life through thoughtful planning and disciplined execution. 6. Excellence We strive to excel in everything we’re passionate about—at work and at home. We aim to make our work stand out like art. About Team: Our team of software experts specializes in Veeva, Salesforce, and AWS, delivering robust, scalable solutions tailored for the Life Sciences and IT domains . What We Offer: Competitive salary and benefits package. Opportunities for professional development and career growth. A supportive and collaborative work environment. Flexible working hours, 5 days of work. We provide lunch and snacks every Friday. We're looking for driven individuals who are eager to lead, quick to learn, and ready to take ownership. Focal is a fast-paced environment—ideal for self-starters who thrive with minimal handholding. If you prefer constant guidance or move at a slower pace, this may not be the right fit.