This role is for one of our clients Industry: Sales Seniority level: Mid-Senior level Min Experience: 2 years Location: Mumbai JobType: full-time We are seeking a performance-focused and people-first Retail Store Leader to oversee our flagship jewelry showroom. This is a hands-on leadership role for someone who thrives in a fast-paced luxury retail setting and is passionate about delivering world-class customer experiences. You’ll be responsible for driving business results, inspiring a high-performing sales team, and ensuring every guest interaction reflects the sophistication and integrity of our brand. Key Responsibilities: Team Leadership & Culture Building Recruit, onboard, and mentor a team of sales associates, ensuring high engagement and skill development. Lead by example with a customer-first mindset and solution-oriented approach. Foster a team culture rooted in accountability, excellence, and continuous improvement. Sales & Business Performance Develop and execute sales strategies to meet revenue targets and KPIs. Implement in-store initiatives to drive foot traffic, upsell opportunities, and conversion rates. Analyze sales data, customer behavior, and market trends to make informed business decisions. Client Relationship Management Build and nurture long-term relationships with high-value clients and frequent shoppers. Encourage clienteling and personalized service to deepen loyalty and brand affinity. Resolve escalated issues with professionalism, empathy, and brand-aligned solutions. Store Operations & Visual Merchandising Ensure the store is consistently merchandised to brand standards and seasonal themes. Oversee stock control, replenishment, and inventory accuracy to prevent shrinkage or overstock. Maintain operational excellence in daily tasks including scheduling, cleanliness, and compliance. Training, Coaching & Staff Development Deliver regular coaching and performance feedback to empower team members. Collaborate with corporate or regional training teams to implement learning modules. Encourage product knowledge mastery and customer engagement best practices. Reporting & Business Insights Prepare weekly and monthly reports on store performance, customer feedback, and team metrics. Track ROI of marketing campaigns or promotional initiatives at the store level. Who You Are: 4–6 years of retail management experience, preferably in fine jewelry, luxury fashion, or high-end lifestyle brands. Proven track record of achieving sales goals and leading a team in a retail environment. Strong leadership skills with the ability to coach and motivate across all experience levels. Deep understanding of retail operations, including POS systems, visual standards, and inventory management. Exceptional communication and client-handling abilities. Comfortable working under pressure in a customer-facing environment with a high standard of service. Preferred Qualifications: Degree or diploma in Retail Management, Business, Luxury Brand Management, or equivalent. Experience with CRM and sales enablement tools. Passion for jewelry, fashion, or the luxury lifestyle segment. Show more Show less