Sales Coordinator

Sales Coordinator

Location:-Sector- 63,

Experience- 1-3 Years

Remuneration : up to 4 Lakhs.

Job Summary

We are seeking a highly organized and proactive Sales Coordinator to support our sales team in managing both our OEM and D2C business channels. This role is crucial for ensuring the smooth flow of operations, from order processing to client communication. The ideal candidate will be a detail-oriented professional with excellent communication skills, capable of handling a diverse set of responsibilities to support our key business segments.

Key Responsibilities

Order Management:

• Have knowledge of product listing and specifications.
• Process and track sales orders for both OEM partners and D2C customers.
• Ensure all order details, pricing, and shipping information are accurate.
• Liaise with the logistics and warehouse teams to ensure timely dispatch and delivery.

Customer & Partner Support:

• Best at client support, response and query resolution.
• Act as the primary point of contact for day-to-day inquiries from OEM partners and D2C customers via phone and email.
• Address and resolve customer service issues, order discrepancies, and product inquiries promptly and professionally.
• Provide regular updates to clients on order status, inventory, and shipment tracking.

Administrative & Reporting:

• Maintain and update the sales database and CRM system with accurate client information and sales activities.
• Generate sales reports, performance metrics, and data analysis for the sales management team.
• Assist in preparing sales presentations, contracts, and other documentation for both business channels.

Collaboration & Communication:

• Work closely with the sales team to support their goals and strategies.
• Coordinate with internal departments, including production, marketing, and finance, to ensure seamless operations.
• Communicate market feedback and customer insights to relevant teams to help improve products and processes.

Qualifications & Skills

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 1-3 years of experience in a sales coordination, administrative, or customer support role. Experience in a manufacturing or e-commerce environment is a plus.
• Strong verbal and written communication skills.
• Exceptional organizational skills and attention to detail.
• Preferably proficient in Microsoft Office Suite (particularly Excel) and experience with CRM software.
• Ability to manage multiple tasks, prioritize effectively, and work in a fast-paced environment.
• A proactive and problem-solving attitude with a focus on delivering excellent customer service.