Logistics Executive

Company Overview:

Sneakinn Laundry, founded in 2020, specializes in delivering premium cleaning, protection, and restoration services for sneakers, footwear, handbags, luxury accessories, and garments. Our skilled technicians and cutting-edge facility ensure each item receives the utmost care. With physical stores in New Delhi, Mumbai, and Gurgaon, a centralized workshop in Delhi, and a growing team of 100+ members, Sneakinn is committed to providing seamless customer experiences. Recently featured on Shark Tank India, Sneakinn has gained national recognition for its innovation and commitment to high-quality care. Learn more at www.sneakinn.in and follow us on Instagram at @sneakinn_laundry

Position: Logistics Executive – Operations

Opening: 2

Location: Sultanpur, New Delhi

Job type- Full Time

Role Overview: -

We are looking for a detail-oriented and proactive Logistics Executive to manage day-to-day laundry

logistics operations across Delhi and Mumbai. The role demands strong coordination with riders,

stores, and courier partners to ensure timely pickups and deliveries. Prior experience in rider

management and route planning is essential.

Key Responsibilities:

Rider & Route Management (High Priority)

• Manage daily rider schedules and assignments across Delhi & Mumbai.

• Optimize route planning to ensure efficient pickup and delivery cycles.

• Monitor rider performance, ensure attendance, and resolve live rider issues.

• Provide live call support and instructions to riders during operational hours.

• Collect and verify Rider EOD (End of Day) data, including delivery status and exceptions.

• Prepare and maintain Rider Route Lists and delivery maps daily.

Logistics & Dispatch Operations

• Oversee morning dispatch of laundry orders and ensure timely pickups.

• Handle courier dispatches for inter-city orders or external delivery requirements.

• Track and escalate delivery pending orders to avoid service delays.

• Ensure urgent evening deliveries are arranged and fulfilled smoothly.

Communication & Support

• Share invoice broadcasts and ensure payment and order details are updated.

• Use live chat support and store calls to resolve day-to-day issues.

• Handle and close floor queries raised by internal teams.

• Communicate effectively with internal stakeholders and external partners.

Tracking, Reporting & Store Coordination

• Maintain and monitor store open order status for Delhi and Mumbai locations.

• Track rack reconciliation data and manage physical inventory movement.

• Submit EOD reports with detailed logs of done and cancelled deliveries.

• Conduct periodic store visits to ensure compliance and process alignment.

Key Requirements:

• Minimum 2–4 years of experience in logistics operations, preferably in the laundry or hyperlocal

delivery industry.

• Strong experience in rider management and route planning is mandatory.

• Good communication and coordination skills with on-ground teams.

• Proficiency in tools like MS Excel, Google Sheets, and basic dispatch software.

• Ability to multitask in a fast-paced, real-time operations environment.

• Willingness to work flexible hours, including evenings and weekends if required.

Preferred Industry Background:

• Laundry / Dry Cleaning Logistics

• Last-Mile Delivery (e.g., food, grocery, e-commerce)

• Hyperlocal Courier Services