Retail Operations Manager

Company:

Location:

Department:

Reporting To:

Role Overview:

Retail Operations Manager

Key Responsibilities

1. Multi-Store Operations Management

• Oversee daily operations of

  all retail stores

  to ensure smooth functioning.
• Conduct regular

  store visits, audits, and SOP checks

  .
• Ensure each store meets company standards in hygiene, customer experience, and product handling.

2. Sales & Performance KPIs

• Monitor and optimize store KPIs:
• Sales targets & conversion
• Shrinkage & wastage control
• Order fulfillment time
• Customer satisfaction scores
• Review store performance dashboards and take corrective actions.

3. Inventory & Stock Control

• Ensure accurate

  stock inward, stock rotation, and physical vs system inventory match

  .
• Conduct random stock audits and investigate discrepancies.
• Train store teams on

  inventory discipline, wastage recording, and shrinkage control

  .

4. Online Orders & Dispatch Management

• Ensure smooth execution of

  Swiggy, Zomato, Website & App orders

  .
• Reduce delays & cancellations by improving coordination between butchers, CSAs, and riders.
• Ensure packaging quality, accuracy, and timely dispatch.

5. People Management & Training

• Manage and support

  Store Managers, Butchers, CSAs, and Riders

  .
• Drive staff training on:
• Customer service
• Grooming & discipline
• Hygiene standards
• POS systems & inventory tools
• Handle escalations, performance issues, and shift scheduling.

6. Compliance, Hygiene & SOP Execution

• Ensure strict implementation of:
• Meat-handling standards
• Zero-odor and hygiene protocols
• Cleaning checklists
• Store audits (daily/weekly/monthly)
• Ensure stores follow all regulatory and company compliance guidelines.

7. Cash, Systems & Reporting

• Monitor

  cash handling, reconciliation, and deposit compliance

  .
• Ensure accurate billing, POS configuration, and daily closure reports.
• Submit daily/weekly MIS to senior management.

Requirements

• 3–6 years experience

  in

  retail / Q-commerce / meat or FMCG sectors

• (e.g., Zepto, Blinkit, Licious, Instamart, FreshToHome, Reliance Fresh)
• Strong understanding of

  store operations, inventory systems, shrinkage control

• Hands-on experience managing

  blue-collar teams

• Proficient in

  Excel, POS systems, and operational dashboards

• Strong leadership, communication, and on-ground execution skills
• Willingness to travel across stores and handle urgent operational escalations

Compensation & Benefits

• Competitive Salary (CTC based on experience)
• Performance-based incentives
• Travel allowance for store audits
• Growth opportunities within retail leadership