Manages the Guest Relations function and partners with GM, Leadership team and managers to address, respond and resolve all guest issues while guests are still in-house.Supports operations of hotel by managing director and guest relations, and analyses key metrics to help improve overall guest satisfaction.Assists the GM & Vice President - Operations in resolving and responding to guest issues received through correspondence or submitted through Owner Services, the Guest Satisfaction Survey.Follows-up with guests who expressed a concern/issue to ensure complete satisfaction; composes response letters and tracks in the appropriate system(s).Performs daily hotel inspections to include a combination of common areas, amenities, outlets, and guest units. Documents the condition of these areas and shares with appropriate leadership.Coordinates Manager on Duty efforts for the entire week ensuring the hotel has proper coverage on all shifts throughout the week.Monitors daily guest feedback results and identifies trends in customer experiences as evidenced within internal and external survey data, guest correspondence, and direct customer interaction.Communicates trends in data to hotel leaders.Develops and maintains action plans for addressing trends in guest/customer relations issues and assists in monitoring the progress of various departments.Actively participates in hotel initiatives to reduce guest “problems” and drives improved problem resolution.Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.Engages all departments in hotel operations to ensure plans and actions are in place and current in order to meet the needs and expectations of Owners and Guests.Improves service by communicating with and assisting associates to understand guest needs, and by providing guidance, feedback, and individual coaching when needed.Acts as the Service Champion for the hotel and seeks out opportunities to enhance the guest experience in all areas of the hotel.Strives to improve service performance in all departments.Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.Responds to and handles guest problems and complaints.Observes service behaviours of employees and provides feedback to individuals and/or managers.Develops the hotel’s Pre-arrival call process consistent with the company’s expectationsManages the Pre-arrival process on an ongoing basis.Informs and/or updates executives, peers and subordinates on relevant guest relations information in a timely manner. CANDIDATE PROFILEEducation and Experience: Minimum 2-year Hotel Management Diploma / Graduation from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration with year experience in the guest services, front desk, or related professional area.

Skills: Yield Management Software, Customer Relationship Management (CRM), Revenue Management, Property Management Systems (PMS), Channel Management Tools, Data Analysis and Reporting, Communication and Negotiation Skills, Team Leadership, Oversee revenue management and distribution strategy of the hotel and manage day to day yield operations. Daily pick-up analysis, strategy adjustments and reporting. Perform competitive benchmark studies and follow market trends. Create and maintain a last one year rolling demand calendar. Create and develop pricing strategies in conjunction with the individuality of each hotel. Provide weekly dynamic forecast of expected results, variances and budget comparisons. Manage and oversee strategy for all 3rd party distribution Responsible for assessing, analyzing and pricing group business strategies Analyze overall monthly hotel performance and provide summary report with recommendations to improve long term strategies. Ensure all related systems are configured correctly, validated and working to full capacity Oversee and audit the standards and operations of the reservations department. Ensure web site booking process is maintained up-to-date and functional. Any other assignment entrusted by management. Show more Show less

• To assist the Purchase Manager and coordinate with Operational Departments in the monitoring of requirements, reporting and controlling of Cost of Sales in the hotels, including audit and control, financial analysis and reporting, budgeting, forecasting etc. • Implement purchasing policies, systems and procedures in accordance with Company standards. • Monitor vendors for quality, service and price through standard purchasing specifications. • Obtain competitive quotations for hotel requirements and ensure that the best product is sourced and purchased. • Calls for quotations for any items costing more than a certain amount (As per company policy) and inquire into prices from various suppliers. Show more Show less

A 3 year Hotel Management Degree / 3 year Diploma Qualified hotel management professional with experience in renowned star hotels; • Oversee and optimize all aspects of our F&B operations • Responsible for ensuring the delivery of exceptional guest experiences, while effectively forecasting, planning, and managing F&B orders, staff, and finances. • To maximize sales and revenue by consistently meeting and exceeding guest expectations, fostering employee engagement, and maintaining a strong focus on quality and efficiency. • Implementing innovative strategies and maintaining high standards, will play a pivotal role in driving the success of our F&B department and enhancing overall guest satisfaction. • Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards • Design exceptional menus, purchase goods and continuously make necessary improvements • Identify guest’s needs and respond proactively to all of their concerns • Lead F&B team by attracting, recruiting, training and appraising talented personnel • Establish targets, KRAs, KPI’s, schedules, policies and procedures. • Provide a two-way communication and nurture an ownership environment with emphasis in motivation and teamwork • Comply with all health and safety regulations • Report on management regarding sales results and productivity Show more Show less

B.Tech EEE qualified professional with experience in Hotel Industry will be responsible for · Supervise and coordinate all maintenance activities related to the hotel's building, systems, and equipment (HVAC, plumbing, electrical, fire safety, elevators, etc.). · Develop and implement preventive maintenance schedules for all mechanical, electrical, and plumbing (MEP) systems. · Ensure compliance with local, state, and central regulations including fire safety, occupational safety, and environmental codes. · Lead, train, and manage a team of maintenance staff, assigning tasks and ensuring timely completion of work. · Monitor heat, lamp and power/ energy usage and initiate energy-saving initiatives. · Collaborate with other departments to ensure guest satisfaction and resolve maintenance-related issues promptly. · Manage budgets for maintenance operations and capital improvement projects. · Liaise with contractors, suppliers, and service providers for repairs, upgrades, and inspections. · Maintain accurate records of maintenance activities, inventories, and equipment warranties. · Respond to emergencies and troubleshoot issues as needed. Show more Show less

Skills: Guest Engagement, Environmental Education, Ecotourism, Interpretive Guiding, Nature Walks, Public Speaking, Team Collaboration, Incident Reporting, Responsibilities of Naturalist include educating and providing information to visitors about the natural environment in Ramoji Film City. Conducts educational programs, lead guided nature walks, and answer questions from the visitors. Also helps with the conservation and preservation of the RFC natural resources. Main responsibility of Naturalist will be to protect, manage, and enhance the natural resources in Ramoji Film City Conducting field inspections, developing programs for RFC visitors, and educating the public about the importance of conservation and environmental sustainability. The ideal candidate will have a strong interest in ecology and environmental science, excellent communication skills, and the ability to work both independently and in a team. Conduct field inspections and monitor wildlife Develop and implement educational programs for the visitors of Ramoji Film City. Educate the visitors/ guests in Ramoji Film city about the importance of conservation and environmental sustainability Collaborate with staff of the hotels/ Ramoji Film City to manage and protect natural resources Conduct environmental research and prepare scientific reports Assist in the maintenance of Ramoji Film City facilities Coordinate volunteer activities and community outreach programs Assist in the development of policies and procedures at Ramoji Film City Qualifications Bachelors degree in environmental science, ecology, biology, forestry, or related field Proven experience as a Naturalist or similar role Strong understanding of ecology and environmental science Excellent communication and presentation skills Ability to work outdoors and perform physically demanding tasks Strong organizational and multitasking abilities. Show more Show less

Skills: Pastry Arts, Chocolate Work, Food Safety, Recipe Innovation, Cake Decoration, Gluten-Free Baking, Dessert Plating, Baking Techniques, Ensure the quality of food items served in all food outlets at the highest standard possible appropriately SOPs for all dishes are implemented with the aid of a Chef de Partie. Hygiene Cleaning Schedule. Ensure that all records for the Criterion board are maintained. Assist in training within the department and to attend training sessions when requested in line with hotel requirements Training of down level staff setting up a detailed training program with the Chef de Partie/ Junior Sous Chef / Sous Chef Be responsible for stocks and control of wastage, in according to company standards. Assist in maintaining and improving upon budgeted food cost Always provide a courteous and professional service and ensure that any guest complaints are promptly rectified and communicated to the Executive Chef/ Sous Chef. Assist the head chef in the fulfilment of duties in order to ensure the smooth running of the kitchen. Always maintain a high standard of personal appearance and hygiene. Maintain good working relationships with colleagues and all other departments. Be aware of the action to be taken in the event of fire. Carry out cleaning within your own department ensuring that hygiene and safety standards are maintained. Create and maintain an effective working relationship with colleagues and Managers. Be responsible for the ordering of all fresh produce and dry goods for kitchen use. Comply with all company procedures regarding Fire, Health & Safety, Food Hygiene and Security. Strong communication skills - written and verbal and the ability to remain calm under pressure Ability to be visible in the operation, provide recognition, promote positive public relations, and handle concerns, or special requests for guests. Knowledge of the complete front office operation is essential Show more Show less

Skills: Front Office Operations, Process Improvement, VVIP guest, Guest complaint handling, IDS, MIS report, Front Office Staff Training, Directs and coordinates the activities of the front desk, reservations, guest services. Ensure that the front office personnel are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees. Monitor all V.I.P 's special guests and requests. Review daily front office work and activity reports generated by Night Audit. Check the Front office log book and Guest feedback forms on a daily basis. Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs. Supervises all front office personnel and ensures proper completion of all front office duties. Training, crosstraining, and retrains all front office personnel. Maintains master key control; Verifies that accurate room status information is maintained and properly communicated. Resolves guest problems quickly, efficiently, and courteously. Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel. Reviews and completes credit limit report. Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily i.e. flash report, allowance etc. Monitor high balance guest and take appropriate action. Show more Show less

Skills: Guest Relations, Hospitality Management, Complaint Resolution, Operational Excellence, Cross-Functional Collaboration, Reservation Management, Upselling Techniques, Crisis Management, Manages the Guest Relations function and partners with GM, Leadership team and managers to address, respond and resolve all guest issues while guests are still in-house. Supports operations of hotel by managing director and guest relations, and analyses key metrics to help improve overall guest satisfaction. Assists the GM & Vice President - Operations in resolving and responding to guest issues received through correspondence or submitted through Owner Services, the Guest Satisfaction Survey. Follows-up with guests who expressed a concern/issue to ensure complete satisfaction; composes response letters and tracks in the appropriate system(s). Performs daily hotel inspections to include a combination of common areas, amenities, outlets, and guest units. Documents the condition of these areas and shares with appropriate leadership. Coordinates Manager on Duty efforts for the entire week ensuring the hotel has proper coverage on all shifts throughout the week. Monitors daily guest feedback results and identifies trends in customer experiences as evidenced within internal and external survey data, guest correspondence, and direct customer interaction. Communicates trends in data to hotel leaders. Develops and maintains action plans for addressing trends in guest/customer relations issues and assists in monitoring the progress of various departments. Actively participates in hotel initiatives to reduce guest problems and drives improved problem resolution. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Engages all departments in hotel operations to ensure plans and actions are in place and current in order to meet the needs and expectations of Owners and Guests. Improves service by communicating with and assisting associates to understand guest needs, and by providing guidance, feedback, and individual coaching when needed. Acts as the Service Champion for the hotel and seeks out opportunities to enhance the guest experience in all areas of the hotel. Strives to improve service performance in all departments. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Responds to and handles guest problems and complaints. Observes service behaviours of employees and provides feedback to individuals and/or managers. Develops the hotels Pre-arrival call process consistent with the companys expectations Manages the Pre-arrival process on an ongoing basis. Informs and/or updates executives, peers and subordinates on relevant guest relations information in a timely manner. CANDIDATE PROFILE Education and Experience: Minimum 2-year Hotel Management Diploma / Graduation from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration with year experience in the guest services, front desk, or related professional area. Show more Show less

Skills: Supplier Relationship Management, Procurement Software Tools (e.g., SAP Ariba, Oracle Procurement Cloud), Data Analysis and Reporting, Negotiation Techniques, Contract Management, Cost Reduction Strategies, Market Trend Analysis, Microsoft Excel, To assist the Purchase Manager and coordinate with Operational Departments in the monitoring of requirements, reporting and controlling of Cost of Sales in the hotels, including audit and control, financial analysis and reporting, budgeting, forecasting etc. Implement purchasing policies, systems and procedures in accordance with Company standards. Monitor vendors for quality, service and price through standard purchasing specifications. Obtain competitive quotations for hotel requirements and ensure that the best product is sourced and purchased. Calls for quotations for any items costing more than a certain amount (As per company policy) and inquire into prices from various suppliers. Show more Show less

Skills: Point of Sale (POS) Systems, Food Safety Regulations, Team Leadership, Cost Control Strategies, Food And Beverage Operations, Banquet Operations, Restaurants Operations, Inventory Management, A 3 year Hotel Management Degree / 3 year Diploma Qualified hotel management professional with experience in renowned star hotels; Oversee and optimize all aspects of our F&B operations Responsible for ensuring the delivery of exceptional guest experiences, while effectively forecasting, planning, and managing F&B orders, staff, and finances. To maximize sales and revenue by consistently meeting and exceeding guest expectations, fostering employee engagement, and maintaining a strong focus on quality and efficiency. Implementing innovative strategies and maintaining high standards, will play a pivotal role in driving the success of our F&B department and enhancing overall guest satisfaction. Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards Design exceptional menus, purchase goods and continuously make necessary improvements Identify guests needs and respond proactively to all of their concerns Lead F&B team by attracting, recruiting, training and appraising talented personnel Establish targets, KRAs, KPIs, schedules, policies and procedures. Provide a two-way communication and nurture an ownership environment with emphasis in motivation and teamwork Comply with all health and safety regulations Report on management regarding sales results and productivity Show more Show less

Skills: Front Desk Operations, Communication Skills, Guest Relations, Point of Sale (POS) Systems, Upselling, Telephone Etiquette, Night Auditing, Complaint Resolution, Register guests and assigns rooms. Accommodates special requests whenever possible. Assists in pre-registration and blocking of rooms for reservations. Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures. Understands room status and room status tracking. Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms. Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures. Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange, Follows procedures for issuing and closing safe deposit lockers used by guests. Show more Show less

Skills: Front Desk Operations, Reservation Management, Upselling, Point of Sale Systems, Complaint Resolution, Guest Relations, Time Management, Problem Solving, Reporting to the Duty Manager/ Front Office Manager in day to day Front Office Operations. Create a welcoming, professional environment for the guests. Greeting and welcoming guests and visitors courteously and professionally. Handle the front desk and maintain guest records. Guest / Group check in and Check out process, monitoring the team performance. Support the Reception team members. Manage administrative chores and multiple tasks. Managing the reception area and ensuring the back office is neat and tidy. Answering phone calls and directing them to the appropriate staff member/department. Handling incoming and outgoing mail and packages. Taking care of general everyday tasks like scheduling appointments, organising files and maintaining office supplies. Show more Show less

Skills: Supplier Relationship Management, Procurement Software Tools (e.g., SAP Ariba, Oracle Procurement Cloud), Data Analysis and Reporting, Negotiation Techniques, Contract Management, Cost Reduction Strategies, Market Trend Analysis, Microsoft Excel, To assist the Purchase Manager and coordinate with Operational Departments in the monitoring of requirements, reporting and controlling of Cost of Sales in the hotels, including audit and control, financial analysis and reporting, budgeting, forecasting etc. Implement purchasing policies, systems and procedures in accordance with Company standards. Monitor vendors for quality, service and price through standard purchasing specifications. Obtain competitive quotations for hotel requirements and ensure that the best product is sourced and purchased. Calls for quotations for any items costing more than a certain amount (As per company policy) and inquire into prices from various suppliers.

Skills: Point of Sale (POS) Systems, Food Safety Regulations, Team Leadership, Cost Control Strategies, Food And Beverage Operations, Banquet Operations, Restaurants Operations, Inventory Management, A 3 year Hotel Management Degree / 3 year Diploma Qualified hotel management professional with experience in renowned star hotels; Oversee and optimize all aspects of our F&B operations Responsible for ensuring the delivery of exceptional guest experiences, while effectively forecasting, planning, and managing F&B orders, staff, and finances. To maximize sales and revenue by consistently meeting and exceeding guest expectations, fostering employee engagement, and maintaining a strong focus on quality and efficiency. Implementing innovative strategies and maintaining high standards, will play a pivotal role in driving the success of our F&B department and enhancing overall guest satisfaction. Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards Design exceptional menus, purchase goods and continuously make necessary improvements Identify guests needs and respond proactively to all of their concerns Lead F&B team by attracting, recruiting, training and appraising talented personnel Establish targets, KRAs, KPIs, schedules, policies and procedures. Provide a two-way communication and nurture an ownership environment with emphasis in motivation and teamwork Comply with all health and safety regulations Report on management regarding sales results and productivity

Skills: Front Desk Operations, Communication Skills, Guest Relations, Point of Sale (POS) Systems, Upselling, Telephone Etiquette, Night Auditing, Complaint Resolution, Register guests and assigns rooms. Accommodates special requests whenever possible. Assists in pre-registration and blocking of rooms for reservations. Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures. Understands room status and room status tracking. Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms. Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures. Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange, Follows procedures for issuing and closing safe deposit lockers used by guests.

Skills: Front Desk Operations, Reservation Management, Upselling, Point of Sale Systems, Complaint Resolution, Guest Relations, Time Management, Problem Solving, Reporting to the Duty Manager/ Front Office Manager in day to day Front Office Operations. Create a welcoming, professional environment for the guests. Greeting and welcoming guests and visitors courteously and professionally. Handle the front desk and maintain guest records. Guest / Group check in and Check out process, monitoring the team performance. Support the Reception team members. Manage administrative chores and multiple tasks. Managing the reception area and ensuring the back office is neat and tidy. Answering phone calls and directing them to the appropriate staff member/department. Handling incoming and outgoing mail and packages. Taking care of general everyday tasks like scheduling appointments, organising files and maintaining office supplies.

Skills: Front Office Operations, Housekeeping Management, Guest Relations, Revenue Management, SOP Implementation, Vendor Management, Forecasting, Service Excellence, A female candidate with 3 year Bachelor's degree / 3 year Diploma in Hospitality Management is preferred RDM will be responsible for overseeing the front office and housekeeping departments, ensuring exceptional guest experiences, and maximizing operational efficiency and profitability. Lead and manage the front office and housekeeping teams, setting performance standards and fostering a culture of excellence Develop and implement strategies to enhance guest satisfaction and loyalty Oversee room inventory management and pricing strategies to maximize revenue Monitor and analyze key performance indicators, making data-driven decisions to improve operations Ensure compliance with all company policies, local regulations, and industry standards Collaborate with other department heads to maintain seamless hotel operations Handle guest complaints and resolve issues promptly and professionally Develop and manage departmental budgets, controlling costs while maintaining service quality Implement and maintain quality control systems for all room division operations Stay updated on industry trends and implement innovative practices to improve guest experiences Proficiency in hotel management systems and revenue management techniques Experience with implementing and maintaining quality control systems Strong financial acumen with experience in budgeting and cost control Excellent problem-solving skills and ability to make quick, effective decisions Demonstrated ability to deliver exceptional customer service and handle guest relations In-depth knowledge of hospitality industry standards and best practices Flexibility to work varying shifts, including weekends and holidays, as required Pre-requisites To Apply Minimum 10 years of experience in hotel management, with a focus on front office and housekeeping operations Proven Track record of leadership and team management in a hospitality setting

A candidate with 3 year Bachelor's degree / 3 year Diploma in Hospitality Management is preferred RDM will be responsible for overseeing the front office and housekeeping departments, ensuring exceptional guest experiences, and maximizing operational efficiency and profitability. Lead and manage the front office and housekeeping teams, setting performance standards and fostering a culture of excellence Develop and implement strategies to enhance guest satisfaction and loyalty Oversee room inventory management and pricing strategies to maximize revenue Monitor and analyze key performance indicators, making data-driven decisions to improve operations Ensure compliance with all company policies, local regulations, and industry standards Collaborate with other department heads to maintain seamless hotel operations Handle guest complaints and resolve issues promptly and professionally Develop and manage departmental budgets, controlling costs while maintaining service quality Implement and maintain quality control systems for all room division operations Stay updated on industry trends and implement innovative practices to improve guest experiences Proficiency in hotel management systems and revenue management techniques Experience with implementing and maintaining quality control systems Strong financial acumen with experience in budgeting and cost control Excellent problem-solving skills and ability to make quick, effective decisions Demonstrated ability to deliver exceptional customer service and handle guest relations In-depth knowledge of hospitality industry standards and best practices Flexibility to work varying shifts, including weekends and holidays, as required Pre-requisites to apply: Minimum 10 years of experience in hotel management, with a focus on front office and housekeeping operations Proven Track record of leadership and team management in a hospitality setting

Position Title: Manager Store / Deputy Manager Reports to : General Manager · To assist in the preparation of the Annual Operation Budget. · To establish and monitor cost and expense control systems and procedures. · responsible to train the team members to project professionalism · Ensures that policies and procedures in regards to staff appearance, hygiene and sanitation, equipment, tools are enforced. · Ensure that scheduled pest control is conducted in all areas of stores as per SOP. · Ensure that corporate, divisional and departmental policies and procedures are adhered to at all levels. · Liaise closely with other Departments and emphasizes on excellent inter-departmental relations considering other departmental procedures and policies. · Delegate authority and responsibilities to next level without relinquishing ultimate responsibility for the operation. · Update his team members about their performance and status of development by conducting quarterly appraisals. · Ensure that FSSAI norms are strictly followed · Ensure that all team members are treated with respect and dignity · Prepares M.I.S Report every month. · Oversee the day to day operation of the Stores as per SOP. · Ensure that periodic inventory is conducted as per SOP. · Ensure that every day opening and closing reports are generated. · Ensure that Organization Policy should be following in discarding any store items. · Conduct departmental meetings. · Maintain and update all the registers and records as per the Standards and Policy of the Organization. · Ensure that there is no pilferage. · Ensure that periodic pest control should be done as per the Policy.