Sales Head

• Noida, Uttar Pradesh, India
• Permanent
• Sales
• 5 - 15 years

Sales Head

Role Overview: The New Sales Head will own the national tele-sales strategy and execution for Livekeeping. This role involves managing, scaling, and optimizing performance across multiple tele-sales centers, driving SaaS subscription growth, and building predictable revenue pipelines. The ideal candidate should have deep experience in tele-sales, SaaS sales, and managing distributed sales teams — with the strategic acumen to scale revenues and the operational discipline to deliver consistent results.

Key Responsibilities:

1. Sales Strategy & Planning 

Define and execute national tele-sales strategy for new customer acquisition. 

Build targeted approaches for MSMEs, accountants, traders, and distributors. 

Align center-level targets with overall business revenue goals.

2. Tele-Sales Management 

Lead and manage multiple tele-sales centers spread across India. 

Ensure consistent sales processes, scripts, and conversion practices across all centers. 

Monitor daily, weekly, and monthly performance metrics for each center.

3. CRM Optimization 

Optimize current CRM setup and implement best practices for lead capture, assignment, follow-up, and closure. 

Use CRM data to forecast sales, measure agent productivity, and track funnel health.

4. Lead Funnel Management 

Understand the entire lead journey from acquisition to closure. 

Identify drop-off points and implement strategies to improve conversion rates at each funnel stage. 

Work closely with marketing to ensure high-quality lead generation and clear qualification criteria.

5. Revenue & Performance Ownership 

Achieve monthly and quarterly Sales targets. 

Drive lead-to-conversion rates and reduce sales cycle time. 

Identify underperforming centers and implement corrective measures.

6. Team Leadership & Development 

Mentor, coach, and motivate center managers and tele-sales teams. 

Build a culture of ownership, accountability, and high energy. 

Plan regular product training and sales skill enhancement sessions.

7. Process & Technology Enablement 

Standardize CRM usage, lead tracking, and reporting across all locations. 

Work closely with marketing for campaign planning, lead generation, and follow-ups. 

Use data analytics to improve targeting and productivity. 8. Market & Product Intelligence 

Collect market feedback and share with product & marketing teams. 

Keep abreast of SaaS sales trends, tele-sales innovations, and competitor strategies.

Required Qualifications: 

MBA from a Top-Tier B-School (IIM, ISB, XLRI, FMS, SPJIMR, MDI, etc.). 

5+ years of experience in sales, with at least 2 years in tele-sales leadership roles. 

Experience in SaaS sales / subscription-based sales would be plus.  Excellent leadership, negotiation, and communication skills.

Key Competencies: 

Strategic Leadership – Ability to think big and execute at scale. 

Operational Excellence – Strong process orientation and discipline. 

Data-Driven Decision Making – Uses analytics to drive performance improvements. 

Team Building & Coaching – Skilled at developing high-performing teams. 

Customer-Centric Mindset – Understands MSME pain points and drives solutions.

KPIs / Success Metrics: 

New Subscription Revenue from tele-sales. 

Conversion Rate from lead to customer. 

Average Revenue Per User (ARPU) from new sales.