Senior Analyst-Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Role Name: Reporting & Analytics

Function Description:

Global Support, Enablement and Control (GSEC) brings together the company’s external and internal service functions, and includes the below world-class organizations:

·    GSG Automation,

·    MIS & Analytics Team, and

·    Sales and Business Enablement, which provides many of the vital internal services that make American Express run efficiently.

Sales and Business Enablement

Sales and Business Enablement (SABE) within GSEC is an internal servicing team providing sale performance reporting and business enablement support to the enterprise. The objective of the SABE Performance Reporting and Insights team is to ensure that Consumer, Commercial and Merchant businesses have timely and accurate reporting, insights and forward looking actions to help drive business performance.

Role Name: Reporting & Analytics

Purpose:

Enable data-driven decision-making and enhance productivity across the enterprise by delivering best-in-class reporting, actionable insights, and predictive forecasts that drive strategic and operational outcomes.

Responsibilities:

• Deliver comprehensive performance reporting and insights

  to enable the leadership team and business units to evaluate and drive business performance effectively.

• Collaborate with functional leaders, Strategic Business Partners, and senior stakeholders

  to eliminate friction points, ensure data integrity, and deliver actionable insights aligned with key business objectives.

• Understand complex operational systems and business intelligence ecosystems

  to design and develop efficient, scalable, and impactful analytics products and data solutions.

• Devise and implement process improvement methodologies and automation solutions

  that ensure flawless, timely, and value-added reporting delivery exceeding stakeholder expectations.

• Evolve and modernize reporting frameworks

  to address changing business priorities, proactively engaging stakeholders early in the design phase to gain alignment and accelerate adoption.

• Leverage internal best practices and external benchmarks

  to bring an outside-in perspective and deliver innovative, best-in-class reporting and insights solutions.

• Drive data democratization and self-service analytics adoption

  by building intuitive dashboards, data models, and visualization tools that empower teams across the enterprise.

• Mentor and guide junior analysts

  , promoting analytical rigor, storytelling excellence, and a culture of continuous improvement in reporting and insights generation.

• Collaborate cross-functionally with Technology, Data Engineering, and Finance teams

  to ensure alignment of data strategy, governance, and delivery standards across platforms.

• Continuously assess emerging tools and technologies

  (e.g., Tableau, Power BI, Databricks, Snowflake, and AI-driven analytics) to enhance analytical maturity and business impact.

Academic Background:

• Bachelor’s degree

  in Engineering, Data Science, Statistics, or a related quantitative field.

• Postgraduate degree

  in Engineering, Management, or Analytics preferred.

Past Experience

• 4–10 years

  of relevant experience in

  data analytics, reporting, and business intelligence

  , with strong knowledge of

  data visualization, automation, and advanced analytics

  .
• Proven expertise in designing and delivering

  data-driven insights and scalable analytics solutions

  that drive business performance.

• Preferred:

  Strong hands-on experience with

  Python, SQL, Hive, Tableau, and big data/cloud platforms

  such as

  GCP, AWS and Snowflake

  .

Critical Factors to Success (Outcome Driven)

Business Outcomes

• Lead the

  end-to-end analytics delivery process

  , ensuring timely, accurate, and actionable insights that enable strategic business decisions.
• Develop and maintain

  data frameworks, dashboards, and predictive models

  to measure and enhance business performance.
• Deliver

  forward-looking analytics

  —trends, forecasts, and early-warning triggers—to proactively support business goals.

• Drive automation and standardization

  across data pipelines, reporting processes, and visualization outputs to improve efficiency and scalability.
• Partner with business leaders to translate

  complex data insights into strategic recommendations

  that influence enterprise outcomes.

Leadership Outcomes

• Exhibit

  enterprise leadership and strategic thinking

  , aligning analytics priorities with broader organizational objectives.
• Champion a

  culture of innovation and digital transformation

  , leveraging emerging tools and technologies to enhance analytics maturity.

• Mentor and upskill junior analysts

  , fostering a data-driven culture and promoting analytical best practices.
• Demonstrate

  learning agility, decision-making speed, and integrity

  in delivering high-impact outcomes.

• Lead with a digital-first mindset

  , ensuring analytics solutions enhance customer and business partner experiences.

Skills and Capabilities

Platforms & Tools

• Big Data / Cloud Platforms:

  Google BigQuery

• Data Processing / Engineering:

  PySpark, Hive, SQL

• Visualization Tools:

  Tableau, Power BI, Looker

• Programming & Analytics:

  Python (Pandas, NumPy, Scikit-learn), R (optional), advanced Excel

• Version Control & Collaboration:

  Git, Jira, Confluence

• Amex Platform Knowledge:

  CS / CODL (preferred)

Preferred:

• Experience in

  dashboard creation

  ,

  data pipeline orchestration

  , and

  automated reporting solutions

  .
• Familiarity with

  ML model deployment

  and

  API-based data integrations

  .

Enterprise Leadership Behaviors

• Set the Agenda:

  Define what winning looks like, prioritize enterprise goals, and maintain an external perspective.

• Bring Others With You:

  Build and lead high-performing teams, promote coaching and feedback, and drive cross-functional collaboration.

• Do It the Right Way:

  Communicate transparently, make fast and effective decisions, uphold Blue Box Values, and demonstrate courage in leadership.

Functional Skills

• Strong understanding of

  sales and business processes

  , especially in performance measurement and incentive analytics.
• Deep expertise in

  reporting, insights generation, and data storytelling

  .
• Experience partnering with

  business, product, and technology teams

  to deliver end-to-end analytical solutions.

Technical Skills

• Advanced Analytics & Insights:

  Proficiency in Python, SQL, Hive, and data modeling.

• Statistical & Predictive Analysis:

  Exposure to ML techniques, regression, clustering, and forecasting.

• Data Manipulation & Automation:

  Expertise in ETL workflows, pipeline automation, and data quality governance.

• Data Visualization:

  Strong ability to convert data into compelling dashboards and executive-ready insights.

• Cloud & Big Data Expertise:

  Experience working within modern data ecosystems (e.g., Databricks, Snowflake, AWS, GCP).

Preferred:

• Experience in

  predictive analytics, AI-driven automation

  , and

  data product design

  .

Behavioral Competencies

• Embody

  Enterprise Leadership Behaviors

  .
• Demonstrate

  learning agil

  ity, resilience, and ada

  ptability

  in a fast-paced environment.
• Foster a spirit of

  collaboration, innovation, and ownership

  .
• Exhibit a

  will to win

  and a passion for delivering measurable business impact.

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities