I nterview Briefing – Store Manager Role Company: Country Chicken Co. Location: Retail Store (MANIKONDA,CHANDANAGR,KPHB,PRAGATINAGAR,SAINIKPURI+ 5 DARK STORES) Position: Store Manager CTC: Up to ₹4 TO 4.5 LPA Reporting to: Area Manager / Operations Head 🔎 About the Role: The Store Manager is responsible for overall store performance , ensuring smooth day-to-day operations, inventory control , team management, and excellent customer experience. The role requires strong control over systems, manpower, and on-ground execution. 🕒 Shift Structure: Break Shift (Retail Standard): Morning: 6:00 AM – 11:00 AM Evening: 5:30 PM – 10:00 PM 6 Full-Day Shifts per Month 6 Week Offs per Month (Compared to 4 in most companies) 📦 Inventory & Data Control: Responsible for both manual and system-based inventory tracking Daily updates in POS/inventory systems like Prana, Pranago, or similar Manage stock inward (GRN), daily consumption, transfers, and expiry checks Maintain stock vs sales accuracy , prevent shrinkage and pilferage Track and report wastage , identify reasons, and take preventive steps Manage and submit regular data reports (daily sales, stock, wastage, indenting) 👥 Team Management: Lead a team of butchers, CSAs (Customer Service Associates), riders, and helpers Create duty rosters, allocate tasks, and ensure punctuality & grooming Maintain discipline , handle leaves/absences, and take corrective action where needed Monitor productivity and encourage teamwork across store roles 📱 Online Order & Customer Handling: Manage and dispatch orders from Swiggy, Zomato, and in-house website/app Ensure order accuracy, packaging, and rider coordination Focus on on-time deliveries , especially during peak hours Handle customer escalations, refunds, or complaints as required 💡 Grooming, Hygiene & SOP Compliance: Ensure store is maintained as per brand hygiene standards Monitor grooming and cleanliness of butchers and other staff Conduct daily opening/closing checks and hygiene walkthroughs Adhere to SOPs for meat handling, cutting, storage, and delivery ✅ Requirements: 2–5 years of retail store management experience (meat/FMCG preferred) Strong skills in Excel, POS & inventory tools Experience managing blue-collar teams Proficient in data reporting, people handling, and customer service Comfortable with early morning and evening shifts
Company: Country Chicken Co. Location: Retail Store (MANIKONDA,CHANDANAGR,KPHB,PRAGATINAGAR,SAINIKPURI+ 5 DARK STORES) Position: Store Manager CTC: Up to ₹ 4 TO 4.5 LPA Reporting to: Area Manager / Operations Head 🔎 About the Role: The Store Manager is responsible for overall store performance , ensuring smooth day-to-day operations, inventory control , team management, and excellent customer experience. The role requires strong control over systems, manpower, and on-ground execution. 🕒 Shift Structure: ● Break Shift (Retail Standard): ○ Morning: 6:00 AM – 11:00 AM ○ Evening: 5:30 PM – 10:00 PM ● 6 Full-Day Shifts per Month ● 6 Week Offs per Month (Compared to 4 in most companies) 📦 Inventory & Data Control: ●Responsible for both manual and system-based inventory tracking ●Daily updates in POS/inventory systems like Prana, Pranago, or similar ●Manage stock inward (GRN), daily consumption, transfers, and expiry checks ●Maintain stock vs sales accuracy , prevent shrinkage and pilferage ●Track and report wastage , identify reasons, and take preventive steps ●Manage and submit regular data reports (daily sales, stock, wastage, indenting) 👥 Team Management: ●Lead a team of butchers, CSAs (Customer Service Associates), riders, and helpers ●Create duty rosters, allocate tasks, and ensure punctuality & grooming ●Maintain discipline , handle leaves/absences, and take corrective action where needed ●Monitor productivity and encourage teamwork across store roles 📱 Online Order & Customer Handling: ●Manage and dispatch orders from Swiggy, Zomato, and in-house website/app ●Ensure order accuracy, packaging, and rider coordination ●Focus on on-time deliveries , especially during peak hours ●Handle customer escalations, refunds, or complaints as required 💡 Grooming, Hygiene & SOP Compliance: ●Ensure store is maintained as per brand hygiene standards ●Monitor grooming and cleanliness of butchers and other staff Conduct daily opening/closing checks and hygiene walkthroughs ●Adhere to SOPs for meat handling, cutting, storage, and delivery ✅ Requirements: ●2–5 years of retail store management experience (meat/FMCG preferred) ●Strong skills in Excel, POS & inventory tools ●Experience managing blue-collar teams ●Proficient in data reporting, people handling, and customer service ●Comfortable with early morning and evening shifts
Job Description 2: Customer Success Lead – Customer Care Location: HyderabadSalary Range: ₹21,000 - ₹23,000 per month (Up to ₹25,000 including performance-based incentives)Shifts: 6:00 AM - 2:00 PM | 2:00 PM - 8:00 PM (Rotational) Overview:We are looking for a dynamic Customer Success Lead to head our customer care operations and guide a small but high-performing support team. This hybrid role blends leadership with hands-on service, ensuring every customer interaction is delightful and issue-free. Key Responsibilities: Lead and support a team of Customer Care Executives. Monitor call flow, resolution quality, and team KPIs. Handle complex and escalated customer issues directly. Mentor and train new team members for optimal performance. Analyze trends from customer interactions to enhance service strategy. Actively participate in day-to-day customer support operations. Manage and process refund data accurately and timely. Address all customer grievances effectively. Collect, manage, and act on customer feedback. Use ticketing platforms efficiently to track and resolve issues. Report regularly to the Operations Manager with basic performance and issue reports. What We Offer: Team performance-based bonuses. Recognition and rewards for improving customer sentiment. Incentives for attending and facilitating weekend events. Rare bonuses for securing direct orders personally. Requirements: 2-3 years of customer care experience, including team supervision. Strong communication, conflict resolution, and leadership skills. Proficient with CRM tools and customer management systems. Fluent in English and Telugu/Hindi. Join Country Chicken Co. and be part of a revolution in healthy, naturally-raised meat retail. Your leadership can be the reason our customers stay loyal!
As a Data Entry Operator at Country Chicken Co. (CCC) in Hyderabad, Telangana, you will play a crucial role in accurately entering, updating, and maintaining data across various systems and databases. Your attention to detail is essential in ensuring the reliability and availability of data for analysis, decision-making, and reporting purposes. Your responsibilities will include accurately entering data from different sources into designated systems, verifying and cross-checking data for accuracy and completeness, reviewing and correcting data entry errors, and maintaining organized records of data inputs and updates. Additionally, you will collaborate with team members and other departments to ensure data integrity and respond to data requests and queries promptly. To excel in this role, you should have a minimum qualification of a high school diploma, with a degree or diploma in a related field being advantageous. Proficiency in MS Office, especially MS Excel, is required, along with familiarity with data entry software and database management tools. Strong attention to detail, organizational skills, and good communication abilities are also necessary for success in this position. At Country Chicken Co., you will be part of a collaborative work environment in a rapidly growing company that offers opportunities for skill enhancement and career development. We provide a competitive compensation and benefits package to our employees. If you are interested in joining our team as a Data Entry Operator, please send your updated resume and a brief cover letter to hr@countrychickenco.in with the subject line "Application for Data Entry Operator - CCC." We are excited to review your application and explore how you can contribute to our dynamic organization.,