Retail Store Manager

Job Description

Key Responsibilities: Sales & Revenue Generation: 1)Develop and implement strategic sales plans to achieve and exceed monthly and annual sales targets. 2)Analyze sales data, market trends, and customer feedback to identify growth opportunities and optimize sales performance. 3)Drive cross-selling and upselling initiatives to maximize average transaction value. 4)Oversee promotional campaigns, seasonal sales, and in-store events to attract and retain customers. Team Leadership & Development: 1)Recruit, train, motivate, and mentor a high-performing sales team, fostering a positive and productive work environment. 2)Conduct regular performance reviews, provide constructive feedback, and identify training needs to enhance team capabilities. 3)Manage staff scheduling, daily briefings, and ensure efficient workflow. 4)Cultivate a customer-centric culture within the team, emphasizing exceptional service. Showroom Operations & Management: 1)Oversee all daily showroom operations, including opening/closing procedures, cash handling, and security protocols. 2)Ensure impeccable visual merchandising standards, product displays, and overall showroom aesthetics, reflecting the brand's identity and current textile trends. 3)Implement effective inventory management systems, including stock ordering, receiving, auditing, and loss prevention. 4)Maintain high standards of cleanliness, organization, and safety within the showroom. Customer Experience & Relationship Management: 1)Ensure a superior customer experience, actively engaging with customers, addressing inquiries, and resolving complaints professionally. 2)Build strong customer relationships and foster loyalty through personalized service and effective after-sales support. 3)Gather customer insights and preferences to inform product selection and service improvements. Financial Management & Reporting: 1)Prepare and manage the showroom budget, controlling expenditures and optimizing profitability. 2)Monitor key performance indicators (KPIs) such as sales per square foot, conversion rates, and average bill value. 3)Generate accurate sales reports, financial statements, and operational analyses for senior management. Compliance & Administration: 1)Ensure full compliance with company policies, procedures, and relevant local regulations (e.g., health and safety, labor laws). 2)Manage all administrative tasks, including documentation, record-keeping, and communication with head office and vendors. 3)Stay updated on industry trends, competitor activities, and local market dynamics to maintain a competitive edge. Show more Show less