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Position: Customer Support Executive (Client Advisor) – Client Experience Location: Sultanpur, New Delhi (Landmark – MG Road, Near Chattarpur) Job Type: Full-Time Timings: 10 AM to 7 PM Company Overview Sneakinn Laundry, founded in 2020, specializes in premium cleaning, protection, and restoration services for sneakers, footwear, handbags, luxury accessories, and garments. With physical stores in New Delhi, Mumbai, and Gurgaon, a centralized workshop in Delhi, and a team of 100+ members, Sneakinn is committed to providing seamless customer experiences. Recently featured on Shark Tank India, Sneakinn has gained national recognition for its innovation and commitment to high-quality care. Learn more at www.sneakinn.in and follow us on Instagram @sneakinn_laundry. Role Summary As a Client Advisor – Client Experience, you will be the primary point of contact for our clients throughout their service journey. This role requires proactive communication, coordination across teams, and a high degree of empathy and professionalism to ensure every client feels valued and well-supported. Key Responsibilities - Act as the single point of contact for clients during the entire order lifecycle - Proactively provide regular updates to clients on the status of their articles - Manage escalations, complaints, and return-related queries with empathy and urgency - Coordinate with internal departments, especially the technical and operations teams, to provide accurate and timely updates - Build strong, long-term relationships with clients through professional and solution-oriented communication - Maintain proper documentation of customer interactions, issues, and resolutions - Ensure client satisfaction through excellent follow-up and service recovery, if required - Contribute to process improvement by sharing client insights with relevant teams Requirements - 3–5 years of experience in customer support or client servicing roles (voice + chat) - Exceptional spoken and written English communication skills - Strong relationship-building abilities and client empathy - Proficiency in handling customer interactions across calls, WhatsApp, and email - Ability to multitask, stay organized, and work collaboratively in a fast-paced environment - Prior experience in luxury services, fashion, hospitality, or lifestyle brands is a plus - Comfortable using CRM tools, ticketing systems, and communication platforms Show more Show less
