Sales Operation Manager

Job Title: Sales & Operations Manager – IT/SaaS

Location: Raipur, Chhattisgarh
Experience Required: 5–10 years in IT / SaaS / Subscription Sales & Operations
Employment Type: Full-time | On-site

About the Role

We are seeking an experienced Sales & Operations Manager with a strong background in IT, SaaS, or subscription-based business models. The ideal candidate will be responsible for driving sales growth, managing client relationships, and overseeing day-to-day operations to ensure business efficiency and customer success.

Key Responsibilities

• Lead and manage end-to-end sales cycles for IT/SaaS solutions.
• Drive subscription sales and renewals, ensuring consistent revenue growth.
• Build, train, and mentor the sales & support team.
• Develop and execute sales strategies, pricing models, and go-to-market plans.
• Manage operations, client onboarding, and customer success processes.
• Collaborate with product and technical teams to align customer requirements.
• Monitor KPIs, prepare sales/operations reports, and present insights to leadership.
• Ensure high levels of customer retention, satisfaction, and upselling.

Required Skills & Qualifications

• Bachelor’s/Master’s in Business, Marketing, IT, or related field.
• 5–10 years of experience in Sales & Operations within IT / SaaS / Subscription business.
• Proven track record in B2B SaaS sales, customer acquisition, and renewals.
• Strong understanding of subscription models, SaaS metrics (MRR, ARR, Churn, LTV, CAC).
• Excellent communication, negotiation, and relationship-building skills.
• Hands-on with CRM tools (Salesforce, HubSpot, Zoho, etc.).
• Strong operations management skills with a process-driven mindset.

Preferred Qualifications

• Experience in health-tech, fintech, or SaaS product companies.
• Prior experience in team leadership and scaling operations.
• Knowledge of global SaaS markets and enterprise sales.

What We Offer

• Opportunity to lead sales & operations for a growing IT/SaaS business.
• Competitive salary + incentives.
• Dynamic and innovation-driven workplace.
• Direct exposure to international SaaS clients and projects.

Job Type: Full-time

Pay: ₹30,000.00 - ₹80,000.00 per month

Benefits:

• Provident Fund

Application Question(s):

• How much experience do you have as Sales Manager in IT Company?
• Are you comfortable for an onsite job?

Work Location: In person