Retail Operations Manager

You will be responsible for overseeing the operations of multiple retail outlets across designated regions. Your role will involve leading, training, and motivating store managers and sales teams to achieve sales and service targets. It will be essential to ensure adherence to brand standards, SOPs, and VM guidelines across all stores. You will analyze store performance metrics and drive actionable insights to improve KPIs. Handling escalations, ensuring customer satisfaction, and resolving operational issues promptly will also be part of your responsibilities. Additionally, you will collaborate with the marketing and merchandising teams for local promotions and seasonal campaigns. Regular audits and area visits to assess operational efficiency and compliance will be conducted by you. Qualifications required for this role include a Graduate/Postgraduate degree in Business, Retail Management, or a related field. You should have 5-8 years of proven experience in apparel/fashion retail, managing multiple stores. Comfort with travel for store visits and audits is a must. Proficiency in retail analytics and Microsoft Office is also necessary for this position.,