Sales Trainer

Location

Shift

Role Overview

We are looking for a dynamic and experienced Sales Trainer & Auditor to strengthen our sales

team by delivering high-impact training and ensuring sales process quality and compliance. This

role will partner closely with Sales, QA, and Operations to uplift sales performance, monitor

process adherence, and coach teams on best practices.

Key Responsibilities

● Conduct gap analyses to identify training needs across the sales team

● Design, develop, and deliver structured training programs (classroom, virtual, one-to-one

coaching) covering sales methodology, objection handling, upselling, cross-selling,

negotiation, etc.

● Onboard new sales hires with a full training curriculum to reduce ramp time

● Audit sales calls, emails, and customer interactions against quality criteria and process

standards

● Generate audit reports with scoring, feedback, trends, and actionable insights

● Collaborate with sales leadership to roll out new process changes or product updates in

training format

● Monitor training effectiveness via metrics (before/after performance, score

improvements) and iterate curriculum

● Maintain training content, playbooks, manuals, QA checklists, and training calendar

● Coach underperforming sales reps individually based on audit findings

● Liaise with cross-functional teams (Product, Marketing, Ops) to align training material

with product changes, promotions, and market trends

● Stay current on best practices in sales training, adult learning, and QA / auditing

frameworks

● Escalate systemic quality or performance issues and propose process improvements

Requirements / Candidate Profile

● Minimum 3 years’ experience in sales training, quality / audit, or sales operations roles

(or a hybrid of these)

● Solid background in sales — hands-on experience in sales roles is strongly preferred

● Strong analytical skills, comfort working with data & metrics

● Excellent presentation, facilitation, and communication skills

● Experience with CRM systems (HubSpot) and sales or QA tools

● Experience in designing training material, e-learning modules, playbooks

● Ability to manage multiple training / audit tracks and deliver on deadlines

● High attention to detail and ability to maintain objectivity in audits

● Certification in training/learning or process improvement (preferred, not mandatory)

● Strong interpersonal skills and ability to build trust with sales teams