Front Office Executive

Job Description

Skills: Front Desk Operations, Reservation Management, Upselling, Point of Sale Systems, Complaint Resolution, Guest Relations, Time Management, Problem Solving, Reporting to the Duty Manager/ Front Office Manager in day to day Front Office Operations. Create a welcoming, professional environment for the guests. Greeting and welcoming guests and visitors courteously and professionally. Handle the front desk and maintain guest records. Guest / Group check in and Check out process, monitoring the team performance. Support the Reception team members. Manage administrative chores and multiple tasks. Managing the reception area and ensuring the back office is neat and tidy. Answering phone calls and directing them to the appropriate staff member/department. Handling incoming and outgoing mail and packages. Taking care of general everyday tasks like scheduling appointments, organising files and maintaining office supplies. Show more Show less