Front Office Manager

Skills: Front Office Operations, Process Improvement, VVIP guest, Guest complaint handling, IDS, MIS report, Front Office Staff Training, Directs and coordinates the activities of the front desk, reservations, guest services. Ensure that the front office personnel are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees. Monitor all V.I.P 's special guests and requests. Review daily front office work and activity reports generated by Night Audit. Check the Front office log book and Guest feedback forms on a daily basis. Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs. Supervises all front office personnel and ensures proper completion of all front office duties. Training, crosstraining, and retrains all front office personnel. Maintains master key control; Verifies that accurate room status information is maintained and properly communicated. Resolves guest problems quickly, efficiently, and courteously. Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel. Reviews and completes credit limit report. Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily i.e. flash report, allowance etc. Monitor high balance guest and take appropriate action. Show more Show less