L3 Technical Specialist Veeva Vault

We are looking for a highly skilled and proactive L3 Support Specialist with a strong expertise in Veeva Vault and a solid understanding. As an L3 Support Specialist, your responsibilities will include providing Level 3 support for Veeva Vault applications, which involves issue resolution, root cause analysis, and escalation management. You will collaborate with business stakeholders to gather and understand functional requirements, translating these needs into technical solutions or coordinating with external technical teams for implementation. It is essential to proactively identify technical risks or blockers, ensuring timely communication and resolution. Maintaining documentation for support processes, known issues, and resolutions will be a crucial part of your role. Additionally, you will participate in IT change management and release activities & documentation as needed. The required skills and qualifications for this role include Veeva Vault certifications (e.g., Vault Administrator, Vault Business Admin), experience in L3 application support, a solid understanding of functional business processes in regulated environments, excellent problem-solving and analytical skills, ability to work independently and as part of a collaborative team, as well as experience with ticketing systems (e.g., ServiceNow, Jira). Desired qualifications for the role include exposure to Veeva Medical (e.g., Promomats, CRM, etc.), experience with REST API, proficiency in JAVA, Python, Azure Datafactory, experience with SDKs & Excel VBA. FocalCXM is a leading provider of software, solutions, and services tailored to streamline CRM and CX processes for customer-facing teams in the Life Sciences industry. With a product-driven mindset and world-class engineering, we creatively solve problems, deliver exceptional enterprise user experiences, and help organizations maximize their investments in enterprise platforms. Our team of software experts specializes in Veeva, Salesforce, and AWS, delivering robust, scalable solutions tailored for the Life Sciences and IT domains.,