Key Responsibilities Inspect and evaluate customer articles (sneakers, footwear, handbags, and luxury accessories) to determine required services and provide accurate estimates Communicate service options clearly to customers and upsell additional restoration or protection services where appropriate Develop technical expertise in luxury brands and restoration techniques to enhance service suggestions Coordinate with the backend workshop team and technicians to ensure accurate processing of customer articles Support the customer support bookings team by providing rough estimates for online queries received by the sales team Maintain consistent communication with customers via chat and phone to explain inspection results and service procedures Ensure high-quality client handling with professionalism and attention to detail Stay informed about the latest trends in luxury brands, restoration methods, and customer care best practices Requirements Demonstrate strong communication skills, both written and verbal, with a professional and customer-friendly approach Possess a keen eye for detail and a methodical approach to inspecting customer articles Understand and explain technical service options and restoration procedures Show willingness to learn and develop knowledge of luxury brands, restoration techniques, and premium materials Bring prior experience in customer-facing roles, particularly in luxury retail, e-commerce, or a service-oriented industry Exhibit proficiency in handling customer interactions over chat and phone Manage multitasking, prioritize effectively, and ensure accuracy under tight timelines Hold 1–3 years of experience in retail, customer service, or technical roles involving luxury goods About Company: Sneakinn by One24 Services LLP is a premium sneaker laundry service. Our core services include cleaning and restoration for hype sneakers, shoes, and handbags. Additionally, we extend our expertise to other footwear and leather accessories, including boots, belts, and jackets. At Sneakinn, we exclusively employ the finest techniques and products to deliver a tailored service for our customers' high-grade collections. Show more Show less

Selected Intern’s Day-to-day Responsibilities Include Inspect and evaluate customer articles (sneakers, footwear, handbags, and luxury accessories) to determine required services and provide accurate estimates. Communicate service options clearly to customers and upsell additional restoration or protection services where appropriate. Develop technical expertise in luxury brands and restoration techniques to enhance service suggestions. Coordinate with the backend workshop team and technicians to ensure accurate processing of customer articles. Support the customer support team by providing rough estimates for online queries received by the sales team. Maintain consistent communication with customers via chat and phone to explain inspection results and service procedures. Ensure high-quality client handling with professionalism and attention to detail. Stay informed about the latest trends in luxury brands, restoration methods, and customer care best practices. About Company: Sneakinn by One24 Services LLP is a premium sneaker laundry service. Our core services include cleaning and restoration for hype sneakers, shoes, and handbags. Additionally, we extend our expertise to other footwear and leather accessories, including boots, belts, and jackets. At Sneakinn, we exclusively employ the finest techniques and products to deliver a tailored service for our customers' high-grade collections. Show more Show less

Company Overview Sneakinn Laundry, founded in 2020, specializes in delivering premium cleaning, protection, and restoration services for sneakers, footwear, handbags, luxury accessories, and garments. Our skilled technicians and cutting-edge facility ensure each item receives the utmost care. With physical stores in New Delhi, Mumbai, and Gurgaon, a centralized workshop in Delhi, and a growing team of 100+ members, Sneakinn is committed to providing seamless customer experiences. Recently featured on Shark Tank India, Sneakinn has gained national recognition for its innovation and commitment to high-quality care. Learn more at www.sneakinn.in and follow us on Instagram at @sneakinn_laundry. Position: Customer Support Executive – Bookings Location: Sultanpur, New Delhi (Landmark - MG Road, Near Chattarpur) Job Type: Full-Time Timings: 10 AM to 7 PM Responsibilities: - Attend to new customer inquiries received via calls, WhatsApp, and other platforms - Understand customer requirements and coordinate with the technical team to prepare accurate cost estimates - Share service details and pricing with potential clients in a clear, professional manner - Convert customer queries into confirmed pickup bookings through effective communication and follow-ups - Maintain detailed records of all interactions, leads, and conversions - Work closely with operations and logistics teams to ensure smooth order initiation - Follow scripts and SOPs while also customizing communication based on client profiles and expectations - Achieve daily/weekly targets for lead conversions and pickup scheduling Requirements: - 2–4 years of experience in customer support or tele-sales roles (voice + chat) - Excellent spoken and written English communication skills - Strong ability to understand customer needs and explain service offerings confidently - Prior experience in handling high-end clientele or lifestyle products/services is a plus - Comfort with using CRMs, communication tools, and shared documents for coordination - Organized, detail-oriented, and target-driven with a customer-first approach - Ability to multitask and manage a fast-paced workflow efficiently Show more Show less

Position: Customer Support Executive (Client Advisor) – Client Experience Location: Sultanpur, New Delhi (Landmark – MG Road, Near Chattarpur) Job Type: Full-Time Timings: 10 AM to 7 PM Company Overview Sneakinn Laundry, founded in 2020, specializes in premium cleaning, protection, and restoration services for sneakers, footwear, handbags, luxury accessories, and garments. With physical stores in New Delhi, Mumbai, and Gurgaon, a centralized workshop in Delhi, and a team of 100+ members, Sneakinn is committed to providing seamless customer experiences. Recently featured on Shark Tank India, Sneakinn has gained national recognition for its innovation and commitment to high-quality care. Learn more at www.sneakinn.in and follow us on Instagram @sneakinn_laundry. Role Summary As a Client Advisor – Client Experience, you will be the primary point of contact for our clients throughout their service journey. This role requires proactive communication, coordination across teams, and a high degree of empathy and professionalism to ensure every client feels valued and well-supported. Key Responsibilities - Act as the single point of contact for clients during the entire order lifecycle - Proactively provide regular updates to clients on the status of their articles - Manage escalations, complaints, and return-related queries with empathy and urgency - Coordinate with internal departments, especially the technical and operations teams, to provide accurate and timely updates - Build strong, long-term relationships with clients through professional and solution-oriented communication - Maintain proper documentation of customer interactions, issues, and resolutions - Ensure client satisfaction through excellent follow-up and service recovery, if required - Contribute to process improvement by sharing client insights with relevant teams Requirements - 3–5 years of experience in customer support or client servicing roles (voice + chat) - Exceptional spoken and written English communication skills - Strong relationship-building abilities and client empathy - Proficiency in handling customer interactions across calls, WhatsApp, and email - Ability to multitask, stay organized, and work collaboratively in a fast-paced environment - Prior experience in luxury services, fashion, hospitality, or lifestyle brands is a plus - Comfortable using CRM tools, ticketing systems, and communication platforms Show more Show less

Position: Assistant Operations Manager Location: Sultanpur, New Delhi (Landmark – MG Road, Near Chattarpur) Job Type: Full-Time Timings: 10 AM to 7 PM Company Overview Sneakinn Laundry, founded in 2020, specializes in premium cleaning, protection, and restoration services for sneakers, footwear, handbags, luxury accessories, and garments. With physical stores in New Delhi, Mumbai, and Gurgaon, a centralized workshop in Delhi, and a team of 100+ members, Sneakinn is committed to providing seamless customer experiences. Recently featured on Shark Tank India, Sneakinn has gained national recognition for its innovation and high-quality care. Learn more at www.sneakinn.in and follow us on Instagram @sneakinn_laundry. Role Summary The Assistant Operations Manager will oversee and drive performance across multiple departments including Customer Support, Admin, Service Fulfillment, Production, Quality Assurance, and Retail Store Operations. Service Fulfillment at Sneakinn covers the complete flow of every customer order from intake to final dispatch, including packing and unpacking, registration, pre- and post-service imaging, article inventory management, logistics coordination, and dispatch. This role demands strong leadership, process orientation, and cross-functional coordination to ensure operational excellence and a high standard of service delivery across all touchpoints. Key Responsibilities • Ensure daily bookings and invoicing/sales targets are consistently achieved • Monitor and review customer query queues daily, ensuring timely responses and resolutions • Manage the customer support roster and allocate resources for peak load periods • Lead discussion, investigation, and resolution of rework, escalations, grievance cases, and poor-quality returns from customers, and implement corrective measures to prevent recurrence • Oversee internal quality reject/failure monitoring and corrective action planning • Ensure productivity and service output targets are met across all operational departments • Conduct weekly production meetings, drive improvements, and maximize workshop productivity • Present a weekly operational dashboard to management covering all departments • Plan and execute regular polishing and training initiatives for all customer-facing teams • Oversee planning and operations of all Sneakinn retail stores, including staffing, store managers, and leading store expansion in new territories • Train and develop store managers to ensure consistent performance and service standards across new and existing stores • Conduct weekly store inventory reviews for timely dispatch and stock accuracy • Hold daily client advisor meetings for follow-ups on pending orders, commitments, express orders, grievances, and backlog resolution • Lead bi-weekly reviews for orders stuck in processing for extended durations • Ensure timely customer communication and updates across all channels• Develop and implement standard operating procedures (SOPs) for all departments and steps • Oversee follow-ups on undelivered articles and conduct weekly audits • Personally handle critical customer escalation calls and cases • Monitor Mumbai logistics performance, route timings, and rider compliance • Review and analyze daily in-out reports of stores; hold store managers accountable for any order deficits and develop structured follow-up systems • Track and review quantitative performance across inspection, registration, quality, customer support, and rework Requirements • 5–7 years of experience in operations, preferably in service-oriented or retail businesses • Strong leadership skills with experience managing cross-functional teams • Excellent problem-solving, escalation management, and decision-making capabilities • Experience in store expansion, launch planning, and store team training is highly desirable • Process-oriented mindset with experience in creating and implementing SOPs • Strong communication and interpersonal skills, with a track record of delivering results in high-pressure environments • Proficiency in using workflow management tools, CRM systems, and reporting dashboards • Ability to travel across stores and operational hubs as required • Experience in luxury services, consumer retail, or logistics management will be an advantage

The Assistant Store Manager position at Sneakinn Laundry involves supporting the Store Manager in managing the daily operations of the store and ensuring a superior customer experience. You will be responsible for greeting and assisting customers, managing inventory, maintaining store cleanliness, and coordinating with the backend operations team. Additionally, you may need to step in for the Store Manager when necessary. This role requires strong communication skills, a customer-centric attitude, and a dedication to service excellence. Your primary responsibilities will include welcoming and assisting customers with drop-offs and pickups, ensuring the store is clean and presentable, managing inventory records, following up with customers for collections and feedback, and addressing basic customer concerns. You will collaborate closely with the Store Manager and backend operations team to ensure efficient service delivery and maintain detailed records of customer interactions. To qualify for this role, you should have at least 2-3 years of experience in retail, customer service, or store operations. Fluency in spoken English, friendly demeanor, and a customer-first approach are essential. You should be comfortable with basic cash transactions, possess strong multitasking abilities, and thrive in a fast-paced environment. Being a dependable team player with a willingness to learn and contribute to the team's success is crucial. If you are energetic, reliable, and looking to grow in the consumer services industry, this full-time Assistant Store Manager position at Sneakinn Laundry in New Delhi could be a great fit for you.,

Position: Retail Store Executive Job Type: Full-Time Openings: 3 Industry: Consumer Services Locations: Defence Colony, New Delhi/New Friends Colony, New Delhi The Retail Store Executive at Sneakinn will be overseeing the daily operations of the store and ensuring a high-quality customer experience. Responsibilities include welcoming and assisting customers, managing drop-offs and pickups, maintaining store hygiene and presentation, handling inventory, and supporting cash transactions. The role also involves closely coordinating with the backend operations team when required. This is a hands-on customer-facing role that demands a strong sense of ownership, communication skills, and a commitment to service excellence. Key Responsibilities Greet and assist customers with drop-offs and pickups at the store. Maintain store aesthetics and cleanliness at all times. Log and manage inventory for incoming and outgoing articles. Handle payment transactions and assist with end-of-day account summaries. Follow up with customers for collections and feedback. Address basic customer grievances or escalate them when required. Work in coordination with the Store Manager and backend operations to ensure timely service delivery. Maintain clear digital and physical records of customer interactions and article status. About Company: Sneakinn Laundry, founded in 2020, specializes in delivering premium cleaning, protection, and restoration services for sneakers, footwear, handbags, luxury accessories, and garments. Our skilled technicians and cutting-edge facility ensure each item receives the utmost care. With physical stores in New Delhi, Mumbai, and Gurgaon, a centralized workshop in Delhi, and a growing team of 100+ members, Sneakinn is committed to providing seamless customer experiences. Recently featured on Shark Tank India, Sneakinn has gained national recognition for its innovation and commitment to high-quality care. Learn more at www.sneakinn.in and follow us on Instagram at @sneakinn_laundry.

Position: Retail Store Executive Job Type: Full-Time Openings: 3 Industry: Consumer Services Locations: Defence Colony, New Delhi/New Friends Colony, New Delhi The Retail Store Executive at Sneakinn will be overseeing the daily operations of the store and ensuring a high-quality customer experience. Responsibilities include welcoming and assisting customers, managing drop-offs and pickups, maintaining store hygiene and presentation, handling inventory, and supporting cash transactions. The role also involves closely coordinating with the backend operations team when required. This is a hands-on customer-facing role that demands a strong sense of ownership, communication skills, and a commitment to service excellence. Key Responsibilities Greet and assist customers with drop-offs and pickups at the store. Maintain store aesthetics and cleanliness at all times. Log and manage inventory for incoming and outgoing articles. Handle payment transactions and assist with end-of-day account summaries. Follow up with customers for collections and feedback. Address basic customer grievances or escalate them when required. Work in coordination with the Store Manager and backend operations to ensure timely service delivery. Maintain clear digital and physical records of customer interactions and article status. About Company: Sneakinn Laundry, founded in 2020, specializes in delivering premium cleaning, protection, and restoration services for sneakers, footwear, handbags, luxury accessories, and garments. Our skilled technicians and cutting-edge facility ensure each item receives the utmost care. With physical stores in New Delhi, Mumbai, and Gurgaon, a centralized workshop in Delhi, and a growing team of 100+ members, Sneakinn is committed to providing seamless customer experiences. Recently featured on Shark Tank India, Sneakinn has gained national recognition for its innovation and commitment to high-quality care. Learn more at www.sneakinn.in and follow us on Instagram at @sneakinn_laundry.

Position: Retail Store Executive Job Type: Full-Time Openings: 3 Industry: Consumer Services Locations: Defence Colony, New Delhi/New Friends Colony, New Delhi The Retail Store Executive at Sneakinn will be overseeing the daily operations of the store and ensuring a high-quality customer experience. Responsibilities include welcoming and assisting customers, managing drop-offs and pickups, maintaining store hygiene and presentation, handling inventory, and supporting cash transactions. The role also involves closely coordinating with the backend operations team when required. This is a hands-on customer-facing role that demands a strong sense of ownership, communication skills, and a commitment to service excellence. Key Responsibilities Greet and assist customers with drop-offs and pickups at the store. Maintain store aesthetics and cleanliness at all times. Log and manage inventory for incoming and outgoing articles. Handle payment transactions and assist with end-of-day account summaries. Follow up with customers for collections and feedback. Address basic customer grievances or escalate them when required. Work in coordination with the Store Manager and backend operations to ensure timely service delivery. Maintain clear digital and physical records of customer interactions and article status. About Company: Sneakinn Laundry, founded in 2020, specializes in delivering premium cleaning, protection, and restoration services for sneakers, footwear, handbags, luxury accessories, and garments. Our skilled technicians and cutting-edge facility ensure each item receives the utmost care. With physical stores in New Delhi, Mumbai, and Gurgaon, a centralized workshop in Delhi, and a growing team of 100+ members, Sneakinn is committed to providing seamless customer experiences. Recently featured on Shark Tank India, Sneakinn has gained national recognition for its innovation and commitment to high-quality care. Learn more at www.sneakinn.in and follow us on Instagram at @sneakinn_laundry.

As a Retail Store Executive at Sneakinn, you will play a crucial role in managing the daily operations of the store located at Defence Colony and New Friends Colony in New Delhi. Your primary responsibility will be to ensure an exceptional customer experience by welcoming and assisting customers, managing drop-offs and pickups, maintaining store cleanliness and aesthetics, handling inventory, and facilitating cash transactions. You will also collaborate closely with the backend operations team when necessary. This hands-on position requires a strong sense of ownership, excellent communication skills, and a dedication to delivering service excellence. You will be expected to greet and assist customers, maintain store hygiene, keep track of inventory, follow up with customers for feedback and collections, address basic customer grievances, and work in coordination with the Store Manager and backend operations team to ensure timely service delivery. Additionally, maintaining clear digital and physical records of customer interactions and article status will be part of your responsibilities. Sneakinn Laundry, established in 2020, is a specialist in providing premium cleaning, protection, and restoration services for sneakers, footwear, handbags, luxury accessories, and garments. With physical stores in New Delhi, Mumbai, and Gurgaon, a centralized workshop in Delhi, and a dedicated team of over 100 members, Sneakinn is dedicated to delivering seamless customer experiences. The company has gained national recognition for its innovation and commitment to high-quality care, including a feature on Shark Tank India. For more information, visit www.sneakinn.in and follow us on Instagram at @sneakinn_laundry.,