Retail Store Manager

Company Overview:

Sneakinn Laundry, founded in 2020, specializes in delivering premium cleaning, protection, and restoration services for sneakers, footwear, handbags, luxury accessories, and garments. Our skilled technicians and cutting-edge facility ensure each item receives the utmost care. With physical stores in New Delhi, Mumbai, and Gurgaon, a centralized workshop in Delhi, and a growing team of 100+ members, Sneakinn is committed to providing seamless customer experiences. Recently featured on Shark Tank India, Sneakinn has gained national recognition for its innovation and commitment to high-quality care. Learn more at www.sneakinn.in and follow us on Instagram at @sneakinn_laundry.

Position:

Openings

Job Type:

Salary: up to max 35k CTC

Role Overview:



Responsibilities:

-Attend to customers visiting the store for article drop-off and collection, ensuring a friendly and professional interaction.

-Maintain store cleanliness and aesthetics, ensuring it meets Sneakinn’s high standards.

-Manage inventory of stock, ensuring items are properly logged and available as needed.

-Handle daily cash collection and prepare end-of-day financial summaries with accuracy.

-Follow up with customers regarding the collection of completed orders.

-Resolve customer concerns or grievances politely and confidently, ensuring customer satisfaction.

-Stay in close communication with the backend operations team to ensure smooth processing of articles and resolve any logistical issues.

-Maintain up-to-date records of transactions, stock, and customer interactions to ensure transparency and efficiency.

Qualifications:

-Prior experience in retail, customer service, or a related role is preferred.

-Strong verbal communication skills in English, with the ability to engage with customers confidently.

-A polite, hospitable, and solution

-oriented approach to customer service.

-Basic understanding of managing cash transactions and maintaining financial records.

-Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.

-A proactive and positive attitude towards resolving customer issues and ensuring smooth store operations.

Industry: Consumer Services