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15.0 - 20.0 years
20 - 25 Lacs
Pune
Work from Office
Strategic Decisions, including business plan forecast. Revenue generationSales and Key Account Management Cost Control Contract management & implementation Closely tracking the demand Supply in market & taking corrective actions Responsible for bulk
Posted 3 weeks ago
3.0 - 4.0 years
14 - 15 Lacs
Gurugram
Work from Office
Job Description A. Job Purpose Responsible for supporting the development and implementation of revenue management strategies within Air Indias e-commerce operations. This role focuses on analyzing performance metrics, optimizing pricing and promotional strategies, and collaborating with cross-functional teams to enhance revenue growth and customer conversion rates. B. Key Accountabilities Revenue Optimization Support the execution of revenue management strategies that maximize profitability across all e-commerce channels. Assist in the analysis of pricing strategies and promotional effectiveness to ensure alignment with market trends and consumer behaviors. Analytics and Reporting Utilize advanced analytics tools to monitor and report on e-commerce performance metrics such as revenue per user (RPU), conversion rates, and overall sales growth. Provide actionable insights based on data analysis to help optimize e-commerce strategies and improve decision-making processes. Market and Competitor Analysis Conduct regular competitor analysis and stay updated on industry trends to maintain competitive pricing and offerings. Collaborate with the Marketing team to align e-commerce strategies with current market demands and opportunities. Revenue Forecasting Conduct detailed revenue forecasting using historical data and market analysis to predict future sales trends and revenue potential. Provide regular forecast updates to senior management to aid in strategic planning and resource allocation. Stakeholder Engagement and Communication Engage regularly with internal stakeholders, including finance and operations teams, to ensure alignment of revenue strategies with broader business goals. Communicate effectively with external stakeholders, such as platform partners and technology providers, to ensure collaborative efforts in revenue optimization. C. Skills/Qualities Required Strong analytical skills with proficiency in data analysis tools and quantitative analysis. Excellent interpersonal and communication skills to effectively collaborate with team members and cross-functional partners. Knowledge of e-commerce revenue management, digital marketing, and pricing strategies. Ability to manage multiple projects simultaneously and meet deadlines in a dynamic environment. D. Key Interfaces Internal Interfaces Marketing & Sales Work closely with the Marketing and Sales teams to implement revenue-enhancing initiatives and ensure seamless integration of strategies across functions. External Interfaces Vendors/Suppliers Collaborate with technology and service providers to secure and implement solutions that support revenue growth and customer satisfaction. E. Educational and Experience Requirements Minimum Education requirements Masters/MBA/PGDM/PGP/PG degree, preferably in Marketing or Product development Experience Minimum Desired 3-4 years of experience in E-commerce, with a strong focus on revenue management 5+ years of experience in e-commerce revenue management roles, with a proven track record in optimizing digital sales and revenue streams. Experience in the airline industry or related fields is highly desirable
Posted 3 weeks ago
1.0 - 3.0 years
7 - 11 Lacs
Hyderabad
Work from Office
Educational Bachelor of Engineering,Bachelor Of Technology,Bachelor Of Science,Master of Business Administration,Master Of Technology,Master Of Science,Master Of Engineering Service Line Enterprise Package Application Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Debugging , Incident / Problem Analysis, Root Cause Identification. You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Technical and Professional : We are looking for candidates with a minimum 3 years of experience in requirement analysis, solution designing, developing and customizing Oracle Billing and Revenue Management (BRM) applications, with experience in designing Collections and price plans (products, discounts, charge share etc.) Candidates should have experience any of the following modules - Collections Management, Pipeline Management, Subscription Management, Rating & Discounting, Billing & Invoicing, Payments & Account Receivable, General Ledger, Third Party Integration Experience in any of the following scripting languages - (Shell, Perl), C / C++, Java with XSLT expertise, PL/SQL is a must. Candidates with sound business knowledge of Telecom/ISP operations would be preferred. Preferred Skills: Technology-Oracle Industry Solutions-Billing & Revenue Management (BRM)
Posted 3 weeks ago
1.0 - 6.0 years
2 - 3 Lacs
Lucknow, North Goa
Work from Office
The Hotel Manager is responsible for overseeing the daily operations and overall management of the hotel to ensure exceptional guest experiences, operational efficiency, and profitability.
Posted 3 weeks ago
12.0 - 20.0 years
25 - 35 Lacs
Chennai
Work from Office
Summary - To handle multiple projects under SCM portfolio. Experience in handling 100+ team size and multiple stakeholders from various regions Domain Expertise Have strong knowledge around sourcing procurement and order management process Skilled operations managers use problem-solving and managerial expertise to supervise daily business operations Integral involvement of operations managers in risk analysis and mitigation for new projects Proficiency in technical applications like production automation, data entry, and software utilization for accessing project data, budget tracking, and process design. Operations managers oversee company production budgets, necessitating strong business finance and mathematical skills. Manage the project P&L, revenue forecast, cost optimization, multiple Tools and application knowledge Responsibilities: Develop and implement operational policies and procedures for efficient operations. Enhance systems, processes, and best practices. Manage day-to-day operations, overseeing the operations team and department. Ensure organizational processes comply with legal regulations and standards. Uphold health and safety guidelines and enforce compliance. Monitors employee and team performance, offering coaching, training, and feedback for improvement. Handle budgets, forecasting, and resource allocation to meet strategic goals. Collaborate cross-departmentally to align operations with organizational objectives. Cultivate and maintain relationships with vendors and suppliers. Negotiate contracts for favorable pricing with suppliers and vendors. Optimize business travel processes, secure corporate rates, automate expense reports, and ensure compliance. Maintain service operations to ensure sustainability. Implement quality assurance measures for products/services and monitor production KPIs. Enhance customer service quality and satisfaction. Analyze data to identify process improvement opportunities and cost savings. Manage supply chain processes, including inventory, production, sales, and sourcing. Optimize workflows and processes for efficiency and cost-effectiveness. Monitor manufacturing processes to ensure high-quality products. Oversee staffing plans, recruitment, and training. Report on operational efficiency and quality standards. This is 5 Days work from Office in Night Shift.
Posted 3 weeks ago
1.0 - 6.0 years
2 - 7 Lacs
Hyderabad
Work from Office
Designation: Sales Operation- Incentive & Rebate / Pricing/ Reporting Years of Experience : 1 to 6 years Key responsibilities: - Incentive & Rebate: "A Sales Incentives Management Specialist is responsible for Implementing, and administering sales incentive programs, and accurately calculate commissions by analyzing sales data, collaborating with client, and monitoring program effectiveness. Pricing:- Incentive Plan Implementation: Implement the client provided plan and maintain sales incentive plans, including metrics, targets, payout structures, and performance thresholds, considering different sales channels and product lines. Opportunity & pipe management:- Lead Qualification and Management: Qualify incoming leads by assessing their needs and potential fit with the company offerings. Identify and research potential new customers to build prospect lists. Assign leads to appropriate sales representatives based on territory and qualification. Job Qualifications Any Graduate
Posted 3 weeks ago
5.0 - 10.0 years
4 - 8 Lacs
Hyderabad
Work from Office
Role & responsibilities Candidate must have on paper min 2 Years of experience as an Team Leader- Direct Sales role Candidate must have experience into B2C- field sales. Team Size should be 15+ Good Communication skills -English and Telugu Comfortable for field sales and team handling Preferred candidate profile Must have direct Sales experience Good Communication skills on paper 2 years of team handling is mandatory Insurance background prefreable How to Apply Interested Candidate can share their updated CV at kanishkabisht@policybazaar.com or WhatsApp - 9582253267 Fill the following details - Current CTC Expected CTC Notice period Team size Total experience Reason for change Age Current loc Languages
Posted 3 weeks ago
5.0 - 10.0 years
4 - 8 Lacs
Bengaluru
Work from Office
Role & responsibilities Candidate must have on paper min 2 Years of experience as an Team Leader- Direct Sales role Candidate must have experience into B2C- field sales. Team Size should be 15+ Good Communication skills -English and Kannada Comfortable for field sales and team handling Preferred candidate profile Must have direct Sales experience Good Communication skills on paper 2 years of team handling is mandatory Insurance background prefreable How to Apply Interested Candidate can share their updated CV at kanishkabisht@policybazaar.com or WhatsApp - 9582253267 Fill the following details - Current CTC Expected CTC Notice period Team size Total experience Reason for change Age Current loc Languages
Posted 3 weeks ago
2.0 - 4.0 years
6 - 9 Lacs
Bengaluru
Work from Office
Marriott International welcomes recent university graduates to experience the career development adventure of a lifetime and a world of leadership opportunities. Our global leadership development program, Voyage, propels participants on a mentored, learning-inspired journey to prepare you for a successful career. Voyage is a full-time, paid development program. As an associate and trainee, you ll build upon the skills you developed in school by participating in real world assignments. About the journey Voyage is an elite, award-winning program that provides a combination of hands-on, discipline-specific training and a leadership-focused curriculum. The program takes place at a Marriott International managed hotel, not a classroom, and is offered in 50+ countries. Voyage is available in the following disciplines: Accounting & Finance Culinary Engineering Event Operations Event Planning Food & Beverage Operations Human Resources Revenue Management Rooms Operations Sales & Marketing When you join Voyage, you gain access to Marriott s senior leaders and coaches and have many opportunities to stand out. You ll participate in mini-rotations across the disciplines to learn firsthand how to manage various hotel functions and to connect with current and former Voyage participants through our social collaboration tools. Each individual s Voyage journey is unique, spanning 12-18 months dependent upon your career interests, passions, goals, and location. You ll immediately be immersed in our rich culture and portfolio of global brands to learn how Marriott sets the standard of industry excellence. The experience you ll gain Voyage participants learn by doing! You ll be fully immersed in the day-to-day operations of a hotel. If accepted into this elite program, you will: Cultivate customer relationships Be a champion for innovation within the organization Get exposure to managing projects & people Improve processes & pitch new initiatives through your Voyage project Take on special projects that will draw upon all your training Destination: Marriott leadership You ll participate in management meetings and collaborate with Voyage participants worldwide. You ll be expected to solve challenges, as well as offer ideas and innovative solutions. You will also have an opportunity to provide feedback on your curriculum and have an impact on future Voyage hires experiences. After graduation, you ll be well-prepared to pursue your passion and take on new challenges. Many program graduates are ready to step into a Marriott supervisory or entry-level management role right away, because the program has provided a foundation for future leadership. Ready to embark? To become a Voyage participant, you must have graduated from a university or hotel school within the past year. Other qualifications include: Bachelors degree or equivalent higher level education required (Associates degree acceptable for Culinary) Superior critical-thinking & interpersonal communication skills The ability to foster relationships & work collaboratively The ability to self-manage & be a self-starter A real desire for personal & professional growth Work authorization in the country you apply Those currently enrolled in a college/university with an expected graduation date within 12 months of the date of application may also be considered. Want to learn more? Visit MarriottU. com - voyager At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Posted 3 weeks ago
8.0 - 12.0 years
0 - 1 Lacs
Noida
Work from Office
Role & responsibilities We are seeking a detail-oriented and proactive Sr. Manager/ DGM- Revenue assurance, Billing and Collection to join our team. The ideal candidate will be responsible for identifying, analyzing, mitigating, and preventing revenue leakage through various measures. This role will also involve monitoring billing systems for potential fraudulent activity, ensuring accurate and timely billing, and supporting cross-functional teams in streamlining revenue operations. 1. Revenue Assurance: Identify, analyze, mitigate and prevent revenue leakage through a range of measures Monitor for potential fraudulent activity within billing systems and customer accounts. Collaborate with cross-functional teams to identify and implement process improvements to streamline revenue operations. 2. Billing: Ensure clients are billed correctly and timely Review and approve invoices and credit/debit adjustments Revenue MIS • Debtors' reconciliation 3. Credit and collection: Monitor accounts for overdue payments Contact customers to discuss overdue payments Resolve billing and credit issues Update account status records Prepare reports on collection activities Preferred candidate profile 1.10-12 years of experience in Revenue Assurance, Billing and Collection. 2. Prior experience in leading and handling a team of 4-5 people. 3. Required CA and CMA qualified candidates.
Posted 3 weeks ago
5.0 - 8.0 years
15 - 17 Lacs
Mumbai
Work from Office
{"heading":"Roles & Responsibilities" , "id":1 , "content":" What Youll Do \u2013 Day-to-Day Responsibilities: Define and own the product roadmap aligned with business and guest needs. Collaborate on wireframes and UX to deliver seamless hospitality experiences. Integrate feedback from guests, staff, and data to improve the product. Work with engineering to deliver features aligned with backend systems (e.g., PMS, booking engines). Translate ideas into features that enhance guest satisfaction and operational efficiency. Lead product strategy for the hospitality pricing domain. Partner with cross-functional teams: engineering, sales, marketing, and customer success. Convert customer needs into clear, actionable product requirements. Track market trends and competitors to inform product priorities. Ensure timely delivery of high-impact product improvements. Support sales with value-based product positioning. Engage clients and stakeholders for feedback and adoption. Ensure product delivers measurable value to hospitality clients. Why Your Work Matters \u2013 Impact at Sciative: Play a pivotal role in our expansion into the hospitality vertical. Influence the direction of our product offerings for maximum market fit. Enhance our customer retention and acquisition through effective pricing innovations. Act as a key partner to sales and marketing teams, driving revenue through product excellence. What Youll Gain \u2013 Career Transformation : Be at the forefront of cutting-edge AI pricing solutions in a rapidly growing industry. Gain exposure to end-to-end product ownership with strategic business impact. Collaborate with industry leaders and top-tier clients in hospitality. Shape the future of intelligent pricing in hospitality, positioning yourself as a domain expert. What Were Looking For \u2013 Skills & Experience: Should have worked as Revenue Manager in hotel industry. 5+ years of experience in product management, preferably in a SaaS or hospitality tech environment. Deep knowledge of hotel pricing, revenue management, and industry operations. Strong analytical and problem-solving skills. Excellent communication and stakeholder management abilities. Experience in value-based selling and understanding product ROI. Bachelors or Masters degree in Business, Engineering, or a related field. Join Us: Were not just building products \u2014 were building an ecosystem where talent thrives. If youre ready to make an impact, innovate every day, and grow exponentially in your career, apply now and lets shape the future of pricing together. "} We are seeking a highly skilled Product Manager with deep industry expertise in hotel pricing and revenue management. The ideal candidate will have a strong background in hospitality, a sharp understanding of pricing strategies, and a value-selling mindset to articulate how our product drives ROI for hotel clients.
Posted 3 weeks ago
1.0 - 3.0 years
3 - 5 Lacs
Gurugram
Work from Office
Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees passion for travel and ensure a rewarding career journey. We re building a more open world. Join us. Associate Market Manager (Based in Gurgaon) Introduction to Team Travel Partnerships and Media (TPM) helps partners deliver excellent traveler and B2B experiences, driving growth for them and the EG marketplace through competitive supply, a valued advertising and travel media network, and affiliate solutions. The Associate Market Manager role sits within the Market Management team in the TPM division of Expedia Group. The Market Management team ensures that global travelers always find the most suitable property for their dream trip, and that hotel partners can reach Expedia Group s full breadth of global traveler demand. The Associate Market Manager s primary responsibility is to develop and maintain a high-quality portfolio of relevant, attractive, and competitive hotel and property products for Expedia Group s fast-growing global traveler base. The Associate Market Manager works with lodging partners within their assigned territory to help maximize the production potential in the marketplace. What will you do Develop and sustain strong partnerships by providing relevant data insights and high-quality needs-based consulting services to hotel partners (e.g. revenue management advice, marketing opportunities on the Expedia Group marketplace) Ensure that partner hotels products (content, rates, and availability) are consistently optimised on Expedia Group sites to maximize customer conversion Secure additional lodging rates and availability information over high demand and compression periods to satisfy traveler needs Secure seasonal deals and promotions to support the brands merchandising and marketing efforts Continuously promote and develop hotel partners high engagement with Expedia Group s full suite of: Unique market insights (partner reports, competitive data, key performance drivers) In-house revenue management tools (Rev+) Marketing and merchandising opportunities (dynamic promotions, packages, member deals, mobile offers) Specialized brands (e.g. Media Solutions) potential opportunities Self-service tools (Expedia Partner Central) Execute effectively based on KPI metrics (targets, goals, and/or strategic objectives) Guide and support Hotel Partners to deliver the best traveler experience Meet performance targets and execute effectively based on KPI metrics Self-learning to improve skills and continuous improvement Travel for partner visits 0-20% of the time Who you are: Proficiency in written and verbal English Skills 1-3 years of experience in account management, partner/client success, sales, or related field High-impact personality, intellectual agility, entrepreneurship, empathy in relationships, team player Hungry, ambitious, motivated, action-oriented, results-focused, and metrics-driven Organization and time management skills, rigor, attention to details Proven follow-up/persistence when facing challenging situations Ability to multi-task effectively; must be able to change gears quickly without skipping a beat Sincere relationship builder; earns the confidence of others Bridges and sustains solid partnerships based on mutual support through a collaborative style Appetite for innovative technology, fast-changing business environment, data-driven decision making Demonstrates problem-solving skills Ability to select and present insightful datasets including performance, market, and competitor analysis and to implement meaningful action plans based on the data Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to Ability to effectively communicate to various levels and through a variety of communication channels Able to work independently as well as be a strong team player, always seeking to improve team and organisational performance Help other team members (peers/colleagues from other teams) acquire skills or achieve targets/goals Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request . We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia Groups family of brands includes: Brand Expedia , Hotels.com , Expedia Partner Solutions, Vrbo , trivago , Orbitz , Travelocity , Hotwire , Wotif , ebookers , CheapTickets , Expedia Group Media Solutions, Expedia Local Expert , CarRentals.com , and Expedia Cruises . 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50 Employment opportunities and job offers at Expedia Group will always come from Expedia Group s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs . Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
Posted 3 weeks ago
10.0 - 20.0 years
7 - 14 Lacs
Coimbatore
Work from Office
Responsibilities: * Lead revenue management strategy development * Collaborate with sales team on pricing strategies * Manage billing process from quote to cash * Ensure accurate financial reporting and compliance Apply : recruitment@sarainfotech.in Office cab/shuttle Health insurance Provident fund Annual bonus
Posted 3 weeks ago
10.0 - 12.0 years
10 - 12 Lacs
Bengaluru, Karnataka, India
On-site
Description We are seeking a highly motivated and experienced General Manager for our 3-star hotel located near Bangalore International Airport. The ideal candidate will have a strong background in hospitality management, excellent leadership skills, and a proven track record of driving operational excellence. Responsibilities Oversee daily operations of the hotel, ensuring guest satisfaction and high service standards. Manage and train hotel staff, fostering a positive team environment. Develop and implement marketing strategies to increase hotel occupancy and revenue. Monitor financial performance and develop budgets to ensure profitability. Maintain hotel facilities and ensure compliance with health and safety regulations. Build strong relationships with guests and address any complaints or issues promptly. Coordinate with vendors and suppliers to ensure timely delivery of services and products. Skills and Qualifications MBA degree or Degree in Hospitality Management or related field. 10-12 years of experience in hotel management, preferably in a 3-star or higher establishment. Strong leadership and team management skills. Excellent communication and interpersonal skills. Proficient in hotel management software and Microsoft Office Suite. Strong financial acumen and experience with budgeting and financial reporting. Ability to work flexible hours, including weekends and holidays. Customer-focused with a passion for providing exceptional service.
Posted 3 weeks ago
4.0 - 6.0 years
3 - 4 Lacs
Hyderabad
Work from Office
Taking care of daily front office operations, Guest review management, coordination with other departments for smooth operation, team handling, Guest relations. Required Candidate profile IDS experience can be additional benefit Perks and benefits Flexible work timings, friendly atmosphere
Posted 3 weeks ago
2.0 - 7.0 years
22 - 37 Lacs
Hyderabad, Bengaluru, Delhi / NCR
Hybrid
Customer Strategy & Design | Pricing Strategy - Consultant THE TEAM The Customer” offering portfolio integrates our most differentiated, globally recognized “customer” businesses. It focuses on owning the commercial agenda through growth strategy, enhanced user experiences, and engagement through the entire customer lifecycle. Customer Strategy and Design (CS&D) offering, as part of Customer portfolio, helps companies address the entire range of top management challenges including pursuing new growth opportunities, customer engagement and service strategies, channel strategies, sales strategies, and pricing strategies. Deloitte’s Pricing Strategy practice is a part of the CS&D offering and helps clients address the spectrum of revenue management strategies, processes and to align the organization's capabilities with its business, market, and channel strategies. Starting with the drivers of customer value and layering on transaction-level analysis and insight, we help companies disaggregate their business for them to see its many parts, identify the economic value of each product and customer and devise ways to communicate and deliver that value to customers at prices that meet profit objectives and improves overall market value, design the sales and service capabilities to bring the commercial strategy to market, enable commercial agility by selecting the technology platforms required to support the commercial agenda. The USI Pricing Strategy team works in close collaboration with US teams to design and implement pricing strategies, processes and solutions that generate significant impact for its clients. This practice works on pricing, commercial transformation, and platform design across all sectors. The team includes recognized thought leaders and specialists in advanced data modeling with decades of collective experience base built from the delivery of multiple pricing and commercial transformation projects across a wide range of industry settings. WORK YOU’LL DO As part of the Pricing Strategy team, you shall be responsible for providing clients with strategic advice, market-leading practices, and tools, along with proven and pragmatic solutions to make better, more profitable pricing decisions. As part of your role, you may be required to, but not limited to: 1. Pricing and Commercial Strategy Development: Design and implement comprehensive pricing strategies based on market research, competitive analysis, and financial modeling. Work with product management / sales / Account/ Finance / Brand client teams to align pricing strategies with market positioning and business goals. Develop appropriate pricing models, technology design and capabilities to effectively capture true value of products and services. Assist clients with building value-based pricing solutions to ensure maximum potential. Develop segmented pricing and offering structures based on customer willingness to pay and perceived value. Assist clients in establishing promotional objectives and a toolkit to track and measure promotion effectiveness. Support clients in driving favorable perception by identifying key value items and establish a merchandising strategy that optimizes store performance. Analyze current process & future requirements to design a win-win Commercial investment frameworks for client and their trade partners. 2. Data Analysis and Financial Modeling: Analyze pricing data and market insights to identify trends and opportunities for optimization. Develop and maintain sophisticated financial models to forecast the impact of pricing decisions. Analyze the significant pricing drivers, conduct transactional level analysis, and evaluate various pricing/revenue optimization opportunities based on potential financial and business impact to support clients with the best feasible solution for long term sustained benefit realization. 3. Pricing Process and capability assessment: Analyze client’s current CPQ (Configure-Price-Quote) process and capabilities to develop strategic recommendations for maximizing return on commercial productivity solutions. Implement pricing solutions to achieve profitable growth and improve both top- and bottom- line performance for clients. Facilitate adoption of new pricing tools and methodologies to maximize the benefits of pricing transformation program. Oversee the implementation of pricing strategies and tools. Monitor the effectiveness of pricing strategies and make recommendations for continuous improvement. 4. Stakeholder Engagement: Collaborate with senior management and key stakeholders to gather inputs and align pricing strategies with overall business objectives. Present pricing analysis and strategic recommendations to stakeholders and executive leadership. 5. Market Intelligence: Keep abreast of industry trends and regulatory changes that may affect pricing strategies. Conduct competitor analysis to benchmark pricing and promotional strategies. Assess current performance and pricing capabilities & policies; benchmark them against industry leading practices and assist with (re)design of the pricing process and developing a target operation model. Understand and apply pricing research methodology including survey design, analysis, and application of findings. 6. Market Access: Design and implement innovative pricing strategies for pharmaceuticals, and biotechnology products. Develop comprehensive market access plans that include pricing, reimbursement, and patient access strategies. Engage with key stakeholders including payers, healthcare providers, and patient advocacy groups to gather insights and support effective market access strategies. Ensure that all pricing strategies comply with local and international healthcare laws and regulations. Work closely with clinical, regulatory, and commercial teams to integrate clinical and economic evidence into market access strategies. You will drive commercial growth by supporting colleagues with practice development & eminence and acting as a key topic content lead for proposals or other business development work in the Pricing space. You will also contribute towards building Pricing expertise within Deloitte and increase firm’s external profile by creating new solutions and methodologies, publishing ideas and thought leadership, and building repeatable toolkits for use by project teams. REQUIRED EXPERIENCE AND SKILLS Deloitte is looking for an Experienced Practitioner with deep content expertise in Pricing strategy and technology, strong industry experience along with good analytical skills to be part of the Pricing & Commercialization Strategy practice. Professional experience: Experience in strategy consulting from consulting firms, Big 4 firms, OR experience within pricing department in industry with a focus on pricing strategy, planning and technology. Industry experience : across below listed industries is preferable. Retail, Consumer Goods & Industrial Products Telecom, Media & Technology Life Sciences & Healthcare Energy & Industrial Good understanding of how businesses price the products and services to different customers in a B2B or B2C or B2B2C environment. Resource Pricing or BFSI Industry experience is not required. Pricing skills: in one or more of the following areas - pricing/revenue management, promotions management, pricing strategy, price setting & execution, transactional pricing analysis, pricing transformation, quantitative methodologies, pricing technology, CPQ process and technology transformation. Core Consulting skills: Managing the pace and delivery of projects including coordination with key project stakeholders, reporting key findings, and contributing to the wider business unit through business development, knowledge sharing and other activities. Analytical skills: A strong technical foundation in building analytical solutions and experience with complex data sets, performing quantitative analysis (descriptive and prescriptive) and research (primary and secondary); synthesizing and presenting insights and recommendations from data. Tools experience: Working proficiency in any of the data analytics and visualization tools preferred – Tableau, PowerBI, R, SQL, VBA etc. REQUIRED QUALIFICATIONS MBA from a premier school in India or abroad 2 - 3 years for Consultants Preferred Qualification Exposure to working in non-India Geographies (preferably US) and/or interacting with global stakeholders. HOW YOU’LL GROW At Deloitte, we have invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities— including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people experience learning same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of- the-art, world-class learning Center in the Hyderabad offices is an extension of the DU in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India BENEFITS At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. DELOITTE’S CULTURE Our positive and supportive culture encourages our people to do their best every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer comprehensive well- being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead happy lives. Learn more about Life at Deloitte. CORPORATE CITIZENSHIP Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to the relationships that we have with our clients, our people, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill- based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.
Posted 3 weeks ago
10.0 - 14.0 years
15 - 20 Lacs
Bengaluru
Work from Office
Key Objectives Collatecleanand analyze data for decision making on pricingBilling Auditand other business problems (Cluster Role) Primary responsibilities Conduct numerical analysis for pricing levers pricing effectivenesscollate and report information on implementation of program - execute on strategies and direction as laid out by management Analyze/project net impact of price changes Implement and maintain pricing model worksheets for Pan India hospitals Developing / implementing standard monthly reporting for tracking price changes Advise on possible pricing issues /pitfalls in billing policies through robust billing audits Implement and maintain pricing model worksheets for Pan India hospitals Help identify opportunities for pricing and leverage code harmonization (e.g. additional items to be charged) Coordinate with Billing managersFinance heads & department managers for Revenue optimization initiatives Capability Building Support development of analytics on discounts and other items that impact price such as packages and discretionary discounts Create MIS analytics and data request support pertaining to pricing & billing policies Execute Revenue Management Projects and Strategy Develop and maintain pricing tools (for example: elasticity of demand calculators) and profitability models Present pricing analysisBilling audit findings and recommendation at a monthly strategy meetingwith insightstrendsand suggestions Key Performance Measures MOM revenue impact with all the pricing activities Accuracy and timeliness of analysis Consistency of variance reports vs plan Business Skills Working knowledge of finance Familiarity with hospital systems preferred Technical Skills Ability to structure and execute multiple and complex analyses simultaneously Strong skills with MS excel and PowerPoint Excellent ability to synthesize information from multiple sources and present conclusion in a clear and concise manner
Posted 3 weeks ago
5.0 - 10.0 years
9 - 15 Lacs
Guntur
Work from Office
Profile Summary Our Area Operations Manager is responsible for developing and expanding the business in the respective area and managing the store operations across the respective area thereby increasing the customer experience. Key Responsibilities Driving Sales and Customer Service a. Driving and ensuring to meet or exceed the sales plan of the respective territory monthly/ quarterly and annually b. Driving and focusing on providing the customer services thereby increasing the Net Promoter Score (NPS) for the store c. Drive culture of high sales performance expectations, i.e. SALES Leadership d. Motivates and inspires field team to drive for results. e. Review financial performance at regional level to identify improvement opportunities. f. Serve as critical strategy planning link between Corporate and the field organization. g. Translate corporate goals including financial returns, sales growth and market share, into business plans. h. Assess field capability and establish performance priorities at group level. Manpower Planning & People Development a. Working with the HR team and the Store Manager in ensuring staffing levels are adequate to effectively operate the store b. Direct responsibility for professional development of Lenskart Associates c. Assess and prioritize advanced management skill gaps including those related to design and implementation of business plans, forecasts, financial analysis, associate development and communication. d. Conduct two-way, formal and informal performance evaluations of Lenskart Associates which review professional development needs and accomplishments as well as overall achievement of management objectives e. Responsible for establishing a culture that embraces diversity and maximizes the learnings from a diverse team. f. Overall responsibility for associate development Managing P&L of the Assigned Stores a. Responsible for managing and maintaining territory and store budgets to ensure profitability at store as well as territory level b. Managing the top and bottom line effectively of the assigned territory and stores c. Responsible for reducing shrinkage d. Managing the productivity of the staff e. Using cost effective methods to ensure productivity of the respective territory Managing and Maintaining High Standards of Retail Operations a. Regular Store Visits to: Audit stores Coaching the Store Managers Motivate staff through sales discussions Check VM, stock availability Check store hygiene, grooming Assess discipline levels in store opening times, staff attendance, process adherence etc. b. Analyze data before Store Visits Monitoring Sales through data. Assessing the productivity and achievements of the stores Store Staffing levels. Product flow, supply, demand and shrinkage. NPS and MC scores Reviewing measures to achieve performance targets a. Bridge communication between Management and floor Recommending changes to ZM/BH basis visits. Ensure Timely reporting of Data when needed. Implementing and enforcing company regulations Implement process change Attending conferences, events and meetings at regional as well as corporate level to enhance knowledge and skill sets Inventory Management a. Ensures availability of required merchandise and services at each of the assigned stores b. Ensuring that inventory levels are well balanced and making key decisions about inventory control at each of the assigned stores c. Ensuring physical verification of inventory on regular intervals is being conducted at each of the assigned stores d. Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed e. Ensuring necessary quality checks for the new products is being conducted in a timely manner f. Responsible for reducing shrinkage at store level g. Working very closely with various departments in the organization till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Key Personal and Professional Attributes: a) Collaborative Skills : The role requires the incumbent to work closely and coordinate with the Internal and external teams to create success. S/he should be able to seamlessly navigate these relationship dynamics in a high growth, young, agile business environment. b) Functional understanding: The role is critical for the business performance and would require the incumbent to create a competitive business advantage. It would be critical to analyze the effectiveness of the processes on a day to day basis and course correct. c) Data driven/ Analytical: The role is required to drive specific process efficiency metrics and would be accountable to drive data-driven decision making. d) Results oriented : The role is required to work on deliver on daily numbers, short-term goals and long-term milestones set by business and efficacy. Meeting these milestones would be critical to create success. e) Extroverted Personality f) Pleasant & Friendly who can be easily approached g) Pragmatic Leaders who are self -motivated and resilient h) Passionate i) Energetic j) Positive Attitude k) Ability to handle stressful situations l) Problem Solving & Decision Making m) Assertive n) Sales Driven & Number Oriented Team player Candidate Profile: a) Full Time Post Graduate with 7-9 years of relevant experience into retail industry b) Post-Graduation is a must c) Very strong communication skills- both written and verbal and must be a good orator d) Should have hands on experience working on Microsoft Office- Including Excel, PPT & Word e) Strong inter-personal skills (friendly, caring & patient) f) Sales oriented g) Strong Management/leadership skills. h) Strong organizational skills. i) Strong team builder Required Managerial Competencies People Management a) Mentors team members and colleagues; guides them with regard to development and career progression. b) Clearly communicates work responsibilities and expectations and takes steps to balance the workload among team members. c) Anticipates the effect of an action on other people and modifies such action accordingly. d) Resolves conflicts among colleagues in just and fair manner Proactive Problem Solving Skills a) Anticipates problems before they develop, and takes steps to avert them. b) Considers a situation from multiple perspectives before deciding on a course of action. c) Adept at managing the flow of information in times of crisis. d) Appeals to reason, facts, and figures and adapts managerial style based on the demands of the situation Commercial Savviness a) Protects the commercial interests of the company with the aim of maximizing revenue. b) Takes appropriate business decisions after performing a cost-benefit analysis and pre-empts problems and resolves them, ensuring minimal business loss. c) Builds and manages workforce based on organizational goals and budget constraints Customer Expectation Management a) Adept at balancing the interests of the company with the needs and expectations of the client/customer b) Responds deliberately and diplomatically to protect company interests c) Communicates effectively about sensitive matters and influences the client/customer when required Planning and Organizing a) Adept at prioritization and time management to ensure efficient and timely completion of assignments b) Manages and shifts priorities as required and incorporates new approaches c) Delegates work effectively among team members Required Personality Traits a) Extraversion - The trait is marked by pronounced engagement with the external world. Extraverts enjoy interacting with people, and are often perceived as full of energy. They tend to be enthusiastic, action-oriented individuals. They possess high group visibility, like to talk, and assert themselves b) Conscientiousness - It is a tendency to display self-discipline, act dutifully, and strive for achievement against measures or outside expectations. It is related to the way in which people control, regulate, and direct their impulses. High scores on conscientiousness indicate a preference for planned rather than spontaneous behavior c) Openness to Experience - Openness is a general appreciation for art, emotion, adventure, unusual ideas, imagination, curiosity, and variety of experience. People who are open to experience are intellectually curious, open to emotion, sensitive to beauty and willing to try new things. They tend to be, when compared to closed people, more creative and more aware of their feelings d) Agreeableness - The agreeableness trait reflects individual differences in general concern for social harmony. Agreeable individuals value getting along with others. They are generally considerate, kind, generous, trusting and trustworthy, helpful, and willing to compromise their interests with others. e) Polychronicity - it is defined as a continuum, and preferences for degrees of engagement. At one extreme is the pattern of focusing on one task at a time, interpreting other potential tasks and events as interruptions and attempting to shield one's chosen task from such interference. The other extreme is actually open-ended, it involves engagement in several tasks simultaneously, sometimes literally simultaneously and sometimes in a frequent back-and-forth engagement pattern f) Emotional Stability - People high on emotional stability do not tend to have a negative outlook of the future and hence are usually calmer. Persons who score low in emotional stability generally have a fearful and negative disposition, with an ominous foreboding about things.
Posted 3 weeks ago
3.0 - 8.0 years
2 - 5 Lacs
Jodhpur
Work from Office
Store Operations Management: Oversee the daily operations of the store to ensure smooth and efficient functioning. Implement company policies and procedures, ensuring that all staff follow operational guidelines. Ensure the store is always clean, organized, and welcoming to customers. Sales & Revenue Management: Monitor and analyze sales performance to meet or exceed store targets. Develop and implement sales strategies to boost revenue and enhance the customer shopping experience. Implement promotional and marketing strategies to increase foot traffic and drive sales. Team Leadership & Staff Development: Manage and motivate a team of sales associates to achieve sales goals and provide excellent customer service. Provide regular training to staff on product knowledge, sales techniques, and customer service standards. Set staff performance targets, conduct regular evaluations, and provide constructive feedback to support professional development. Ensure that staffing levels are aligned with business needs and peak times. Customer Service & Relationship Management: Ensure high levels of customer satisfaction by addressing customer inquiries, resolving issues, and ensuring a positive shopping experience. Foster relationships with regular customers to build brand loyalty and repeat business. Handle and resolve customer complaints or concerns in a professional manner. Inventory & Stock Management: Maintain accurate stock levels, ensuring the store is well-stocked with key products. Manage product ordering, stock rotation, and inventory audits to prevent stockouts or overstocking. Work closely with suppliers and vendors to manage deliveries and ensure product availability. Visual Merchandising & Store Presentation: Ensure that store displays and visual merchandising align with brand standards and marketing campaigns. Organize product displays to ensure an engaging and attractive store layout. Conduct regular checks to maintain cleanliness and organization of the store, ensuring the environment is always presentable. Financial Management & Budgeting: Monitor and manage the store's budget, controlling costs to maintain profitability. Ensure that financial and sales reporting is accurate and submitted on time. Track sales figures, expenses, and other KPIs to identify opportunities for cost reduction and revenue growth. Health & Safety Compliance: Ensure the store adheres to all health, safety, and legal regulations, maintaining a safe shopping environment for customers and staff. Conduct regular safety checks and take appropriate actions to ensure safety standards are met. Reporting & Administration: Prepare and submit daily, weekly, and monthly reports on sales, inventory, customer feedback, and staffing. Report on store performance to senior management and collaborate to implement strategies for continuous improvement.
Posted 3 weeks ago
10.0 - 20.0 years
12 - 22 Lacs
Gurugram
Work from Office
Role & responsibilities Strategic Sales Planning: Define and implement national sales strategy for air & pneumatic tools aligned with company goals. Market & Customer Mapping: Identify opportunities and key accounts across sectors such as automotive, manufacturing, heavy engineering, etc. New Business Development: Establish contact with OEMs, large industrial customers, and expand dealer & distributor networks. Channel Development: Build and optimize a robust nationwide dealer/distributor network for greater market penetration. Team Leadership: Recruit, manage, and mentor a high-performance sales team pan-India. Customer Solutions: Understand application needs, provide technical solutions, and tailor offerings to customer requirements. Client Interaction: Deliver technical demonstrations, presentations, and negotiate commercial terms. Sales Execution: Track quotations, negotiate contracts, ensure CRM updates, and drive closure of deals. Revenue Management: Achieve sales targets, manage collections, and ensure healthy cash flow. Reporting & Analysis: Generate and present detailed sales performance reports, market trends, and competitor analysis to senior leadership. Preferred candidate profile Industry Expertise: Deep knowledge of Air Tools, Pneumatic Systems, or Industrial Tools essential. Preference for candidates from Japanese, European, or leading Indian brands in related segments. Leadership & Communication: Strong leadership qualities with excellent communication and interpersonal skills. Sales & Channel Management: Proven experience in handling PAN India operations with a successful track record in building and managing channels. Technical Aptitude: Comfort with product demonstrations, technical presentations, and solution selling. Travel Flexibility: Willingness to travel extensively across India as per business requirements. Analytical & Reporting Skills: Proficiency in Excel, CRM systems, and PowerPoint presentations is a must.
Posted 3 weeks ago
5.0 - 10.0 years
9 - 15 Lacs
Visakhapatnam
Work from Office
Profile Summary Our Area Operations Manager is responsible for developing and expanding the business in the respective area and managing the store operations across the respective area thereby increasing the customer experience. Key Responsibilities Driving Sales and Customer Service a. Driving and ensuring to meet or exceed the sales plan of the respective territory monthly/ quarterly and annually b. Driving and focusing on providing the customer services thereby increasing the Net Promoter Score (NPS) for the store c. Drive culture of high sales performance expectations, i.e. SALES Leadership d. Motivates and inspires field team to drive for results. e. Review financial performance at regional level to identify improvement opportunities. f. Serve as critical strategy planning link between Corporate and the field organization. g. Translate corporate goals including financial returns, sales growth and market share, into business plans. h. Assess field capability and establish performance priorities at group level. Manpower Planning & People Development a. Working with the HR team and the Store Manager in ensuring staffing levels are adequate to effectively operate the store b. Direct responsibility for professional development of Lenskart Associates c. Assess and prioritize advanced management skill gaps including those related to design and implementation of business plans, forecasts, financial analysis, associate development and communication. d. Conduct two-way, formal and informal performance evaluations of Lenskart Associates which review professional development needs and accomplishments as well as overall achievement of management objectives e. Responsible for establishing a culture that embraces diversity and maximizes the learnings from a diverse team. f. Overall responsibility for associate development Managing P&L of the Assigned Stores a. Responsible for managing and maintaining territory and store budgets to ensure profitability at store as well as territory level b. Managing the top and bottom line effectively of the assigned territory and stores c. Responsible for reducing shrinkage d. Managing the productivity of the staff e. Using cost effective methods to ensure productivity of the respective territory Managing and Maintaining High Standards of Retail Operations a. Regular Store Visits to: Audit stores Coaching the Store Managers Motivate staff through sales discussions Check VM, stock availability Check store hygiene, grooming Assess discipline levels in store opening times, staff attendance, process adherence etc. b. Analyze data before Store Visits Monitoring Sales through data. Assessing the productivity and achievements of the stores Store Staffing levels. Product flow, supply, demand and shrinkage. NPS and MC scores Reviewing measures to achieve performance targets a. Bridge communication between Management and floor Recommending changes to ZM/BH basis visits. Ensure Timely reporting of Data when needed. Implementing and enforcing company regulations Implement process change Attending conferences, events and meetings at regional as well as corporate level to enhance knowledge and skill sets Inventory Management a. Ensures availability of required merchandise and services at each of the assigned stores b. Ensuring that inventory levels are well balanced and making key decisions about inventory control at each of the assigned stores c. Ensuring physical verification of inventory on regular intervals is being conducted at each of the assigned stores d. Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed e. Ensuring necessary quality checks for the new products is being conducted in a timely manner f. Responsible for reducing shrinkage at store level g. Working very closely with various departments in the organization till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Key Personal and Professional Attributes: a) Collaborative Skills : The role requires the incumbent to work closely and coordinate with the Internal and external teams to create success. S/he should be able to seamlessly navigate these relationship dynamics in a high growth, young, agile business environment. b) Functional understanding: The role is critical for the business performance and would require the incumbent to create a competitive business advantage. It would be critical to analyze the effectiveness of the processes on a day to day basis and course correct. c) Data driven/ Analytical: The role is required to drive specific process efficiency metrics and would be accountable to drive data-driven decision making. d) Results oriented : The role is required to work on deliver on daily numbers, short-term goals and long-term milestones set by business and efficacy. Meeting these milestones would be critical to create success. e) Extroverted Personality f) Pleasant & Friendly who can be easily approached g) Pragmatic Leaders who are self -motivated and resilient h) Passionate i) Energetic j) Positive Attitude k) Ability to handle stressful situations l) Problem Solving & Decision Making m) Assertive n) Sales Driven & Number Oriented Team player Candidate Profile: a) Full Time Post Graduate with 7-9 years of relevant experience into retail industry b) Post-Graduation is a must c) Very strong communication skills- both written and verbal and must be a good orator d) Should have hands on experience working on Microsoft Office- Including Excel, PPT & Word e) Strong inter-personal skills (friendly, caring & patient) f) Sales oriented g) Strong Management/leadership skills. h) Strong organizational skills. i) Strong team builder Required Managerial Competencies People Management a) Mentors team members and colleagues; guides them with regard to development and career progression. b) Clearly communicates work responsibilities and expectations and takes steps to balance the workload among team members. c) Anticipates the effect of an action on other people and modifies such action accordingly. d) Resolves conflicts among colleagues in just and fair manner Proactive Problem Solving Skills a) Anticipates problems before they develop, and takes steps to avert them. b) Considers a situation from multiple perspectives before deciding on a course of action. c) Adept at managing the flow of information in times of crisis. d) Appeals to reason, facts, and figures and adapts managerial style based on the demands of the situation Commercial Savviness a) Protects the commercial interests of the company with the aim of maximizing revenue. b) Takes appropriate business decisions after performing a cost-benefit analysis and pre-empts problems and resolves them, ensuring minimal business loss. c) Builds and manages workforce based on organizational goals and budget constraints Customer Expectation Management a) Adept at balancing the interests of the company with the needs and expectations of the client/customer b) Responds deliberately and diplomatically to protect company interests c) Communicates effectively about sensitive matters and influences the client/customer when required Planning and Organizing a) Adept at prioritization and time management to ensure efficient and timely completion of assignments b) Manages and shifts priorities as required and incorporates new approaches c) Delegates work effectively among team members Required Personality Traits a) Extraversion - The trait is marked by pronounced engagement with the external world. Extraverts enjoy interacting with people, and are often perceived as full of energy. They tend to be enthusiastic, action-oriented individuals. They possess high group visibility, like to talk, and assert themselves b) Conscientiousness - It is a tendency to display self-discipline, act dutifully, and strive for achievement against measures or outside expectations. It is related to the way in which people control, regulate, and direct their impulses. High scores on conscientiousness indicate a preference for planned rather than spontaneous behavior c) Openness to Experience - Openness is a general appreciation for art, emotion, adventure, unusual ideas, imagination, curiosity, and variety of experience. People who are open to experience are intellectually curious, open to emotion, sensitive to beauty and willing to try new things. They tend to be, when compared to closed people, more creative and more aware of their feelings d) Agreeableness - The agreeableness trait reflects individual differences in general concern for social harmony. Agreeable individuals value getting along with others. They are generally considerate, kind, generous, trusting and trustworthy, helpful, and willing to compromise their interests with others. e) Polychronicity - it is defined as a continuum, and preferences for degrees of engagement. At one extreme is the pattern of focusing on one task at a time, interpreting other potential tasks and events as interruptions and attempting to shield one's chosen task from such interference. The other extreme is actually open-ended, it involves engagement in several tasks simultaneously, sometimes literally simultaneously and sometimes in a frequent back-and-forth engagement pattern f) Emotional Stability - People high on emotional stability do not tend to have a negative outlook of the future and hence are usually calmer. Persons who score low in emotional stability generally have a fearful and negative disposition, with an ominous foreboding about things.
Posted 3 weeks ago
5.0 - 10.0 years
9 - 15 Lacs
Chandrapur
Work from Office
Profile Summary Our Area Operations Manager is responsible for developing and expanding the business in the respective area and managing the store operations across the respective area thereby increasing the customer experience. Key Responsibilities Driving Sales and Customer Service a. Driving and ensuring to meet or exceed the sales plan of the respective territory monthly/ quarterly and annually b. Driving and focusing on providing the customer services thereby increasing the Net Promoter Score (NPS) for the store c. Drive culture of high sales performance expectations, i.e. SALES Leadership d. Motivates and inspires field team to drive for results. e. Review financial performance at regional level to identify improvement opportunities. f. Serve as critical strategy planning link between Corporate and the field organization. g. Translate corporate goals including financial returns, sales growth and market share, into business plans. h. Assess field capability and establish performance priorities at group level. Manpower Planning & People Development a. Working with the HR team and the Store Manager in ensuring staffing levels are adequate to effectively operate the store b. Direct responsibility for professional development of Lenskart Associates c. Assess and prioritize advanced management skill gaps including those related to design and implementation of business plans, forecasts, financial analysis, associate development and communication. d. Conduct two-way, formal and informal performance evaluations of Lenskart Associates which review professional development needs and accomplishments as well as overall achievement of management objectives e. Responsible for establishing a culture that embraces diversity and maximizes the learnings from a diverse team. f. Overall responsibility for associate development Managing P&L of the Assigned Stores a. Responsible for managing and maintaining territory and store budgets to ensure profitability at store as well as territory level b. Managing the top and bottom line effectively of the assigned territory and stores c. Responsible for reducing shrinkage d. Managing the productivity of the staff e. Using cost effective methods to ensure productivity of the respective territory Managing and Maintaining High Standards of Retail Operations a. Regular Store Visits to: Audit stores Coaching the Store Managers Motivate staff through sales discussions Check VM, stock availability Check store hygiene, grooming Assess discipline levels in store opening times, staff attendance, process adherence etc. b. Analyze data before Store Visits Monitoring Sales through data. Assessing the productivity and achievements of the stores Store Staffing levels. Product flow, supply, demand and shrinkage. NPS and MC scores Reviewing measures to achieve performance targets a. Bridge communication between Management and floor Recommending changes to ZM/BH basis visits. Ensure Timely reporting of Data when needed. Implementing and enforcing company regulations Implement process change Attending conferences, events and meetings at regional as well as corporate level to enhance knowledge and skill sets Inventory Management a. Ensures availability of required merchandise and services at each of the assigned stores b. Ensuring that inventory levels are well balanced and making key decisions about inventory control at each of the assigned stores c. Ensuring physical verification of inventory on regular intervals is being conducted at each of the assigned stores d. Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed e. Ensuring necessary quality checks for the new products is being conducted in a timely manner f. Responsible for reducing shrinkage at store level g. Working very closely with various departments in the organization till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Key Personal and Professional Attributes: a) Collaborative Skills : The role requires the incumbent to work closely and coordinate with the Internal and external teams to create success. S/he should be able to seamlessly navigate these relationship dynamics in a high growth, young, agile business environment. b) Functional understanding: The role is critical for the business performance and would require the incumbent to create a competitive business advantage. It would be critical to analyze the effectiveness of the processes on a day to day basis and course correct. c) Data driven/ Analytical: The role is required to drive specific process efficiency metrics and would be accountable to drive data-driven decision making. d) Results oriented : The role is required to work on deliver on daily numbers, short-term goals and long-term milestones set by business and efficacy. Meeting these milestones would be critical to create success. e) Extroverted Personality f) Pleasant & Friendly who can be easily approached g) Pragmatic Leaders who are self -motivated and resilient h) Passionate i) Energetic j) Positive Attitude k) Ability to handle stressful situations l) Problem Solving & Decision Making m) Assertive n) Sales Driven & Number Oriented Team player Candidate Profile: a) Full Time Post Graduate with 7-9 years of relevant experience into retail industry b) Post-Graduation is a must c) Very strong communication skills- both written and verbal and must be a good orator d) Should have hands on experience working on Microsoft Office- Including Excel, PPT & Word e) Strong inter-personal skills (friendly, caring & patient) f) Sales oriented g) Strong Management/leadership skills. h) Strong organizational skills. i) Strong team builder Required Managerial Competencies People Management a) Mentors team members and colleagues; guides them with regard to development and career progression. b) Clearly communicates work responsibilities and expectations and takes steps to balance the workload among team members. c) Anticipates the effect of an action on other people and modifies such action accordingly. d) Resolves conflicts among colleagues in just and fair manner Proactive Problem Solving Skills a) Anticipates problems before they develop, and takes steps to avert them. b) Considers a situation from multiple perspectives before deciding on a course of action. c) Adept at managing the flow of information in times of crisis. d) Appeals to reason, facts, and figures and adapts managerial style based on the demands of the situation Commercial Savviness a) Protects the commercial interests of the company with the aim of maximizing revenue. b) Takes appropriate business decisions after performing a cost-benefit analysis and pre-empts problems and resolves them, ensuring minimal business loss. c) Builds and manages workforce based on organizational goals and budget constraints Customer Expectation Management a) Adept at balancing the interests of the company with the needs and expectations of the client/customer b) Responds deliberately and diplomatically to protect company interests c) Communicates effectively about sensitive matters and influences the client/customer when required Planning and Organizing a) Adept at prioritization and time management to ensure efficient and timely completion of assignments b) Manages and shifts priorities as required and incorporates new approaches c) Delegates work effectively among team members Required Personality Traits a) Extraversion - The trait is marked by pronounced engagement with the external world. Extraverts enjoy interacting with people, and are often perceived as full of energy. They tend to be enthusiastic, action-oriented individuals. They possess high group visibility, like to talk, and assert themselves b) Conscientiousness - It is a tendency to display self-discipline, act dutifully, and strive for achievement against measures or outside expectations. It is related to the way in which people control, regulate, and direct their impulses. High scores on conscientiousness indicate a preference for planned rather than spontaneous behavior c) Openness to Experience - Openness is a general appreciation for art, emotion, adventure, unusual ideas, imagination, curiosity, and variety of experience. People who are open to experience are intellectually curious, open to emotion, sensitive to beauty and willing to try new things. They tend to be, when compared to closed people, more creative and more aware of their feelings d) Agreeableness - The agreeableness trait reflects individual differences in general concern for social harmony. Agreeable individuals value getting along with others. They are generally considerate, kind, generous, trusting and trustworthy, helpful, and willing to compromise their interests with others. e) Polychronicity - it is defined as a continuum, and preferences for degrees of engagement. At one extreme is the pattern of focusing on one task at a time, interpreting other potential tasks and events as interruptions and attempting to shield one's chosen task from such interference. The other extreme is actually open-ended, it involves engagement in several tasks simultaneously, sometimes literally simultaneously and sometimes in a frequent back-and-forth engagement pattern f) Emotional Stability - People high on emotional stability do not tend to have a negative outlook of the future and hence are usually calmer. Persons who score low in emotional stability generally have a fearful and negative disposition, with an ominous foreboding about things.
Posted 3 weeks ago
5.0 - 10.0 years
9 - 15 Lacs
Kolhapur
Work from Office
Profile Summary Our Area Operations Manager is responsible for developing and expanding the business in the respective area and managing the store operations across the respective area thereby increasing the customer experience. Key Responsibilities Driving Sales and Customer Service a. Driving and ensuring to meet or exceed the sales plan of the respective territory monthly/ quarterly and annually b. Driving and focusing on providing the customer services thereby increasing the Net Promoter Score (NPS) for the store c. Drive culture of high sales performance expectations, i.e. SALES Leadership d. Motivates and inspires field team to drive for results. e. Review financial performance at regional level to identify improvement opportunities. f. Serve as critical strategy planning link between Corporate and the field organization. g. Translate corporate goals including financial returns, sales growth and market share, into business plans. h. Assess field capability and establish performance priorities at group level. Manpower Planning & People Development a. Working with the HR team and the Store Manager in ensuring staffing levels are adequate to effectively operate the store b. Direct responsibility for professional development of Lenskart Associates c. Assess and prioritize advanced management skill gaps including those related to design and implementation of business plans, forecasts, financial analysis, associate development and communication. d. Conduct two-way, formal and informal performance evaluations of Lenskart Associates which review professional development needs and accomplishments as well as overall achievement of management objectives e. Responsible for establishing a culture that embraces diversity and maximizes the learnings from a diverse team. f. Overall responsibility for associate development Managing P&L of the Assigned Stores a. Responsible for managing and maintaining territory and store budgets to ensure profitability at store as well as territory level b. Managing the top and bottom line effectively of the assigned territory and stores c. Responsible for reducing shrinkage d. Managing the productivity of the staff e. Using cost effective methods to ensure productivity of the respective territory Managing and Maintaining High Standards of Retail Operations a. Regular Store Visits to: Audit stores Coaching the Store Managers Motivate staff through sales discussions Check VM, stock availability Check store hygiene, grooming Assess discipline levels in store opening times, staff attendance, process adherence etc. b. Analyze data before Store Visits Monitoring Sales through data. Assessing the productivity and achievements of the stores Store Staffing levels. Product flow, supply, demand and shrinkage. NPS and MC scores Reviewing measures to achieve performance targets a. Bridge communication between Management and floor Recommending changes to ZM/BH basis visits. Ensure Timely reporting of Data when needed. Implementing and enforcing company regulations Implement process change Attending conferences, events and meetings at regional as well as corporate level to enhance knowledge and skill sets Inventory Management a. Ensures availability of required merchandise and services at each of the assigned stores b. Ensuring that inventory levels are well balanced and making key decisions about inventory control at each of the assigned stores c. Ensuring physical verification of inventory on regular intervals is being conducted at each of the assigned stores d. Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed e. Ensuring necessary quality checks for the new products is being conducted in a timely manner f. Responsible for reducing shrinkage at store level g. Working very closely with various departments in the organization till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Key Personal and Professional Attributes: a) Collaborative Skills : The role requires the incumbent to work closely and coordinate with the Internal and external teams to create success. S/he should be able to seamlessly navigate these relationship dynamics in a high growth, young, agile business environment. b) Functional understanding: The role is critical for the business performance and would require the incumbent to create a competitive business advantage. It would be critical to analyze the effectiveness of the processes on a day to day basis and course correct. c) Data driven/ Analytical: The role is required to drive specific process efficiency metrics and would be accountable to drive data-driven decision making. d) Results oriented : The role is required to work on deliver on daily numbers, short-term goals and long-term milestones set by business and efficacy. Meeting these milestones would be critical to create success. e) Extroverted Personality f) Pleasant & Friendly who can be easily approached g) Pragmatic Leaders who are self -motivated and resilient h) Passionate i) Energetic j) Positive Attitude k) Ability to handle stressful situations l) Problem Solving & Decision Making m) Assertive n) Sales Driven & Number Oriented Team player Candidate Profile: a) Full Time Post Graduate with 7-9 years of relevant experience into retail industry b) Post-Graduation is a must c) Very strong communication skills- both written and verbal and must be a good orator d) Should have hands on experience working on Microsoft Office- Including Excel, PPT & Word e) Strong inter-personal skills (friendly, caring & patient) f) Sales oriented g) Strong Management/leadership skills. h) Strong organizational skills. i) Strong team builder Required Managerial Competencies People Management a) Mentors team members and colleagues; guides them with regard to development and career progression. b) Clearly communicates work responsibilities and expectations and takes steps to balance the workload among team members. c) Anticipates the effect of an action on other people and modifies such action accordingly. d) Resolves conflicts among colleagues in just and fair manner Proactive Problem Solving Skills a) Anticipates problems before they develop, and takes steps to avert them. b) Considers a situation from multiple perspectives before deciding on a course of action. c) Adept at managing the flow of information in times of crisis. d) Appeals to reason, facts, and figures and adapts managerial style based on the demands of the situation Commercial Savviness a) Protects the commercial interests of the company with the aim of maximizing revenue. b) Takes appropriate business decisions after performing a cost-benefit analysis and pre-empts problems and resolves them, ensuring minimal business loss. c) Builds and manages workforce based on organizational goals and budget constraints Customer Expectation Management a) Adept at balancing the interests of the company with the needs and expectations of the client/customer b) Responds deliberately and diplomatically to protect company interests c) Communicates effectively about sensitive matters and influences the client/customer when required Planning and Organizing a) Adept at prioritization and time management to ensure efficient and timely completion of assignments b) Manages and shifts priorities as required and incorporates new approaches c) Delegates work effectively among team members Required Personality Traits a) Extraversion - The trait is marked by pronounced engagement with the external world. Extraverts enjoy interacting with people, and are often perceived as full of energy. They tend to be enthusiastic, action-oriented individuals. They possess high group visibility, like to talk, and assert themselves b) Conscientiousness - It is a tendency to display self-discipline, act dutifully, and strive for achievement against measures or outside expectations. It is related to the way in which people control, regulate, and direct their impulses. High scores on conscientiousness indicate a preference for planned rather than spontaneous behavior c) Openness to Experience - Openness is a general appreciation for art, emotion, adventure, unusual ideas, imagination, curiosity, and variety of experience. People who are open to experience are intellectually curious, open to emotion, sensitive to beauty and willing to try new things. They tend to be, when compared to closed people, more creative and more aware of their feelings d) Agreeableness - The agreeableness trait reflects individual differences in general concern for social harmony. Agreeable individuals value getting along with others. They are generally considerate, kind, generous, trusting and trustworthy, helpful, and willing to compromise their interests with others. e) Polychronicity - it is defined as a continuum, and preferences for degrees of engagement. At one extreme is the pattern of focusing on one task at a time, interpreting other potential tasks and events as interruptions and attempting to shield one's chosen task from such interference. The other extreme is actually open-ended, it involves engagement in several tasks simultaneously, sometimes literally simultaneously and sometimes in a frequent back-and-forth engagement pattern f) Emotional Stability - People high on emotional stability do not tend to have a negative outlook of the future and hence are usually calmer. Persons who score low in emotional stability generally have a fearful and negative disposition, with an ominous foreboding about things.
Posted 3 weeks ago
5.0 - 10.0 years
9 - 15 Lacs
Warangal
Work from Office
Profile Summary Our Area Operations Manager is responsible for developing and expanding the business in the respective area and managing the store operations across the respective area thereby increasing the customer experience. Key Responsibilities Driving Sales and Customer Service a. Driving and ensuring to meet or exceed the sales plan of the respective territory monthly/ quarterly and annually b. Driving and focusing on providing the customer services thereby increasing the Net Promoter Score (NPS) for the store c. Drive culture of high sales performance expectations, i.e. SALES Leadership d. Motivates and inspires field team to drive for results. e. Review financial performance at regional level to identify improvement opportunities. f. Serve as critical strategy planning link between Corporate and the field organization. g. Translate corporate goals including financial returns, sales growth and market share, into business plans. h. Assess field capability and establish performance priorities at group level. Manpower Planning & People Development a. Working with the HR team and the Store Manager in ensuring staffing levels are adequate to effectively operate the store b. Direct responsibility for professional development of Lenskart Associates c. Assess and prioritize advanced management skill gaps including those related to design and implementation of business plans, forecasts, financial analysis, associate development and communication. d. Conduct two-way, formal and informal performance evaluations of Lenskart Associates which review professional development needs and accomplishments as well as overall achievement of management objectives e. Responsible for establishing a culture that embraces diversity and maximizes the learnings from a diverse team. f. Overall responsibility for associate development Managing P&L of the Assigned Stores a. Responsible for managing and maintaining territory and store budgets to ensure profitability at store as well as territory level b. Managing the top and bottom line effectively of the assigned territory and stores c. Responsible for reducing shrinkage d. Managing the productivity of the staff e. Using cost effective methods to ensure productivity of the respective territory Managing and Maintaining High Standards of Retail Operations a. Regular Store Visits to: Audit stores Coaching the Store Managers Motivate staff through sales discussions Check VM, stock availability Check store hygiene, grooming Assess discipline levels in store opening times, staff attendance, process adherence etc. b. Analyze data before Store Visits Monitoring Sales through data. Assessing the productivity and achievements of the stores Store Staffing levels. Product flow, supply, demand and shrinkage. NPS and MC scores Reviewing measures to achieve performance targets a. Bridge communication between Management and floor Recommending changes to ZM/BH basis visits. Ensure Timely reporting of Data when needed. Implementing and enforcing company regulations Implement process change Attending conferences, events and meetings at regional as well as corporate level to enhance knowledge and skill sets Inventory Management a. Ensures availability of required merchandise and services at each of the assigned stores b. Ensuring that inventory levels are well balanced and making key decisions about inventory control at each of the assigned stores c. Ensuring physical verification of inventory on regular intervals is being conducted at each of the assigned stores d. Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed e. Ensuring necessary quality checks for the new products is being conducted in a timely manner f. Responsible for reducing shrinkage at store level g. Working very closely with various departments in the organization till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Key Personal and Professional Attributes: a) Collaborative Skills : The role requires the incumbent to work closely and coordinate with the Internal and external teams to create success. S/he should be able to seamlessly navigate these relationship dynamics in a high growth, young, agile business environment. b) Functional understanding: The role is critical for the business performance and would require the incumbent to create a competitive business advantage. It would be critical to analyze the effectiveness of the processes on a day to day basis and course correct. c) Data driven/ Analytical: The role is required to drive specific process efficiency metrics and would be accountable to drive data-driven decision making. d) Results oriented : The role is required to work on deliver on daily numbers, short-term goals and long-term milestones set by business and efficacy. Meeting these milestones would be critical to create success. e) Extroverted Personality f) Pleasant & Friendly who can be easily approached g) Pragmatic Leaders who are self -motivated and resilient h) Passionate i) Energetic j) Positive Attitude k) Ability to handle stressful situations l) Problem Solving & Decision Making m) Assertive n) Sales Driven & Number Oriented Team player Candidate Profile: a) Full Time Post Graduate with 7-9 years of relevant experience into retail industry b) Post-Graduation is a must c) Very strong communication skills- both written and verbal and must be a good orator d) Should have hands on experience working on Microsoft Office- Including Excel, PPT & Word e) Strong inter-personal skills (friendly, caring & patient) f) Sales oriented g) Strong Management/leadership skills. h) Strong organizational skills. i) Strong team builder Required Managerial Competencies People Management a) Mentors team members and colleagues; guides them with regard to development and career progression. b) Clearly communicates work responsibilities and expectations and takes steps to balance the workload among team members. c) Anticipates the effect of an action on other people and modifies such action accordingly. d) Resolves conflicts among colleagues in just and fair manner Proactive Problem Solving Skills a) Anticipates problems before they develop, and takes steps to avert them. b) Considers a situation from multiple perspectives before deciding on a course of action. c) Adept at managing the flow of information in times of crisis. d) Appeals to reason, facts, and figures and adapts managerial style based on the demands of the situation Commercial Savviness a) Protects the commercial interests of the company with the aim of maximizing revenue. b) Takes appropriate business decisions after performing a cost-benefit analysis and pre-empts problems and resolves them, ensuring minimal business loss. c) Builds and manages workforce based on organizational goals and budget constraints Customer Expectation Management a) Adept at balancing the interests of the company with the needs and expectations of the client/customer b) Responds deliberately and diplomatically to protect company interests c) Communicates effectively about sensitive matters and influences the client/customer when required Planning and Organizing a) Adept at prioritization and time management to ensure efficient and timely completion of assignments b) Manages and shifts priorities as required and incorporates new approaches c) Delegates work effectively among team members Required Personality Traits a) Extraversion - The trait is marked by pronounced engagement with the external world. Extraverts enjoy interacting with people, and are often perceived as full of energy. They tend to be enthusiastic, action-oriented individuals. They possess high group visibility, like to talk, and assert themselves b) Conscientiousness - It is a tendency to display self-discipline, act dutifully, and strive for achievement against measures or outside expectations. It is related to the way in which people control, regulate, and direct their impulses. High scores on conscientiousness indicate a preference for planned rather than spontaneous behavior c) Openness to Experience - Openness is a general appreciation for art, emotion, adventure, unusual ideas, imagination, curiosity, and variety of experience. People who are open to experience are intellectually curious, open to emotion, sensitive to beauty and willing to try new things. They tend to be, when compared to closed people, more creative and more aware of their feelings d) Agreeableness - The agreeableness trait reflects individual differences in general concern for social harmony. Agreeable individuals value getting along with others. They are generally considerate, kind, generous, trusting and trustworthy, helpful, and willing to compromise their interests with others. e) Polychronicity - it is defined as a continuum, and preferences for degrees of engagement. At one extreme is the pattern of focusing on one task at a time, interpreting other potential tasks and events as interruptions and attempting to shield one's chosen task from such interference. The other extreme is actually open-ended, it involves engagement in several tasks simultaneously, sometimes literally simultaneously and sometimes in a frequent back-and-forth engagement pattern f) Emotional Stability - People high on emotional stability do not tend to have a negative outlook of the future and hence are usually calmer. Persons who score low in emotional stability generally have a fearful and negative disposition, with an ominous foreboding about things.
Posted 3 weeks ago
5.0 - 10.0 years
9 - 15 Lacs
Mandasa
Work from Office
Profile Summary Our Area Operations Manager is responsible for developing and expanding the business in the respective area and managing the store operations across the respective area thereby increasing the customer experience. Key Responsibilities Driving Sales and Customer Service a. Driving and ensuring to meet or exceed the sales plan of the respective territory monthly/ quarterly and annually b. Driving and focusing on providing the customer services thereby increasing the Net Promoter Score (NPS) for the store c. Drive culture of high sales performance expectations, i.e. SALES Leadership d. Motivates and inspires field team to drive for results. e. Review financial performance at regional level to identify improvement opportunities. f. Serve as critical strategy planning link between Corporate and the field organization. g. Translate corporate goals including financial returns, sales growth and market share, into business plans. h. Assess field capability and establish performance priorities at group level. Manpower Planning & People Development a. Working with the HR team and the Store Manager in ensuring staffing levels are adequate to effectively operate the store b. Direct responsibility for professional development of Lenskart Associates c. Assess and prioritize advanced management skill gaps including those related to design and implementation of business plans, forecasts, financial analysis, associate development and communication. d. Conduct two-way, formal and informal performance evaluations of Lenskart Associates which review professional development needs and accomplishments as well as overall achievement of management objectives e. Responsible for establishing a culture that embraces diversity and maximizes the learnings from a diverse team. f. Overall responsibility for associate development Managing P&L of the Assigned Stores a. Responsible for managing and maintaining territory and store budgets to ensure profitability at store as well as territory level b. Managing the top and bottom line effectively of the assigned territory and stores c. Responsible for reducing shrinkage d. Managing the productivity of the staff e. Using cost effective methods to ensure productivity of the respective territory Managing and Maintaining High Standards of Retail Operations a. Regular Store Visits to: Audit stores Coaching the Store Managers Motivate staff through sales discussions Check VM, stock availability Check store hygiene, grooming Assess discipline levels in store opening times, staff attendance, process adherence etc. b. Analyze data before Store Visits Monitoring Sales through data. Assessing the productivity and achievements of the stores Store Staffing levels. Product flow, supply, demand and shrinkage. NPS and MC scores Reviewing measures to achieve performance targets a. Bridge communication between Management and floor Recommending changes to ZM/BH basis visits. Ensure Timely reporting of Data when needed. Implementing and enforcing company regulations Implement process change Attending conferences, events and meetings at regional as well as corporate level to enhance knowledge and skill sets Inventory Management a. Ensures availability of required merchandise and services at each of the assigned stores b. Ensuring that inventory levels are well balanced and making key decisions about inventory control at each of the assigned stores c. Ensuring physical verification of inventory on regular intervals is being conducted at each of the assigned stores d. Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed e. Ensuring necessary quality checks for the new products is being conducted in a timely manner f. Responsible for reducing shrinkage at store level g. Working very closely with various departments in the organization till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Key Personal and Professional Attributes: a) Collaborative Skills : The role requires the incumbent to work closely and coordinate with the Internal and external teams to create success. S/he should be able to seamlessly navigate these relationship dynamics in a high growth, young, agile business environment. b) Functional understanding: The role is critical for the business performance and would require the incumbent to create a competitive business advantage. It would be critical to analyze the effectiveness of the processes on a day to day basis and course correct. c) Data driven/ Analytical: The role is required to drive specific process efficiency metrics and would be accountable to drive data-driven decision making. d) Results oriented : The role is required to work on deliver on daily numbers, short-term goals and long-term milestones set by business and efficacy. Meeting these milestones would be critical to create success. e) Extroverted Personality f) Pleasant & Friendly who can be easily approached g) Pragmatic Leaders who are self -motivated and resilient h) Passionate i) Energetic j) Positive Attitude k) Ability to handle stressful situations l) Problem Solving & Decision Making m) Assertive n) Sales Driven & Number Oriented Team player Candidate Profile: a) Full Time Post Graduate with 7-9 years of relevant experience into retail industry b) Post-Graduation is a must c) Very strong communication skills- both written and verbal and must be a good orator d) Should have hands on experience working on Microsoft Office- Including Excel, PPT & Word e) Strong inter-personal skills (friendly, caring & patient) f) Sales oriented g) Strong Management/leadership skills. h) Strong organizational skills. i) Strong team builder Required Managerial Competencies People Management a) Mentors team members and colleagues; guides them with regard to development and career progression. b) Clearly communicates work responsibilities and expectations and takes steps to balance the workload among team members. c) Anticipates the effect of an action on other people and modifies such action accordingly. d) Resolves conflicts among colleagues in just and fair manner Proactive Problem Solving Skills a) Anticipates problems before they develop, and takes steps to avert them. b) Considers a situation from multiple perspectives before deciding on a course of action. c) Adept at managing the flow of information in times of crisis. d) Appeals to reason, facts, and figures and adapts managerial style based on the demands of the situation Commercial Savviness a) Protects the commercial interests of the company with the aim of maximizing revenue. b) Takes appropriate business decisions after performing a cost-benefit analysis and pre-empts problems and resolves them, ensuring minimal business loss. c) Builds and manages workforce based on organizational goals and budget constraints Customer Expectation Management a) Adept at balancing the interests of the company with the needs and expectations of the client/customer b) Responds deliberately and diplomatically to protect company interests c) Communicates effectively about sensitive matters and influences the client/customer when required Planning and Organizing a) Adept at prioritization and time management to ensure efficient and timely completion of assignments b) Manages and shifts priorities as required and incorporates new approaches c) Delegates work effectively among team members Required Personality Traits a) Extraversion - The trait is marked by pronounced engagement with the external world. Extraverts enjoy interacting with people, and are often perceived as full of energy. They tend to be enthusiastic, action-oriented individuals. They possess high group visibility, like to talk, and assert themselves b) Conscientiousness - It is a tendency to display self-discipline, act dutifully, and strive for achievement against measures or outside expectations. It is related to the way in which people control, regulate, and direct their impulses. High scores on conscientiousness indicate a preference for planned rather than spontaneous behavior c) Openness to Experience - Openness is a general appreciation for art, emotion, adventure, unusual ideas, imagination, curiosity, and variety of experience. People who are open to experience are intellectually curious, open to emotion, sensitive to beauty and willing to try new things. They tend to be, when compared to closed people, more creative and more aware of their feelings d) Agreeableness - The agreeableness trait reflects individual differences in general concern for social harmony. Agreeable individuals value getting along with others. They are generally considerate, kind, generous, trusting and trustworthy, helpful, and willing to compromise their interests with others. e) Polychronicity - it is defined as a continuum, and preferences for degrees of engagement. At one extreme is the pattern of focusing on one task at a time, interpreting other potential tasks and events as interruptions and attempting to shield one's chosen task from such interference. The other extreme is actually open-ended, it involves engagement in several tasks simultaneously, sometimes literally simultaneously and sometimes in a frequent back-and-forth engagement pattern f) Emotional Stability - People high on emotional stability do not tend to have a negative outlook of the future and hence are usually calmer. Persons who score low in emotional stability generally have a fearful and negative disposition, with an ominous foreboding about things.
Posted 3 weeks ago
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