Sales and Marketing Manager

Sales Manager Reports To: Mall General Manager / Mall Assistant General Manager  Manages: Sales Executives, Mall Team Leaders (in conjunction with AGM). Job Summary: The Sales Manager is responsible for leading, coaching, and motivating the sales team to achieve and exceed sales targets within the furniture mall. This role involves developing sales strategies, managing performance, fostering a high-performance sales culture, and ensuring an exceptional customer experience. Key Responsibilities: Sales Strategy & Target Achievement: Develop and implement effective sales strategies and action plans to achieve monthly, quarterly, and annual sales targets. Analyze sales data, market trends, and competitor activities to identify opportunities for growth. Set individual and team sales targets and monitor progress closely. Implement sales incentives and recognition programs. Team Leadership & Development: Recruit, train, mentor, and motivate a high-performing team of Sales Executives. Conduct regular performance reviews, provide constructive feedback, and identify training needs. Develop and deliver ongoing sales training on product knowledge, selling techniques, and customer relationship management. Foster a positive, competitive, and supportive sales environment. Customer Relationship Management: Ensure that the sales team provides exceptional customer service at all stages of the sales process. Address escalated customer complaints and ensure their swift and satisfactory resolution. Build and maintain strong customer relationships to encourage repeat business and referrals. Operational Coordination: Collaborate with the Mall Team Leaders to ensure effective floor management and customer engagement. Coordinate with the logistics and delivery teams to ensure timely product delivery and installation. Work with the visual merchandising team to ensure attractive and effective furniture displays that drive sales. Ensure compliance with sales policies and procedures. Reporting & Analysis: Prepare regular sales performance reports for the Mall General Manager, including forecasts, achievements, and variances. Analyze sales trends and customer feedback to inform future sales strategies. Qualifications: Bachelor's degree in Business, Marketing, or a related field. Minimum of 5+ years of progressive experience in sales management, with at least 3 years in a leadership role within a retail environment, specifically furniture or high-value consumer goods. Proven track record of exceeding sales targets and building successful sales teams. Strong understanding of sales principles, customer psychology, and retail operations. Exceptional leadership, coaching, and motivational skills. Excellent communication, negotiation, and interpersonal abilities. Proficiency in CRM software and MS Office Suite. Candidate must have excellent English communication skills