Room Division Manager

• A candidate with 3 year Bachelor's degree / 3 year Diploma in Hospitality Management is preferred
• RDM will be responsible for overseeing the front office and housekeeping departments, ensuring exceptional guest experiences, and maximizing operational efficiency and profitability.
• Lead and manage the front office and housekeeping teams, setting performance standards and fostering a culture of excellence
• Develop and implement strategies to enhance guest satisfaction and loyalty
• Oversee room inventory management and pricing strategies to maximize revenue
• Monitor and analyze key performance indicators, making data-driven decisions to improve operations
• Ensure compliance with all company policies, local regulations, and industry standards
• Collaborate with other department heads to maintain seamless hotel operations
• Handle guest complaints and resolve issues promptly and professionally
• Develop and manage departmental budgets, controlling costs while maintaining service quality
• Implement and maintain quality control systems for all room division operations
• Stay updated on industry trends and implement innovative practices to improve guest experiences
• Proficiency in hotel management systems and revenue management techniques
• Experience with implementing and maintaining quality control systems
• Strong financial acumen with experience in budgeting and cost control
• Excellent problem-solving skills and ability to make quick, effective decisions
• Demonstrated ability to deliver exceptional customer service and handle guest relations
• In-depth knowledge of hospitality industry standards and best practices
• Flexibility to work varying shifts, including weekends and holidays, as required

Pre-requisites to apply:

• Minimum 10 years of experience in hotel management, with a focus on front office and housekeeping operations
• Proven Track record of leadership and team management in a hospitality setting