Room Division Manager

Job Summary:

The Room Division Manager oversees all operations within the Front Office, Housekeeping, Reservations, and occasionally Guest Services departments. The role ensures guests have a seamless and satisfying experience—from check-in to check-out—by maintaining the highest standards of cleanliness, comfort, and service. This manager acts as a key liaison between staff and management to ensure operational efficiency and guest satisfaction.

Key Responsibilities:1. Operations Management

• Supervise daily operations of Front Office, Housekeeping, Concierge, and Guest Services departments.
• Ensure rooms are ready for guest occupancy with high cleanliness and maintenance standards.
• Monitor and manage room inventory, occupancy, and revenue targets.
• Coordinate with Maintenance and Food & Beverage departments to ensure smooth guest experiences.
• Handle VIP guests, special requests, and complaints efficiently.

2. Guest Relations

• Maintain high standards of guest satisfaction and address issues promptly.
• Monitor guest feedback through reviews and surveys; implement improvements.
• Ensure staff provide courteous, efficient, and personalized service.
• Oversee guest loyalty programs and up-selling initiatives.

3. Team Leadership

• Lead and motivate Front Office and Housekeeping teams.
• Conduct regular training, performance appraisals, and departmental meetings.
• Create work schedules and manage staffing levels to match occupancy forecasts.
• Foster teamwork and professional development among employees.

4. Financial Management

• Prepare and manage departmental budgets for Rooms Division.
• Control expenses, reduce waste, and optimize profitability.
• Analyze room revenue reports and contribute to yield and rate management strategies.
• Ensure accurate billing, cash handling, and credit procedures.

5. Administration & Compliance

• Maintain operational policies and standard operating procedures (SOPs).
• Ensure compliance with hotel brand standards and safety regulations.
• Liaise with auditors, inspectors, and corporate offices when necessary.
• Prepare regular performance and occupancy reports for management review.

Qualifications & Experience:

• Bachelor’s degree in Hotel Management, Hospitality, or related field (MBA in Hospitality preferred).
• 5+ years of experience in Front Office or Housekeeping management, with at least 2 years in a supervisory or managerial role.
• Strong knowledge of PMS (Property Management Systems) such as Opera, IDS, or eZee Absolute.
• Excellent leadership, communication, and interpersonal skills.
• Ability to multitask and manage high-pressure situations.

Job Type: Full-time

Pay: ₹540,000.00 - ₹660,000.00 per year

Benefits:

• Food provided

Work Location: In person