Sales Operations Executive

About HavenHub

About the role:

Roles & Responsibilities

• CRM Management: Maintain and optimize the CRM system, ensuring accurate data entry, lead tracking, and pipeline management.
• Lead Assignment: Assign leads to sales team members based on lead flow, workload, or availability, and track progress.
• Reporting: Generate and analyze reports on leads, conversions, and sales performance, present actionable insights to management.
• Quality Control: Review the quality of leads and sales activities, ensuring CRM is being updated for all sales stages.
• Gap Analysis: Identify bottlenecks or drop-offs in the sales funnel, highlight issues, and recommend solutions for improvement.
• Process Improvement: Suggest and implement enhancements to sales processes for better efficiency and results.
• Collaboration: Work closely with sales, marketing, and accounts teams to ensure seamless workflow and communication.
  

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Commerce, or a related field.
• 3-4 years of experience in sales operations, preferably in the real estate sector.
• Strong analytical and reporting skills; proficiency in MS Excel and data visualization tools.
• Good understanding of real estate sales processes and terminology.
  

Soft Skills

• Communication: Strong communication skills in Hindi and English for effective coordination with internal teams.
• Analytical Thinking: Ability to interpret data and recommend actionable solutions.
• Problem-Solving: Proactive in identifying issues and implementing solutions to optimize sales operations.
• Attention to Detail: Ensures accuracy in data management and reporting.
• Collaboration: Works well with cross-functional teams; builds positive relationships.
• Adaptability: Comfortable with changing priorities and fast-paced environments.
• Time Management: Prioritizes tasks efficiently to meet deadlines.
• Empathy & Listening: Understands the needs of sales teams, providing relevant support.