WillScot

Job Description – GCC- Associate/Sr Associate Collections, Pune EQUIPE CONTAINER SERVICES INDIA PRIVATE LIMITED is a subsidiary of WillScot. At WillScot (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative flexible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico. Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent. We’re deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot and who we are, click here. Build your future with us! ABOUT THE JOB: We are currently hiring a collection associate/s for our Global Capability Center, Pune. An individual who is customer-service driven with focus on managing outstanding debts and ensure timely payments from our customers in United States, Canada, and Mexico. This individual will provide support and coordinate with the billing function of our Accounts Receivable team. WHAT YOU'LL BE DOING: Key Responsibilities The primary focus of this position is to handle/collect on past due customer accounts. Manage customer portfolio of accounts. Focus on achievement of collection targets, manage Days Sales Outstanding (DSO), and minimize bad debt reserves. May have accounts that are high profile or classified as National Accounts. Follows a pre-defined strategy, emailing or calling customers as necessary. Replies to customers with a sense of urgency and high customer service level. Escalates accounts to branches and/or management when issues arise. Reconciles accounts that are more complex in nature, higher volume of invoices. Assists in providing individual metrics. Drive achievement of collection targets, manage Days Sales Outstanding (DSO), and minimize bad debt reserves. Monitor accounts receivable aging reports and implement proactive measures for overdue accounts. Monitor delinquency rates and coaching collectors on ways to decrease their delinquency rates Collaborate with Customer Operations and Cash Application teams to ensure a seamless end-to-end invoicing and payment process. Manage customer invoice portal access, submit electronic invoices, and complete required onboarding documentation. Education And Qualifications: Bachelor’s degree in finance, Accounting, Business Administration, or a related field. 2 to 7 years of experience in collections with a focus on B2B accounts/ commercial collections /corporate customer. Experience of working in a Global Capability Center/ GCC/ shared services, would be an added advantage. Ability to work independently and make decisions in a fast-paced environment. Excellent communication with fluency in English language High degree of attention to detail Ability to work independently with minimal supervision, and as part of a team with strong interpersonal skills. Show more Show less

About The Job: We are seeking a proactive, solution-oriented Business Systems Analyst to lead optimization and support of our GetPaid and Salesforce platforms. In this cross-functional role, you’ll act as the bridge between business stakeholders and technical teams—translating operational needs into system solutions that improve efficiency, support decision-making, and drive business outcomes. You'll play a key role in evaluating processes, identifying enhancement opportunities, and ensuring our systems evolve with the needs of the business. What You'll Be Doing: Key Responsibilities Business Process & Systems Analysis Collaborate with business units to understand workflows, pain points, and opportunities within the Quote-to-Cash process. Analyze and document business requirements for system enhancements, integrations, and reporting needs. Evaluate existing processes and recommend improvements to increase automation, streamline operations, and enhance user experience. Systems & Data Management Serve as a functional expert for both GetPaid and Salesforce platforms, with a focus on usability, performance, and alignment with business needs. Support configuration changes, workflow updates, and data integrity initiatives in partnership with technical teams or vendors. Ensure consistent and accurate data across platforms; help define data governance standards and support cleanup initiatives. Stakeholder Engagement & Vendor Coordination Partner with stakeholders across Finance, Credit & Collections, Sales, and IT to ensure system capabilities support business goals. Gather, prioritize, and communicate business requirements to internal developers and external vendors. Manage relationships with system vendors, supporting escalations and ensuring service levels are met. Reporting & Insights Develop and maintain dashboards, reports, and KPIs to provide operational insights and support leadership decision-making. Translate data into actionable recommendations for continuous improvement in system use and business processes. Change Management & Training Support the rollout of new features or processes through training, documentation, and change management efforts. Act as a champion for user adoption by engaging with teams, collecting feedback, and driving continuous improvement. Education And Qualifications: Bachelor’s degree or equivalent, with 2 to 5 years of work experience in business systems, finance operations, or technology. Hands-on experience with Salesforce, Get Paid, or similar systems. Exposure to business process improvement initiatives or automation tools (e.g., workflow builders, RPA, etc.). Knowledge of Agile methodologies or involvement in system implementation projects. Proven ability to analyze business needs and help design system solutions. Comfortable working with data, troubleshooting issues, and collaborating with crossfunctional teams. Excellent organizational, analytical, and project management skills. Strong interpersonal and communication skills, with the ability to translate technical concepts for non-technical stakeholders. Show more Show less

Job Description – GCC – Cash Applications Associate, Pune EQUIPE CONTAINER SERVICES INDIA PRIVATE LIMITED is a subsidiary of WillScot. US Shift Time (6:00/6:30 PM to 3:00/3:30 AM) Pick and Drop cab Monday to Friday, Work from office(Baner) At WillScot (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative flexible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico. Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent. We’re deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot and who we are, click here. Build your future with us! ABOUT THE JOB: As a Cash Application Associate, you will be responsible for managing cash applications, customer queries, and dispute resolution. This requires extensive knowledge of cash application processes involving research and application of unapplied cash, reconciliation of accounts, and processing emails related to remittance advice from customers. The role requires cross-functional collaboration with collections and other teams. WHAT YOU'LL BE DOING: Key Responsibilities: Respond to customer queries through calls and emails, resolving disputes and ensuring timely closure of payments. Communicate with customers regarding missing remittance details or incorrect payments. Perform complex reconciliations on customer payments, ensuring accuracy and timeliness. Apply customer payments (checks, ACH, wire transfers, credit cards) to appropriate accounts in the system. Reconcile bank deposits with customer remittances, investigate and resolve payment discrepancies. Maintain accurate and up-to-date records of payment transactions. Generate and review daily, weekly, and monthly reports. Utilize ERP or accounting software to streamline cash application processes. Identify opportunities for process improvement and automation. Ensure all transactions adhere to company policies and financial regulations. Handle confidential financial information with discretion. Prepare daily, weekly, and monthly reports on the status of accounts receivable and cash applications Reporting Structure Reports to Assistant Manager Cash Application Education And Qualifications: Bachelor’s degree in finance, Accounting, Business Administration, or a related field. 1+ years of experience in cash application, accounts receivable, or a similar role. Strong analytical skills with a focus on attention to detail. Excellent verbal and written communication skills with a professional demeanour Ability to work independently and collaboratively in a fast-paced environment. Experience working in a Shared Services or GCC environment is highly preferred. Show more Show less

Job Description – Associate/Sr Associate Inside Sales, Pune Office Location Baner Monday to Friday, Work from Office Cab facility EQUIPE CONTAINER SERVICES INDIA PRIVATE LIMITED is a subsidiary of WillScot. At WillScot (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative flexible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico. Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent. We’re deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot and who we are, click here. Build your future with us! Position Summary We are seeking candidates who are passionate about a career in sales and excited to provide a level of services unmatched in the industry. The primary focus of this position is to take various means of leads to sell and lease products and value-added services to customers throughout North America. Key responsibilities of this role include: Handle digital inquiries to drive revenue and value-added revenue by matching client's products and services to each customer's needs. Proactively engage with new and existing customers, thus helping build stronger customer relationships. Recognize customer requirements to effectively communicate and promote client's turnkey storage and office solutions. Additionally, understand client's essential offerings to sell those offerings to all customers proactively Conceptualize value-based pricing by leveraging full client's Product line of best-in-class portable storage and modular building solutions. Collaborate with the client’s USA branch and sales management to fulfill customer requirements. Reports To : Digital Sales Manager Required skills and qualifications Two plus (2+) years of experience handling international customers, preferably US/ NAM region, through Customer service, Inside Sales, cold calling, cross-sales, upselling, retention, or BPO Sales or Customer Support (international experience). Minimum education qualification: Graduate degree, any stream. A positive, can-do, will-do attitude with a winning mindset Ability to prioritize and effectively multitask with a high degree of attention to detail. Consultative, solution-selling approach to recognize customer requirements for value-based product placement. Skills to communicate product values and expectations to customers and, after that, internally to ensure a smooth ordering process. Experience and knowledge of working on Customer Relationship Management systems i.e. Sales Force and Account Management / Resource Planning Software, i.e., SAP Systems. Show more Show less

EQUIPE CONTAINER SERVICES INDIA PRIVATE LIMITED is a subsidiary of WillScot. At WillScot (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative flexible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico. Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent. We’re deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot and who we are, click here. Build your future with us! Position Summary We are seeking a results-driven high-volume Recruiter to support hiring needs in our Pune location. You will work closely with our site leadership to create and execute hiring and sourcing strategies, tailored to our business needs, with the focus of finding the best talent possible and delivering an exceptional experience. This role will focus on sourcing, screening, and hiring top talent across a variety of business functions. The ideal candidate will bring a minimum of 3+ years of high-volume recruiting experience, exceptional organizational skills, and a passion for connecting top talent with opportunities Key responsibilities of this role include: Full-Cycle Recruitment: Manage the recruitment process from sourcing to onboarding for various professional roles, ensuring an exceptional candidate experience. High-Volume Hiring: Efficiently manage multiple requisitions at once, with a focus on maintaining high-quality hires under tight deadlines. Stakeholder Collaboration: Partner with hiring managers to understand workforce needs, refine job descriptions, and set hiring strategies tailored to site requirements. Candidate Screening: Conduct resume reviews and initial interviews to assess candidate qualifications, cultural fit, and alignment with the role requirements. Sourcing & Outreach: Proactively source talent using job boards, social media platforms, referral programs, and partnerships with trade schools or community organizations. Compliance & Reporting : Ensure consistent and compliant candidate experiences. Maintain accurate and up-to-date recruitment metrics and reporting. Continuous Improvement: Regularly analyze recruitment strategies and provide recommendations to enhance efficiency, reduce time-to-fill, and improve overall recruitment outcomes. Employer Branding: Promote WillScot’s culture, values, and opportunities to attract top talent for these roles. Reports To : Human Resources Manager Required skills and qualifications Three plus (3+) years of experience in talent acquisition (Non Technology – Technology). Experience of hiring in a global capability centre (is added advantage)/ captives/ shared services. Experience in full-cycle recruiting, using various interview techniques and evaluation methods Proficiency with social media, CV databases, and professional networking sites Excellent interpersonal and communication skills Ability to manage competing priorities in a fast-paced environment. Proven communication, collaboration, and relationship-building skills. A data-driven mindset with the ability to track and analyze recruitment metrics. Creative sourcing skills and a proactive approach to pipeline development. Preferred skills and qualifications Bachelor’s degree (or equivalent) in human resources management or similar field Knowledge of applicant tracking systems Professional credential, if any, Talent Acquisition certifications.

Key Responsibilities: Telephony Administration: Manage the configuration, implementation, and maintenance of legacy Vonage and Salesforce Service Cloud Voice (SCV) technologies. Perform regular system audits and health checks to ensure optimal performance and security. Monitor and resolve telephony system issues, providing timely support to end-users. Diagnose complex routing script issues, design and implementation of solutions. Handle user provisioning, including setup, maintenance, and deactivation of telephony accounts. Develop and maintain telephony documentation, including user guides, policies, and procedures. Process mapping & documentation of call routing, user profiles and configurations (in applications such as Vizio or similar). User Support and Training: Lead/conduct User Acceptance Testing (UAT) for all phone system changes. Provide technical support and assistance to end-users for telephony-related issues. Conduct training sessions and create training materials to help users effectively utilize telephony systems. Collaborate with internal teams to address user feedback and implement improvements. Data Analysis and Reporting: Analyze telephony usage data to identify trends, inefficiencies, and opportunities for optimization. Generate regular and ad-hoc reports on telephony metrics, usage patterns, and system performance. Provide insights and recommendations based on data analysis to enhance telephony services. Project Management: Assist in the planning and execution of telephony-related projects, including upgrades, migrations, and new implementations. Coordinate with vendors and third-party service providers to ensure project success and timely delivery. Track project milestones, risks, and deliverables, ensuring alignment with business objectives. Compliance and Security: Ensure telephony systems comply with company policies, industry standards, and regulatory requirements. Implement and maintain security measures to protect telephony data and prevent unauthorized access. Conduct regular security assessments and address vulnerabilities promptly. Qualifications: Bachelor’s degree in computer science, Information Technology, or a related field. Preferably 5+ years of experience in telephony administration and support, direct experience with Vonage and/or Salesforce Service Cloud Voice (SCV) a plus. Strong understanding of telephony systems, VoIP technologies, and telephony protocols. Proficiency in troubleshooting and resolving telephony-related issues. Excellent analytical skills and the ability to interpret data to drive decision-making. Strong communication and interpersonal skills, with the ability to train and support end-users effectively. Project management experience and the ability to manage multiple tasks simultaneously. Knowledge of telephony security best practices and compliance requirements. Preferred Skills: Experience with other telephony systems and integrations. Familiarity with CRM systems and their telephony integrations. Certification in telephony or VoIP technologies.

As a Senior Analyst in Marketing Analytics at WillScot India GCC, you will play a crucial role in establishing the Marketing Analytics Center of Excellence. Your primary responsibility will involve translating performance data from various channels into actionable insights to drive our digital growth strategy forward. Your key areas of focus will include analyzing Campaign & SEM performance, evaluating Funnel and Pricing metrics, managing Marketing Automation & Salesforce CRM Data, and creating insightful dashboards using tools like Power BI and Tableau. Additionally, you will be utilizing tools such as GA4, Adobe Analytics, SQL, Python, and Alteryx to extract valuable insights from the data. The ideal candidate for this position should have a minimum of 4 years of experience in marketing analytics and possess a strong analytical mindset with practical hands-on experience. You should also be comfortable collaborating with global teams and interacting with cross-functional stakeholders to drive strategic decision-making based on data-driven insights. If you are enthusiastic about leveraging marketing data to enhance growth strategies and are eager to be part of a dynamic and growing team, we are excited to connect with you.,

JOB TITLE: Manager – Customer Success, Pune EQUIPE CONTAINER SERVICES INDIA PRIVATE LIMITED is a subsidiary of WillScot. At WillScot (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative flexible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico. Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent. We’re deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot and who we are, click here. Build your future with us! ABOUT THE JOB: The customer service and success quality manager will oversee the quality of customer service and successful operations, ensuring that all interactions meet the highest standards of excellence. This role involves developing and implementing quality control processes, analyzing customer feedback and leading initiatives to improve customer satisfaction and loyalty from anywhere in the company. WHAT YOU'LL BE DOING: Develop and implement quality control processes for customer service and successful operations corporate wide. Monitor and assess customer interactions on any channel to ensure adherence to quality standards. Analyze customer feedback and service team performance to identify areas for improvement, including delivery to other parts of the business. Train customer service representatives in quality service standards and procedures. Report on customer satisfaction metrics and performance indicators to senior management. Collaborate with management and customer service teams to develop strategies to improve service quality Lead and manage a team of Quality Assurance (QA) specialists within the Customer Success department to uphold quality control goals in the Salesforce (SFDC) environment. Ensure compliance and drive customer satisfaction through continuous improvement strategies Use Net Promotor System (NPS) feedback to coach and develop potential issues as well as trends. Coach staff to perform to higher levels of customer service based on trends. Ensure staff adheres to process of communicating process involving customer related interactions for issues as well as follows process other aspects of the business. Provide guidance on invoices and billing related customer oriented issues. SKILLS AND QUALIFICATIONS: Graduation in any stream 15+ years of total work experience, with minimum 5 years of progressive leadership experience and a good 5+ years of customer service experience. Excellent English communication skills Proficiency in MS Office Suite required; Salesforce or other DRM, JD Edwards or reporting tools preferred Cross-functional collaboration Working experience with US based GCC organization is preferred Executive presence and communication skills

Work within the defined Incident, Request, Asset and Configuration Management process. Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment. Manage support interactions through the IT Service Management System. Follow-up to ensure service delivery and system integrity with end users. Protect the company by handling business sensitive information with appropriate confidentiality. Diagnose and resolve end user problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature. Maintain desktop images and configurations to provide performance monitoring and tuning of systems. Maintain inventory of IT assets, installed software and manage software licensing. Troubleshooting basic network connectivity, WiFi issues Update tickets with accurate and timely records of work performed and resolution detail. Coordinate hardware warranty repair. Perform scheduled patch management. Perform security management. Other duties as assigned EDUCATION AND QUALIFICATIONS: 3+ years of experience performing customer-facing/end-user technical support without immediate supervision Batchelor’s Degree in any stream required (or higher) Certifications such as CompTIA A+ / Net+, Microsoft Certified Desktop Support Technician (MCDST), or ITIL Foundation are preferred. Active Directory—user and group administration Experience with Windows Server and O365 Experience with Windows 11 Experience with ServiceNow or similar ITSM ticketing system Excellent organization, communication and written skills, proficiency in English Demonstrated ability to apply critical thinking to solve problems

Work within the defined Incident, Request, Asset and Configuration Management process. Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment. Manage support interactions through the IT Service Management System. Follow-up to ensure service delivery and system integrity with end users. Protect the company by handling business sensitive information with appropriate confidentiality. Diagnose and resolve end user problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature. Maintain desktop images and configurations to provide performance monitoring and tuning of systems. Maintain inventory of IT assets, installed software and manage software licensing. Troubleshooting basic network connectivity, WiFi issues Update tickets with accurate and timely records of work performed and resolution detail. Coordinate hardware warranty repair. Perform scheduled patch management. Perform security management. Other duties as assigned EDUCATION AND QUALIFICATIONS: 3+ years of experience performing customer-facing/end-user technical support without immediate supervision Batchelors Degree in any stream required (or higher) Certifications such as CompTIA A+ / Net+, Microsoft Certified Desktop Support Technician (MCDST), or ITIL Foundation are preferred. Active Directoryuser and group administration Experience with Windows Server and O365 Experience with Windows 11 Experience with ServiceNow or similar ITSM ticketing system Excellent organization, communication and written skills, proficiency in English Demonstrated ability to apply critical thinking to solve problems Show more Show less

We are seeking candidates who are passionate about a career in sales and excited to provide a level of services unmatched in the industry. The primary focus of this position is to take various means of leads to sell and lease products and value-added services to customers throughout North America. Key responsibilities of this role include: Handle digital inquiries to drive revenue and value-added revenue by matching client&aposs products and services to each customer&aposs needs. Proactively engage with new and existing customers, thus helping build stronger customer relationships. Recognize customer requirements to effectively communicate and promote client&aposs turnkey storage and office solutions. Additionally, understand client&aposs essential offerings to sell those offerings to all customers proactively Conceptualize value-based pricing by leveraging full client&aposs Product line of best-in-class portable storage and modular building solutions. Collaborate with the clients USA branch and sales management to fulfill customer requirements. Show more Show less

Job Description – Sales Compensation Analyst, Pune EQUIPE CONTAINER SERVICES INDIA PRIVATE LIMITED is a subsidiary of WillScot. At WillScot (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative flexible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico. Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent. We’re deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot and who we are, click here. Build your future with us! Position Summary We are seeking a detail-oriented and analytical Sales Compensation Analyst to join our Global Capability Center (GCC) in Pune. The ideal candidate will be responsible for managing end-to-end sales commission processes, ensuring accurate and timely calculation, validation, and reporting of sales incentives for regional or global sales teams. This role requires strong collaboration with cross-functional teams including Sales, Finance, HR, and IT. The ideal candidate will be highly analytical and collaborative, playing a key part in decision-making through data reporting and compensation effectiveness analysis. Key responsibilities of this role include: Administer and maintain the commission management tool (e.g., Spiff), ensuring accurate commission calculations and timely payouts. Manage and validate sales data in Spiff and Salesforce to ensure data integrity. Work closely with HRIT to implement system enhancements and upgrades. Generate regular and ad-hoc reports (from multiple data sources) to support leadership decision-making and forecasting Analyze compensation plan performance and payout effectiveness Provide data support for governance meetings Collaborate with cross-functional teams including Sales, Finance, and HR to ensure alignment on compensation practices. Perform regular audits of sales compensation data to ensure accurate and timely payments. Identify discrepancies, resolve issues proactively, and handle exceptions in a timely manner, in compliance with compensation policies. Provide ongoing support by researching and resolving sales compensation program calculation-related inquiries. Assist with special projects and initiatives. Reports To : Manager Sales Compensation Required skills and qualifications Bachelor's Degree or equivalent years of working experience in the related field. Experienced professional with 5+ years of expertise in compensation, sales operations, finance or similar roles. Minimum 3 years’ experience with using, administering or configuring Incentive Compensation Software, i.e. Xactly, SAP Callidus or SPIFF Prior experience working in a Global Capability Center (GCC) or shared services environment is preferred. Knowledge of Salesforce and ability to create and run reports for ad hoc business needs. Intermediate to advanced Microsoft Excel skills (pivot tables, vlookups, etc.) Analytical mindset with excellence attention to details with emphasis on accuracy, and problem-solving skills. Excellent English communication and interpersonal skills. Strong attention to detail and commitment to data accuracy. Flexibility to work across time zones and support global teams. High level of integrity and discretion in handling confidential information.

Job Description Sales Compensation Analyst, Pune EQUIPE CONTAINER SERVICES INDIA PRIVATE LIMITED is a subsidiary of WillScot. At WillScot (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative ?exible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico. Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent. Were deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot and who we are, click here. Build your future with us! Position Summary We are seeking a detail-oriented and analytical Sales Compensation Analyst to join our Global Capability Center (GCC) in Pune. The ideal candidate will be responsible for managing end-to-end sales commission processes, ensuring accurate and timely calculation, validation, and reporting of sales incentives for regional or global sales teams. This role requires strong collaboration with cross-functional teams including Sales, Finance, HR, and IT. The ideal candidate will be highly analytical and collaborative, playing a key part in decision-making through data reporting and compensation effectiveness analysis. Key responsibilities of this role include: Administer and maintain the commission management tool (e.g., Spiff), ensuring accurate commission calculations and timely payouts. Manage and validate sales data in Spiff and Salesforce to ensure data integrity. Work closely with HRIT to implement system enhancements and upgrades. Generate regular and ad-hoc reports (from multiple data sources) to support leadership decision-making and forecasting Analyze compensation plan performance and payout effectiveness Provide data support for governance meetings Collaborate with cross-functional teams including Sales, Finance, and HR to ensure alignment on compensation practices. Perform regular audits of sales compensation data to ensure accurate and timely payments. Identify discrepancies, resolve issues proactively, and handle exceptions in a timely manner, in compliance with compensation policies. Provide ongoing support by researching and resolving sales compensation program calculation-related inquiries. Assist with special projects and initiatives. Reports To : Manager Sales Compensation Required skills and qualifications Bachelor&aposs Degree or equivalent years of working experience in the related field. Experienced professional with 5+ years of expertise in compensation, sales operations, finance or similar roles. Minimum 3 years experience with using, administering or configuring Incentive Compensation Software, i.e. Xactly, SAP Callidus or SPIFF Prior experience working in a Global Capability Center (GCC) or shared services environment is preferred. Knowledge of Salesforce and ability to create and run reports for ad hoc business needs. Intermediate to advanced Microsoft Excel skills (pivot tables, vlookups, etc.) Analytical mindset with excellence attention to details with emphasis on accuracy, and problem-solving skills. Excellent English communication and interpersonal skills. Strong attention to detail and commitment to data accuracy. Flexibility to work across time zones and support global teams. High level of integrity and discretion in handling confidential information. Show more Show less

JOB TITLE: Head of IT - GCC, Pune EQUIPE CONTAINER SERVICES INDIA PRIVATE LIMITED is a subsidiary of WillScot. At WillScot (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative flexible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico. Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent. We’re deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot and who we are, click here. Build your future with us! ABOUT THE JOB: We’re hiring a Head of IT – GCC , a pivotal role responsible for building, scaling, and leading the IT function at our Global Capability Center in Pune, India. This strategic position offers the chance to shape our technology landscape, drive innovation, and lead a high-performing team in a dynamic global environment. This strategic position will operate in a matrixed reporting structure , working closely with the Chief Technology Officer (CTO) and the GCC Country Manager , ensuring alignment with global technology strategy and local execution excellence. WHAT YOU'LL BE DOING: Define and lead the strategic roadmap for establishing and scaling the IT function at the Global Capability Center (GCC). Collaborate with global IT leadership and local business teams to align technology initiatives with strategic goals. Recruit, develop, and manage a high-performing IT team across application development, support, infrastructure, & analytics. Ensure robust IT operations including network, systems, and service desk support with a focus on reliability and scalability. Implement IT governance frameworks, ensure compliance with global and local regulations, and manage risk effectively. Manage IT budgets, contracts, and local vendor relationships to ensure cost-effective and high-quality service delivery. Stays abreast of emerging technologies and capabilities. Drive digital transformation initiatives, automation, and adoption of emerging technologies to enhance business value. SKILLS AND QUALIFICATIONS: Graduation in any stream 20+ years of progressive experience in IT leadership roles, preferably in a global or matrixed environment. Proven track record of setting up and scaling IT operations in a capability centre or similar setup. Technical expertise in Salesforce (required) & SAP (optional) Proven experience in managing large-scale IT teams, including direct oversight of 100+ FTEs, across diverse functions and geographies. Experience in logistics, industrial services, retail, or manufacturing sectors is highly preferred. Strong understanding of enterprise IT infrastructure, cybersecurity, cloud technologies, and application management Excellent leadership, communication, and stakeholder management skills. Experience working with global teams and cross-functional collaboration.

J ob Description – GCC- Associate/Sr Associate Customer Success(Service), Pune EQUIPE CONTAINER SERVICES INDIA PRIVATE LIMITED is a subsidiary of WillScot. At WillScot (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative flexible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico. Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent. We’re deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot and who we are, click here. Build your future with us! ABOUT THE JOB: This position is part of our Customer Success Team which handles both inbound and outbound transactional customer interactions. The Customer Success Associate serves as a key liaison between WillScot and our customers, ensuring a seamless experience. The role is responsible for managing service requests, reviewing invoices, resolving issues, and maintaining high standards of customer satisfaction. WHAT YOU'LL BE DOING: Customer Support • Serve as the primary point of contact for customer transactions from order initiation to return. • Accurately process transactional orders, including: • Signed lease agreements/contracts and purchase orders. • Tax exemption certificates. • Customer invoicing details and ACH payment setup. • Manual invoice requests and payment processing. • Proactive outreach regarding fees or disputes. • Manage service requests via CRM: • Triage and resolve issues via phone. • Create and track service tasks. • Communicate scheduling and post-service follow-up. • Ensure proper billing and resolution. • Provide general support: • Handle inbound calls and proactively reach out to customers nearing lease end. • Coordinate relocations and onsite takeovers. • Process change requests and expired purchase orders. • Escalate complex issues to specialists as needed. Customer Focus • Strive for first-call resolution and proactive problem-solving. • Use Net Promoter System (NPS) feedback to improve service and address internal issues. • Build and maintain strong relationships with internal and external stakeholders. Education And Qualifications: • Graduate in any stream, with 3+ years of relevant experience will be considered. • Proven experience in customer support or service, with the ability to work independently and collaboratively in a fast-paced environment. • Strong English communication skills (verbal and written), active listening, and conflict resolution. • Ability to multitask, prioritize, and manage time effectively. Handle high volumes of inbound/outbound calls and identify upsell opportunities. • Proficiency in MS Office (Excel, Word, Outlook); CRM experience preferred (Salesforce a plus). • Customer-focused mindset with adaptability to various personalities and needs. • Maintain accurate records of customer interactions and documentation. • Exhibit high attention to detail and follow established communication procedures. Physical Requirements