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Outbound Sales Call Center Agent - Associate - Travel (Flights)

Outbound Sales Call Center Agent - Associate - Travel (Flights)

2 - 7 years

|

1 - 3 Lacs

noida bengaluru

Posted:1 week ago| Platform:

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Skills Required

call center insurance vendor management mobile payments outbound calls customer service ai upsell financial services sales artificial intelligence operations ticketing galileo recruitment amadeus gds airline revenue management

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the role:

We are looking for a Sales Call Center Agent to handle customer calls related to domestic and international flight bookings.
The role involves offering flight options, closing sales, managing ticketing requests, and delivering high-quality customer service.

Key Responsibilities:

Handle inbound/outbound calls for flight inquiries and bookings.
Provide fare quotes, schedules, and best travel options.
Process reservations, changes, and cancellations using GDS (Amadeus/Galileo).
Upsell seats, baggage, meals, insurance, and other travel add-ons.
Meet sales and conversion targets.
Ensure accurate PNR creation and follow airline policies.

Requirement:

1-2 years of experience in travel sales or call center operations.
Knowledge of GDS systems preferred.
Strong communication and sales skills.
Customer-focused, detail-oriented, and able to work in a fast-paced environment.

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