Job ID: R44712 Principal GFA Primary Location: Chennai, Tamil Nadu India Secondary Location(s) : Bengaluru, Karnataka India Join our Air Freight Team and take the lead in driving operational excellence, mentoring teams and delivering top-tier customer service in international freight forwarding. DUTIES AND RESPONSIBILITIES The duties and responsibilities of this position consist of, but are not limited to, the following: Maintain Operational Excellence: Maintain Operational Excellence for themselves and coach the team around Operational standards Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally Execute/Coordinate shipments and mentor others on how to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc. Ensure a high-level of data integrity within the shipments for all team customers: acknowledgement of shipment details, INCOterms, routing, dates, documents, etc. Regularly drive high level of operational integrity and compliance by assisting in audits and daily invoice overhead Act as a team lead supporting the team supervisor Serve as the team's first level of problem escalation and resolution, ensuring prompt response and follow through on issues until resolution and customer satisfaction Coach and train others on pricing strategies Facilitate Relationships: Provide and maintain a high level of customer service with Customers, CHR offices, Agents, and Outside Service Providers Develop & coach team members and assist with new employee onboarding Participate in new business implementation meetings as a subject matter expert and/or ensure SOPs are updated when needed Promote a positive working relationship for all team members Act as a key customer contact and subject matter expert Lead by example when it comes to customer outreach, retention, and expansion Act as a resource and expert to the department, branch, and network on customer requirements & process initiatives Work effectively in a team environment and collaborate cross-functionally, building relationships with account management by proposing process improvement and/or consultative leads Monitor customer shipments trends and its impact to our processes and operation Other Activities: Support and/or Create new team efficiencies and processes Participate in customer visits, assist in evaluating the account Ensure customer SOPs are maintained and adhered to Make recommendations to improve or implement technology solutions to recognize efficiencies and improve net revenue Provide support to Sales Executives and Account Managers for customer reporting Other duties or responsibilities as assigned according to the team and/or country specific requirements QUALIFICATIONS Required: Graduate from recognized College or University 6-8 years of Global Forwarding industry experience Advanced proficiency in Microsoft Office Suite of programs Preferred: Extensive industry and department knowledge (process & handling, regulations, international shipping, etc.) Excellent communication and customer service skills Proactive, ambitious, hardworking, analytical mindset Positive leadership skills and presence within the team (positive attitude, team player, flexibility) Strong prioritization and multi-tasking skills Ability to directly and decisively resolve problems Refined written and oral communication skills High level of flexibility as priorities and needs change daily in our business Critical-thinking and problem-solving skills to meet customer and business objectives both short-term and long-term Values a diverse and inclusive work environment Disclaimer: This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role. Your Health, Wealth, and Self Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including: Group Mediclaim Policy (GMC) Group Personal Accident (GPA) policy Covid-19 related coverage and reimbursement Employee State Insurance Corporation (ESIC) Group Term Life (GTL) Insurance Plan for employees Employee Stock Purchase Plan (ESPP) Investment Declaration & Flexi Benefit Plan Variable Pay based on position Flexible work arrangements Paid Privilege, Casual and Sick Leaves Paid Maternity & Paternity Leaves Paid Compassionate Leaves Paid Public Holidays Paid time off to vote Reward & Recognition Program Wedding Allowance Special Mobility Assistance Employee Wellness Initiatives Plus a broad range of career development, networking, and team-building opportunities Equal Opportunity Employer C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Job ID: R43380 Supervisor BPO Primary Location: Chennai, Tamil Nadu India C.H. Robinson is seeking a dedicated Team Lead - Quality (Supervisor BPO) to join our team. In this role, you will manage and develop your team, ensuring operational excellence and compliance with processes. You will set yearly KPIs to support strategic objectives and oversee team operations to meet the needs of CHR Offices. As a trusted leader, you will solve complex challenges and drive success through your knowledge, experience, and professionalism. If you have a passion for leadership and customer service, we want to hear from you! Duties And Responsibilities The duties and responsibilities of this position consists of, but are not limited to, the following: Quality Assurance & Audit Methodologies - Expertise in process audits, compliance checks, and service-level agreements (SLA) monitoring. KPI & Performance Monitoring - Track and analyse performance metrics of the teams who have processed the transactions, such as accuracy rates, turnaround times (TAT), and issue resolution. Root Cause Analysis & Corrective Actions - Identify process gaps, assess the risk associated, conduct root cause analysis (RCA), and implement corrective and preventive actions (CAPA). Data Analysis & Reporting - Strong command over Excel, Power BI tools to assess trends and generate quality reports. Leadership & Team Management - Mentor and guide the QA team while collaborating with BPO partners for continuous improvement. Problem-Solving & Decision-Making - Proactive approach to identifying operational inefficiencies and implementing effective solutions. Strong Communication & Negotiation Skills - To liaise between internal stakeholders and third-party vendors ensuring quality benchmarks are met. Attention to Detail - Ensure error-free audits and detailed reporting on quality performance. Identify process gaps and recommend improvements. Contribute to wider decision making including the development of practices, processes, and procedures Ensure optimal level of customer services and collaborate with stakeholders for all requests / requirements Provide and maintain a high level of customer service with CHR offices Work effectively in a team environment and collaborate cross functionally, building relationships with account management by proposing process improvement and / or consultative leads Participate in onboarding and new hire process, selection, induction, and training as per according to the company standards Contributes to wider decision making including the development of practices, processes, and procedures Other duties or responsibilities as assigned according to the team and/or country specific requirements Qualifications Required: Bachelor's degree from an accredited college or university Minimum 8 years relevant trade experience Ability to work a flexible schedule, some evening and/or weekend work may be required for select roles Site Specific: Fluent in English (written and verbal) Preferred: Experience in Logistics Operations & Processes - Fair understanding of supply chain management, Freight forwarding processes Experience in Quality Assurance within the logistics sector or BPO vendor management. Experience in training teams on quality standards & best practices and compliance expectations. Prior experience in a Quality Lead or Supervisory role Hands-on experience in process improvement initiatives Certification in Six Sigma / ISO standards / Power BI, etc. Proactive, ambitious, and hardworking Critical thinking, analytical, and problem-solving skills Strong Leadership skills, including a presence within the team, ability to direct work, training and coaching skills, and ability to make timely decisions Previous experience with process improvement and maximizing efficiency and customer satisfaction Values a diverse and inclusive work environment Your Health, Wealth, and Self Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including: Group Mediclaim Policy (GMC) Group Personal Accident (GPA) policy Covid-19 related coverage and reimbursement Employee State Insurance Corporation (ESIC) Group Term Life (GTL) Insurance Plan for employees Employee Stock Purchase Plan (ESPP) Investment Declaration & Flexi Benefit Plan Variable Pay based on position Flexible work arrangements Paid Privilege, Casual and Sick Leaves Paid Maternity & Paternity Leaves Paid Compassionate Leaves Paid Public Holidays Paid time off to vote Reward & Recognition Program Wedding Allowance Special Mobility Assistance Employee Wellness Initiatives Plus a broad range of career development, networking, and team-building opportunities Equal Opportunity Employer C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected. Show more Show less
Job ID: R43377 Senior BPO Coordinator Primary Location: Chennai, Tamil Nadu India C.H. Robinson is seeking a highly skilled Senior BPO Coordinator to join our team. In this role, you will perform advanced operational tasks to support Global Forwarding BPO, ensuring data integrity, quality, and process efficiency. You will manage workflows, delegate tasks, and may work with specific customers or within a centralized operations center. This position requires a keen eye for detail and excellent organizational skills. If you excel in high-level operations and thrive in a dynamic environment, we want to hear from you. Position Summary The Senior BPO Coordinator (QA) Coordinator has ownership of the quality assurance responsibilities and activities for all assigned GSSI operational lines of service (C.H. Robinson and 3rd Party). The QA Coordinator works closely with the QA Team Lead to ensure that processes are delivered at or better than agreed service levels for reliability (timeliness & accuracy). Principal Accountabilities Serve as first line of support for both Associate and BPO Coordinators Understand process workflows, process maps and preferences and apply this knowledge to create efficient, cost-effective solutions in the process Build good relationship with CHR & 3rd Party offices by responding timely and following up on issue resolution Contributing process standardization and optimization ideas to team management to improve the process efficiency Identify & support efficiency improvements. Coach and support Juniors in process complexities to help improve productivity Manage execution of assigned QA activities, including SOW, SLA, & SOP documentation, quality assurance and testing. Recommend corrective action and preventive action on all process in agile approach Adapt testing policies, procedures and standards across all process. Adapt the testing strategy to the project's expansion. Assess risks early in the process pipeline and deliver reports and recommendations on how to fix the situation to the process. Maintain confidentiality around sensitive documentation Prepare ad-hoc reports on processes when required, in addition preparing Monthly Volume reports. Create Quality Assurance Templates for audits. Serve as key account contact Identifying and eliminating inefficiencies in audit procedures for the process Use data driven insights basis reports and measuring the effectiveness of quality control processes Qualifications Required Certification on ISO 9001:2015 Certification on Six Sigma Proficient in English Minimum 6 years of experience within the Freight forwarding/shared services/BPO industry. Excellent negotiation, interpersonal, and conflict resolution skills Technical, cautious, and methodical Thinker Effective learner Attention to detail & Quick learner Good knowledge in MS Office (Especially in MS Excel) Good logical Skills & time management skills Your Health, Wealth, and Self Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including: Group Mediclaim Policy (GMC) Group Personal Accident (GPA) policy Covid-19 related coverage and reimbursement Employee State Insurance Corporation (ESIC) Group Term Life (GTL) Insurance Plan for employees Employee Stock Purchase Plan (ESPP) Investment Declaration & Flexi Benefit Plan Variable Pay based on position Flexible work arrangements Paid Privilege, Casual and Sick Leaves Paid Maternity & Paternity Leaves Paid Compassionate Leaves Paid Public Holidays Paid time off to vote Reward & Recognition Program Wedding Allowance Special Mobility Assistance Employee Wellness Initiatives Plus a broad range of career development, networking, and team-building opportunities Equal Opportunity Employer C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected. Show more Show less
Job ID: R44247 Supervisor CMT (Service Contracts / Pricing) Primary Location: Chennai, Tamil Nadu India We at C.H. Robinson are seeking a Supervisor CMT to join our team. In this role you will be responsible for managing CMT team, overseeing the execution, accuracy, and continuous improvement of contracts and related systems within C.H. Robinson. The ideal candidate will serve as an escalation point for contract-related issues, ensure adherence to compliance and audit KPIs, and drive efficiencies through tool development and process optimization. In addition to technical expertise, the role requires strong leadership capabilities, including overseeing team performance, managing talent development, and supporting compensation programs. A successful candidate will demonstrate strong decision-making, collaboration, and communication skills, and thrive in a fast-paced, cross-functional environment. Duties And Responsibilities The duties and responsibilities of this position consists of, but are not limited to, the following: Collaborate with CMT teams to continuously improve processes, build tools, and share best practices for carrier contract management Serve as an escalation point for exceptions Execute various contracts and agreements between C.H. Robinson and our carriers Adhere to a high level of contract management excellence with respect to validity, accuracy, and audit KPI's Escalation point regarding contract related issue resolution both internally and externally Drive the maintenance of base rates, surcharges and amendments in the OBM Drive the maintenance of up-to-date contracts in internal system Identify areas for improvement related to C.H. Robinson's contract processes and workflows Drive the development, maintenance and processes related to contracts submission, documentation, review, and retention i.e. all forms, templates, terms Determine reporting and additional analysis to support initiatives and measurement of (TAT, SLA, QA & FTE Utilization) Document, and maintain project related plans, process flows, and metrics Communicate project progress to team members and leaders Maintain a strong understanding of all C.H. Robinson product offerings and modes Team Leadership: Participate in the recruitment, selection, promotion, and alignment of qualified and diverse talent Support the annual merit and equity programs for assigned team to align compensation with performance results Outline and communicate employee role accountabilities and expectations and prioritize and delegate work. Monitor results and provide regular coaching to ensure productivity, quality, efficiency, and service objectives are achieved Encourage employee feedback through formal and informal channels. Work with next level manager to acknowledge and act on feedback to drive a trusting culture of open two-way communication, inclusivity and continuous improvement Conduct regular check-ins and annual performance management routines. Support the team's personal and professional development; understand individual needs and create opportunities for experiences that support development needs Prioritize and delegate work. Monitor for accuracy, completeness, and efficiency Other duties or responsibilities as assigned according to the team and/or country specific requirements Qualifications Required: Bachelor's degree from an accredited college or university Minimum 4 years pricing and contract management experience Preferred: Previous supervisory / team lead experience Previous ocean modal or ocean pricing experience Demonstrated negotiation, collaboration, and influencing skills Effective and flexible communication and multi-tasking skills, including excellent project and meeting management Proficient in Microsoft Office Suite of programs Ability to build, manage and foster a team-oriented environment Ability to foster a collaborative and adaptive teamwork and communication style Ability to multitask, prioritize, and work efficiently while collaborating on multiple subjects Demonstrated strong decision-making skills, problem solving and conflict resolution skills, and ability to prioritize tasks between daily responsibilities Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization Values a diverse and inclusive work environment Your Health, Wealth, and Self Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including: Group Mediclaim Policy (GMC) Group Personal Accident (GPA) policy Covid-19 related coverage and reimbursement Employee State Insurance Corporation (ESIC) Group Term Life (GTL) Insurance Plan for employees Employee Stock Purchase Plan (ESPP) Investment Declaration & Flexi Benefit Plan Variable Pay based on position Flexible work arrangements Paid Privilege, Casual and Sick Leaves Paid Maternity & Paternity Leaves Paid Compassionate Leaves Paid Public Holidays Paid time off to vote Reward & Recognition Program Wedding Allowance Special Mobility Assistance Employee Wellness Initiatives Plus a broad range of career development, networking, and team-building opportunities Equal Opportunity Employer C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected. Show more Show less
Job ID: R43973 CMT Coordinator (Service Contract / Pricing) Primary Location: Chennai, Tamil Nadu India C.H. Robinson is seeking a CMT Coordinator to join our team. In this role, you will be the primary contact for regional contract management teams, ensuring the accuracy and validity of ocean contracts and rates. You will manage the documentation and maintenance of all CMT carrier processes, acting as the subject matter expert for contract-related issues. This position requires a highly organized professional with a passion for exceptional customer service and the ability to thrive in a dynamic environment. If you are detail-oriented, creative, and forward-thinking, we want to hear from you! Duties And Responsibilities The duties and responsibilities of this position consists of, but are not limited to, the following: Collaborate with CMT Team members to review, and execute various contracts and agreements between C.H. Robinson and our carriers Ability to comprehend rates and surcharges from various ocean carriers with multiple trade lanes Inquire when carrier instructions or details are different from CMT teams' guidance Ensure contracts meet legal, compliance, and regulatory requirements per internal processes and procedures Responsible for updating the AMD's in the OBM while validating discrepancies with the CMT teams Maintain base rates, surcharges and amendments in the OBM Maintain most up-to-date contracts in internal system Document carrier SOP's Identify areas for improvement related to C.H. Robinson's contract processes and workflows Develop, maintain and manage processes related to contracts submission, documentation, review, and retention i.e. all forms, templates, terms Collect and maintain company contracts, approvals, signatures, and related documents Contribute to general team initiatives, including taking on special projects as necessary Other duties or responsibilities as assigned according to the team and/or country specific requirements Qualifications Required: Bachelor's degree from an accredited college or university Minimum 2 years pricing and contract management experience Preferred: Previous ocean modal or ocean pricing experience Demonstrated negotiation, collaboration, and influencing skills Demonstrated verbal and written communication and multi-tasking skills, including excellent project and meeting management Proficient in Microsoft Office Suite of products Ability to multitask, prioritize, and work efficiently while collaborating on multiple subjects Identify and escalate issues when needed Strong ability to build relationships, gain credibility, and partner with others Confidence operating independently in a fast-paced, rapidly changing environment Experience working in a professional, corporate setting, where strong communication skills are necessary Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization Values a diverse and inclusive work environment Your Health, Wealth, and Self Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including: Group Mediclaim Policy (GMC) Group Personal Accident (GPA) policy Covid-19 related coverage and reimbursement Employee State Insurance Corporation (ESIC) Group Term Life (GTL) Insurance Plan for employees Employee Stock Purchase Plan (ESPP) Investment Declaration & Flexi Benefit Plan Variable Pay based on position Flexible work arrangements Paid Privilege, Casual and Sick Leaves Paid Maternity & Paternity Leaves Paid Compassionate Leaves Paid Public Holidays Paid time off to vote Reward & Recognition Program Wedding Allowance Special Mobility Assistance Employee Wellness Initiatives Plus a broad range of career development, networking, and team-building opportunities Equal Opportunity Employer C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected. Show more Show less
Job ID: R44443 Internal Auditor Primary Location: Chennai, Tamil Nadu India At C.H. Robinson, we're looking for an Internal Auditor In this role, you will support the Sarbanes-Oxley (SOX) program by planning and executing SOX control testing and evaluating the effectiveness of internal controls, risk management, and governance practices. If you're eager to learn, enjoy solving complex challenges, and want to be part of a team that values insight and integrity, we'd love to hear from you. At C.H. Robinson, we believe in the power of in-person collaboration to drive innovation and success. In this role, you'll work on-site two days a week, fostering creativity and impactful results, with the flexibility to work remotely for three days. This hybrid model offers the ideal balance of teamwork and autonomy. Duties And Responsibilities The responsibilities of this position include, but are not limited to: Maintain and prepare detailed and accurate Sarbanes-Oxley (SOX) documentation, including narratives, control descriptions, testing results, management responses, and remediation plans Evaluate the design and effectiveness of internal controls, including both business process and IT general controls (ITGC), as well as SOC 1 controls, through walkthroughs and compliance testing Assess adherence to policies and procedures using continuous auditing techniques Participate in audits across operational, technological, financial, and compliance areas with independence and professionalism Prepare accurate datasets using Microsoft SQL and other master data management tools; perform basic data analytics to identify trends and issues Support special projects such as fraud investigations, executive-level initiatives, conflict of interest reviews, and segregation of duties assessments Perform other duties or responsibilities as assigned based on team or regional needs Qualifications Required: Chartered Accountant or Bachelor's degree in Accounting, Finance, or a related field from an accredited institution Minimum 2-3 years of auditing or relevant risk management experience Experience in SOX control testing under US GAAP or other relevant controls testing Effective and flexible communication, business writing, presentation, and facilitation skills Preferred: Public accounting experience Interest in technology risks and IT auditing Certification or interest in pursuing Certified Public Accountant (CPA), Certified Internal Auditor (CIA), Certified Information Systems Auditor (CISA), or related credentials Experience with applications such as Oracle and SQL Server Strong verbal and written communication, business writing, presentation, and facilitation skills Excellent analytical, problem-solving, and decision-making abilities Skilled in managing multiple tasks simultaneously; highly organized and able to work independently Committed to fostering a diverse and inclusive work environment Your Health, Wealth, and Self Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including: Group Mediclaim Policy (GMC) Group Personal Accident (GPA) policy Covid-19 related coverage and reimbursement Employee State Insurance Corporation (ESIC) Group Term Life (GTL) Insurance Plan for employees Employee Stock Purchase Plan (ESPP) Investment Declaration & Flexi Benefit Plan Variable Pay based on position Flexible work arrangements Paid Privilege, Casual and Sick Leaves Paid Maternity & Paternity Leaves Paid Compassionate Leaves Paid Public Holidays Paid time off to vote Reward & Recognition Program Wedding Allowance Special Mobility Assistance Employee Wellness Initiatives Plus a broad range of career development, networking, and team-building opportunities Equal Opportunity Employer C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected. Show more Show less
Job ID: R43377 Senior BPO Coordinator (Quality Assurance) Primary Location: Chennai, Tamil Nadu India C.H. Robinson is seeking a highly skilled Senior BPO Coordinator to join our team. In this role, you will perform advanced operational tasks to support Global Forwarding BPO, ensuring data integrity, quality, and process efficiency. You will manage workflows, delegate tasks, and may work with specific customers or within a centralized operations center. This position requires a keen eye for detail and excellent organizational skills. If you excel in high-level operations and thrive in a dynamic environment, we want to hear from you. Position Summary The Senior BPO Coordinator (QA) Coordinator has ownership of the quality assurance responsibilities and activities for all assigned GSSI operational lines of service (C.H. Robinson and 3rd Party). The QA Coordinator works closely with the QA Team Lead to ensure that processes are delivered at or better than agreed service levels for reliability (timeliness & accuracy). Principal Accountabilities Serve as first line of support for both Associate and BPO Coordinators Understand process workflows, process maps and preferences and apply this knowledge to create efficient, cost-effective solutions in the process Build good relationship with CHR & 3rd Party offices by responding timely and following up on issue resolution Contributing process standardization and optimization ideas to team management to improve the process efficiency Identify & support efficiency improvements. Coach and support Juniors in process complexities to help improve productivity Manage execution of assigned QA activities, including SOW, SLA, & SOP documentation, quality assurance and testing. Recommend corrective action and preventive action on all process in agile approach Adapt testing policies, procedures and standards across all process. Adapt the testing strategy to the project's expansion. Assess risks early in the process pipeline and deliver reports and recommendations on how to fix the situation to the process. Maintain confidentiality around sensitive documentation Prepare ad-hoc reports on processes when required, in addition preparing Monthly Volume reports. Create Quality Assurance Templates for audits. Serve as key account contact Identifying and eliminating inefficiencies in audit procedures for the process Use data driven insights basis reports and measuring the effectiveness of quality control processes Qualifications Required Certification on ISO 9001:2015 Certification on Six Sigma Proficient in English Minimum 6 years of experience within the Freight forwarding/shared services/BPO industry. Excellent negotiation, interpersonal, and conflict resolution skills Technical, cautious, and methodical Thinker Effective learner Attention to detail & Quick learner Good knowledge in MS Office (Especially in MS Excel) Good logical Skills & time management skills Your Health, Wealth, and Self Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including: Group Mediclaim Policy (GMC) Group Personal Accident (GPA) policy Covid-19 related coverage and reimbursement Employee State Insurance Corporation (ESIC) Group Term Life (GTL) Insurance Plan for employees Employee Stock Purchase Plan (ESPP) Investment Declaration & Flexi Benefit Plan Variable Pay based on position Flexible work arrangements Paid Privilege, Casual and Sick Leaves Paid Maternity & Paternity Leaves Paid Compassionate Leaves Paid Public Holidays Paid time off to vote Reward & Recognition Program Wedding Allowance Special Mobility Assistance Employee Wellness Initiatives Plus a broad range of career development, networking, and team-building opportunities Equal Opportunity Employer C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected. Show more Show less
Job ID: R43380 Supervisor BPO (Quality Assurance) Primary Location: Chennai, Tamil Nadu India C.H. Robinson is seeking a dedicated Supervisor BPO (Lead - Quality Assurance) to join our team. In this role, you will manage and develop your team, ensuring operational excellence and compliance with processes. You will set yearly KPIs to support strategic objectives and oversee team operations to meet the needs of CHR Offices. As a trusted leader, you will solve complex challenges and drive success through your knowledge, experience, and professionalism. If you have a passion for leadership and customer service, we want to hear from you! Duties And Responsibilities The duties and responsibilities of this position consists of, but are not limited to, the following: Quality Assurance & Audit Methodologies - Expertise in process audits, compliance checks, and service-level agreements (SLA) monitoring. KPI & Performance Monitoring - Track and analyse performance metrics of the teams who have processed the transactions, such as accuracy rates, turnaround times (TAT), and issue resolution. Root Cause Analysis & Corrective Actions - Identify process gaps, assess the risk associated, conduct root cause analysis (RCA), and implement corrective and preventive actions (CAPA). Data Analysis & Reporting - Strong command over Excel, Power BI tools to assess trends and generate quality reports. Leadership & Team Management - Mentor and guide the QA team while collaborating with BPO partners for continuous improvement. Problem-Solving & Decision-Making - Proactive approach to identifying operational inefficiencies and implementing effective solutions. Strong Communication & Negotiation Skills - To liaise between internal stakeholders and third-party vendors ensuring quality benchmarks are met. Attention to Detail - Ensure error-free audits and detailed reporting on quality performance. Identify process gaps and recommend improvements. Contribute to wider decision making including the development of practices, processes, and procedures Ensure optimal level of customer services and collaborate with stakeholders for all requests / requirements Provide and maintain a high level of customer service with CHR offices Work effectively in a team environment and collaborate cross functionally, building relationships with account management by proposing process improvement and / or consultative leads Participate in onboarding and new hire process, selection, induction, and training as per according to the company standards Contributes to wider decision making including the development of practices, processes, and procedures Other duties or responsibilities as assigned according to the team and/or country specific requirements Qualifications Required: Bachelor's degree from an accredited college or university Minimum 8 years relevant trade experience Ability to work a flexible schedule, some evening and/or weekend work may be required for select roles Site Specific: Fluent in English (written and verbal) Preferred: Experience in Logistics Operations & Processes - Fair understanding of supply chain management, Freight forwarding processes Experience in Quality Assurance within the logistics sector or BPO vendor management. Experience in training teams on quality standards & best practices and compliance expectations. Prior experience in a Quality Lead or Supervisory role Hands-on experience in process improvement initiatives Certification in Six Sigma / ISO standards / Power BI, etc. Proactive, ambitious, and hardworking Critical thinking, analytical, and problem-solving skills Strong Leadership skills, including a presence within the team, ability to direct work, training and coaching skills, and ability to make timely decisions Previous experience with process improvement and maximizing efficiency and customer satisfaction Values a diverse and inclusive work environment Your Health, Wealth, and Self Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including: Group Mediclaim Policy (GMC) Group Personal Accident (GPA) policy Covid-19 related coverage and reimbursement Employee State Insurance Corporation (ESIC) Group Term Life (GTL) Insurance Plan for employees Employee Stock Purchase Plan (ESPP) Investment Declaration & Flexi Benefit Plan Variable Pay based on position Flexible work arrangements Paid Privilege, Casual and Sick Leaves Paid Maternity & Paternity Leaves Paid Compassionate Leaves Paid Public Holidays Paid time off to vote Reward & Recognition Program Wedding Allowance Special Mobility Assistance Employee Wellness Initiatives Plus a broad range of career development, networking, and team-building opportunities Equal Opportunity Employer C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected. Show more Show less
Job ID: R44247 Supervisor CMT (Tender Management / Service Contract) Primary Location: Chennai, Tamil Nadu India We at C.H. Robinson are seeking a Supervisor CMT to join our team. In this role you will be responsible for managing CMT team, overseeing the execution, accuracy, and continuous improvement of contracts and related systems within C.H. Robinson. The ideal candidate will serve as an escalation point for contract-related issues, ensure adherence to compliance and audit KPIs, and drive efficiencies through tool development and process optimization. In addition to technical expertise, the role requires strong leadership capabilities, including overseeing team performance, managing talent development, and supporting compensation programs. A successful candidate will demonstrate strong decision-making, collaboration, and communication skills, and thrive in a fast-paced, cross-functional environment. Duties And Responsibilities The duties and responsibilities of this position consists of, but are not limited to, the following: Collaborate with CMT teams to continuously improve processes, build tools, and share best practices for carrier contract management Serve as an escalation point for exceptions Execute various contracts and agreements between C.H. Robinson and our carriers Adhere to a high level of contract management excellence with respect to validity, accuracy, and audit KPI's Escalation point regarding contract related issue resolution both internally and externally Drive the maintenance of base rates, surcharges and amendments in the OBM Drive the maintenance of up-to-date contracts in internal system Identify areas for improvement related to C.H. Robinson's contract processes and workflows Drive the development, maintenance and processes related to contracts submission, documentation, review, and retention i.e. all forms, templates, terms Determine reporting and additional analysis to support initiatives and measurement of (TAT, SLA, QA & FTE Utilization) Document, and maintain project related plans, process flows, and metrics Communicate project progress to team members and leaders Maintain a strong understanding of all C.H. Robinson product offerings and modes Team Leadership: Participate in the recruitment, selection, promotion, and alignment of qualified and diverse talent Support the annual merit and equity programs for assigned team to align compensation with performance results Outline and communicate employee role accountabilities and expectations and prioritize and delegate work. Monitor results and provide regular coaching to ensure productivity, quality, efficiency, and service objectives are achieved Encourage employee feedback through formal and informal channels. Work with next level manager to acknowledge and act on feedback to drive a trusting culture of open two-way communication, inclusivity and continuous improvement Conduct regular check-ins and annual performance management routines. Support the team's personal and professional development; understand individual needs and create opportunities for experiences that support development needs Prioritize and delegate work. Monitor for accuracy, completeness, and efficiency Other duties or responsibilities as assigned according to the team and/or country specific requirements Qualifications Required: Bachelor's degree from an accredited college or university Minimum 4 years pricing and contract management experience Preferred: Previous supervisory / team lead experience Previous ocean modal or ocean pricing experience Demonstrated negotiation, collaboration, and influencing skills Effective and flexible communication and multi-tasking skills, including excellent project and meeting management Proficient in Microsoft Office Suite of programs Ability to build, manage and foster a team-oriented environment Ability to foster a collaborative and adaptive teamwork and communication style Ability to multitask, prioritize, and work efficiently while collaborating on multiple subjects Demonstrated strong decision-making skills, problem solving and conflict resolution skills, and ability to prioritize tasks between daily responsibilities Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization Values a diverse and inclusive work environment Your Health, Wealth, and Self Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including: Group Mediclaim Policy (GMC) Group Personal Accident (GPA) policy Covid-19 related coverage and reimbursement Employee State Insurance Corporation (ESIC) Group Term Life (GTL) Insurance Plan for employees Employee Stock Purchase Plan (ESPP) Investment Declaration & Flexi Benefit Plan Variable Pay based on position Flexible work arrangements Paid Privilege, Casual and Sick Leaves Paid Maternity & Paternity Leaves Paid Compassionate Leaves Paid Public Holidays Paid time off to vote Reward & Recognition Program Wedding Allowance Special Mobility Assistance Employee Wellness Initiatives Plus a broad range of career development, networking, and team-building opportunities Equal Opportunity Employer C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected. Show more Show less
As a dedicated Supervisor BPO (Lead - Quality Assurance) at C.H. Robinson in Chennai, Tamil Nadu, India, you will be responsible for managing and developing your team to ensure operational excellence and compliance with processes. Your role will involve setting yearly KPIs to support strategic objectives and overseeing team operations to meet the needs of CHR Offices. You will be a trusted leader who solves complex challenges and drives success through your knowledge, experience, and professionalism. If you have a passion for leadership and customer service, we are interested in hearing from you! Your duties and responsibilities will include expertise in quality assurance & audit methodologies, tracking and analyzing performance metrics, identifying process gaps and implementing corrective actions, data analysis & reporting, leadership & team management, proactive problem-solving & decision-making, effective communication & negotiation skills, attention to detail, contributing to wider decision-making, ensuring optimal customer service levels, and collaborating with stakeholders for process improvements. Qualifications: - Required: Bachelor's degree, minimum 8 years of relevant trade experience, ability to work a flexible schedule, fluent in English (written and verbal) - Preferred: Experience in logistics operations & processes, quality assurance within logistics sector or BPO vendor management, training teams on quality standards, prior supervisory experience, hands-on experience in process improvement initiatives, certification in Six Sigma / ISO standards / Power BI, proactive and hardworking attitude, critical thinking & problem-solving skills, strong leadership skills, previous experience in process improvement and maximizing efficiency, values a diverse and inclusive work environment Your total wellbeing is important to us, and we provide benefits to support your financial, family, and personal goals, including group health insurance, personal accident coverage, Covid-19 related benefits, ESIC, life insurance, stock purchase plan, investment declaration, flexible work arrangements, paid leaves, reward & recognition program, wedding allowance, wellness initiatives, and more. C.H. Robinson is an Equal Opportunity Employer committed to providing an inclusive environment where all employees feel welcomed, valued, and respected, free from harassment and discrimination. We value unique experiences and diverse backgrounds, both within our company and in our communities.,
As a Supervisor CMT (Service Contracts / Pricing) at C.H. Robinson in Chennai, Tamil Nadu, India, you will play a crucial role in managing the CMT team and overseeing the execution, accuracy, and continuous improvement of contracts and related systems within our organization. Your responsibilities will include serving as an escalation point for contract-related issues, ensuring compliance and audit KPIs are met, and driving efficiencies through tool development and process optimization. Strong leadership capabilities are essential for this role, as you will be overseeing team performance, managing talent development, and supporting compensation programs. Collaboration with CMT teams to enhance processes, build tools, and share best practices for carrier contract management will be a key aspect of your duties. You will also be responsible for executing various contracts and agreements between C.H. Robinson and carriers, maintaining contract management excellence, and driving the maintenance of base rates, surcharges, and amendments. In terms of team leadership, you will participate in recruitment, selection, promotion, and alignment of qualified talent, as well as support annual merit and equity programs. Additionally, you will outline employee role accountabilities, provide coaching for productivity and quality, and encourage feedback to drive a culture of open communication and continuous improvement. To qualify for this role, you must hold a Bachelor's degree from an accredited college or university and have a minimum of 4 years of pricing and contract management experience. Previous supervisory or team lead experience, ocean modal or ocean pricing experience, and strong negotiation and collaboration skills are preferred. At C.H. Robinson, we are committed to providing a diverse and inclusive work environment where all employees feel welcomed, valued, and respected. We offer top-tier benefits to support your total wellbeing, including health insurance policies, paid leaves, employee wellness initiatives, and various career development opportunities. Join us at C.H. Robinson as a Supervisor CMT and be part of a dynamic team that values your unique experiences and contributions.,
The Automation Solutions Developer position at C.H. Robinson offers an exciting opportunity for an innovative individual to join the team in Chennai, Tamil Nadu, India. As an Automation Solutions Developer, you will play a crucial role in evaluating business processes, anticipating requirements, and creating automated solutions using PowerApps and Power Automate to boost productivity and operational efficiency. Your responsibilities will involve identifying areas for improvement within internal teams and implementing effective solutions. Essential qualifications for this role include experience with databases like Dataverse or SQL Server, while familiarity with AI components/tools and Python integration with the Power Platform is an added advantage. If you possess a passion for innovation and excel at solving complex problems, we are eager to hear from you! Your duties and responsibilities will include designing and developing Power Apps (Canvas & Model-driven apps), managing workflows using Power Automate, creating custom connectors, integrating internal & external APIs, writing Power FX formulas, designing and managing data sources, developing interactive dashboards and reports in Power BI, conducting testing to ensure application stability, optimizing existing Power Platform solutions, gathering business requirements, collaborating with various stakeholders, and providing training and documentation for end users. Qualifications: - Bachelor's degree - Minimum 3 years of professional experience - Development experience with Microsoft Power Platform - Programming experience in Microsoft Power Platform, Python, JavaScript, SQL - Up to 5% travel Preferred qualifications include an advanced technical degree/certification, experience in Supply Chain, Logistics, or Transportation, familiarity with Lean/Agile methodology, proficiency in Microsoft Office Suite, experience with AI/LLM, certification in Microsoft Power Platform, ability to learn new technical languages and tools, strong problem-solving and process improvement skills, excellent communication and listening skills, and a value for a diverse and inclusive work environment. Your total wellbeing is a priority at C.H. Robinson, and we offer a comprehensive benefits package to support your financial, family, and personal goals. Our benefits include Group Mediclaim Policy (GMC), Group Personal Accident (GPA) policy, Covid-19 related coverage and reimbursement, Employee State Insurance Corporation (ESIC), Group Term Life (GTL) Insurance Plan, Employee Stock Purchase Plan (ESPP), Investment Declaration & Flexi Benefit Plan, flexible work arrangements, paid leaves, reward & recognition programs, employee wellness initiatives, and more. C.H. Robinson values equal employment opportunity and is committed to promoting fairness, equity, and diversity in the workplace. As an equal opportunity employer, we may invite you to voluntarily provide self-identification information. Your submission of this information will be kept confidential and separate from your employment application. It may be used for diversity reporting purposes in compliance with applicable local laws.,
As a Business and Data Analyst at C.H. Robinson, you will be responsible for supporting data analysis and insights for key customers in the APAC region. Your primary role will involve creating, maintaining, and distributing insights based on key performance measures. You will play a crucial part in evaluating business processes, identifying areas for improvement, and designing solutions for our key customers. Your responsibilities will include educating internal and external stakeholders on trends, interpreting results, and providing actionable insights to facilitate informed decisions and drive positive change. Additionally, you will engage in interactions with external stakeholders as part of regular business reviews, sales calls, or consultations. You will be expected to adapt applications, reporting, and analysis based on feedback, update and maintain a standard library of reporting for current and future business applications, and collaborate with internal analytical teams to develop predictive solutions. You will also work closely with Reporting resources to build key data sets for operational and exploratory analysis. Qualifications: - Bachelor's Degree / Post Graduate Degree from an accredited college or University - Minimum of 3+ years of experience in a financial or business analyst capacity, preferably in the freight forwarding, logistics, or supply chain sector - Intermediate proficiency in Microsoft Office Suite and Microsoft Power platforms - Experience with data visualization tools such as Power BI, SQL querying, and Snowflake Preferred qualifications include logistics and supply-chain experience, the ability to motivate and encourage change in a dispersed organization, effective communication skills, and the ability to present recommendations and insights in an easy-to-understand manner. You should also be organized, value a diverse work environment, and embrace an entrepreneurial spirit in your work. C.H. Robinson offers a comprehensive benefits package that supports your financial, family, and personal goals, including Group Mediclaim Policy, Covid-19 related coverage, ESIC, Group Term Life Insurance, Employee Stock Purchase Plan, and more. Additionally, we provide flexible work arrangements, paid leaves, rewards and recognition programs, and employee wellness initiatives. At C.H. Robinson, we value equal employment opportunity and are committed to promoting fairness, equity, and diversity in the workplace. We invite you to complete voluntary self-identification, which will be kept confidential and used for diversity reporting purposes in accordance with applicable local law.,
The Strategic Program Manager position at C.H. Robinson in Mumbai, Maharashtra India, requires a dynamic individual to drive organizational transformation through strategic initiatives, effective communication, and educational programs. As a Strategic Program Manager, you will play a crucial role in shaping the company's change strategy, aligning communication and education efforts with business goals, and leading a cross-functional team to implement high-impact initiatives. Your responsibilities will include managing large-scale strategic initiatives, collaborating with leadership to ensure cohesive implementation strategies, optimizing operational efficiency and process improvement, measuring performance based on KPIs, and fostering effective communication and collaboration across departments. Additionally, you will be responsible for developing comprehensive implementation roadmaps, conducting market research and data analysis, creating presentations and reports, and tracking key business metrics to evaluate initiative effectiveness. To qualify for this role, you must have an MBA degree from a Tier 1 business school and 1-2 years of experience in program management, change management, communication strategies, or educational program development. Preferred qualifications include excellent interpersonal and presentation skills, familiarity with project management tools and methodologies, proven experience in strategic program management, analytical and problem-solving skills, and the ability to lead cross-functional teams and motivate change. At C.H. Robinson, we value diversity and inclusivity in the workplace and are committed to promoting fairness, equity, and diversity. We offer top-tier benefits to support your financial, family, and personal goals, including health and wellness programs, insurance coverage, flexible work arrangements, paid leaves, reward and recognition programs, and career development opportunities. If you are a strategic thinker with a passion for leading change and making a significant impact, we encourage you to apply for the Strategic Program Manager position at C.H. Robinson. Join us in driving organizational transformation and shaping the future of our business together.,