Salesforce Administrator

About The Job: We are seeking a proactive, solution-oriented Business Systems Analyst to lead optimization and support of our GetPaid and Salesforce platforms. In this cross-functional role, you’ll act as the bridge between business stakeholders and technical teams—translating operational needs into system solutions that improve efficiency, support decision-making, and drive business outcomes. You'll play a key role in evaluating processes, identifying enhancement opportunities, and ensuring our systems evolve with the needs of the business. What You'll Be Doing: Key Responsibilities Business Process & Systems Analysis Collaborate with business units to understand workflows, pain points, and opportunities within the Quote-to-Cash process. Analyze and document business requirements for system enhancements, integrations, and reporting needs. Evaluate existing processes and recommend improvements to increase automation, streamline operations, and enhance user experience. Systems & Data Management Serve as a functional expert for both GetPaid and Salesforce platforms, with a focus on usability, performance, and alignment with business needs. Support configuration changes, workflow updates, and data integrity initiatives in partnership with technical teams or vendors. Ensure consistent and accurate data across platforms; help define data governance standards and support cleanup initiatives. Stakeholder Engagement & Vendor Coordination Partner with stakeholders across Finance, Credit & Collections, Sales, and IT to ensure system capabilities support business goals. Gather, prioritize, and communicate business requirements to internal developers and external vendors. Manage relationships with system vendors, supporting escalations and ensuring service levels are met. Reporting & Insights Develop and maintain dashboards, reports, and KPIs to provide operational insights and support leadership decision-making. Translate data into actionable recommendations for continuous improvement in system use and business processes. Change Management & Training Support the rollout of new features or processes through training, documentation, and change management efforts. Act as a champion for user adoption by engaging with teams, collecting feedback, and driving continuous improvement. Education And Qualifications: Bachelor’s degree or equivalent, with 2 to 5 years of work experience in business systems, finance operations, or technology. Hands-on experience with Salesforce, Get Paid, or similar systems. Exposure to business process improvement initiatives or automation tools (e.g., workflow builders, RPA, etc.). Knowledge of Agile methodologies or involvement in system implementation projects. Proven ability to analyze business needs and help design system solutions. Comfortable working with data, troubleshooting issues, and collaborating with crossfunctional teams. Excellent organizational, analytical, and project management skills. Strong interpersonal and communication skills, with the ability to translate technical concepts for non-technical stakeholders. Show more Show less