Customer Support Executive- Service Advisory in Delhi

Job Description

Key Responsibilities Inspect and evaluate customer articles (sneakers, footwear, handbags, and luxury accessories) to determine required services and provide accurate estimates Communicate service options clearly to customers and upsell additional restoration or protection services where appropriate Develop technical expertise in luxury brands and restoration techniques to enhance service suggestions Coordinate with the backend workshop team and technicians to ensure accurate processing of customer articles Support the customer support bookings team by providing rough estimates for online queries received by the sales team Maintain consistent communication with customers via chat and phone to explain inspection results and service procedures Ensure high-quality client handling with professionalism and attention to detail Stay informed about the latest trends in luxury brands, restoration methods, and customer care best practices Requirements Demonstrate strong communication skills, both written and verbal, with a professional and customer-friendly approach Possess a keen eye for detail and a methodical approach to inspecting customer articles Understand and explain technical service options and restoration procedures Show willingness to learn and develop knowledge of luxury brands, restoration techniques, and premium materials Bring prior experience in customer-facing roles, particularly in luxury retail, e-commerce, or a service-oriented industry Exhibit proficiency in handling customer interactions over chat and phone Manage multitasking, prioritize effectively, and ensure accuracy under tight timelines Hold 1–3 years of experience in retail, customer service, or technical roles involving luxury goods About Company: Sneakinn by One24 Services LLP is a premium sneaker laundry service. Our core services include cleaning and restoration for hype sneakers, shoes, and handbags. Additionally, we extend our expertise to other footwear and leather accessories, including boots, belts, and jackets. At Sneakinn, we exclusively employ the finest techniques and products to deliver a tailored service for our customers' high-grade collections. Show more Show less