Restaurant Manager

Company Overview

Gourmet Investments Pvt Ltd, a part of the Bharti Group, was founded in 2012 with a vision of creating a benchmark in the casual dining industry in India by bringing into the country finest international restaurant brands and providing best-in-class experience for all through brand, talent, real estate & compliance.  

The company at present boasts of a beautifully curated host of international brands like Pizza Express, PF Chang’s, Chili’s and Ministry of Crab. The company at present operates ~47 restaurants in India across Mumbai, Pune, Delhi NCR, Bengaluru, Hyderabad, Lucknow, Mohali and Chennai. At the core, each brand is hyper-local, generous, and celebrates the person who consumes it.  

One of the few professionally managed companies in the country, Gourmet Investments is a house of specialized talent across verticals like restaurant operations, marketing and customer engagement, business management and alliances and the heart of the business i.e. the best of culinary talent across diverse cuisines. 

Brand’s Portfolio

Position Title: Restaurant General Manager

Qualification:

Experience:

Reporting:

Location

Job Purpose

• The job purpose of a RGM is to oversee the efficient, processed and profitable operation of a restaurant. 
• This role involves a combination of leadership, management, product obsession and customer service skills to ensure the restaurant meets its financial goals while delivering a high-quality dining experience 
• The RGM plays a crucial role in creating a positive work environment, fostering teamwork, and ensuring the overall success and growth of the restaurant. 
• Key responsibilities include restaurant operations, building people capability, driving best in class customer experience, driving topline sales, P&L management, statutory compliance, adherence to FSSAI norms, ordering & inventory management, etc 

Key Result Areas

Restaurant Management

• Oversee daily operations to ensure the restaurant runs efficiently and effectively as per global brand standards. 
• Maintain high standards and obsession to food quality, taste and dining service 
• Maintains excellence around cleanliness, food safety, hygiene and restaurant maintenance 
• Ensure compliance with company policies, operating standards and FSSAI procedures. 

Financial Performance

• Build sales across all channels – dining in, take away and delivery 
• Manage budgets, forecast sales, and optimize cost-lines. 
• Analyze financial statements and take corrective actions as needed. 

People Capability

• Recruit, hire, train, and leads restaurant team members. 
• Engage with teams to drive productivity and retention, conduct periodic 1:1 
• Develop work schedules (roster) and manage efficient staffing levels. 
• Conduct performance evaluations and provide feedback. 

Customer Service

• Ensure a welcoming and enjoyable dining experience for all customers. 
• Delivers perfect product, every day, every transaction, every channel – Dining and Delivery 
• Handle customer feedback and complaints… resolve issues & complaints promptly. 
• Listens to the voice of the customer: offline (in-restaurant) and online (google, social media, aggregators, etc.) 

Home Delivery Operations

• Ensure a seamless ordering process, whether through a dedicated phone line, mobile app, or online platform. 
• Double-check each order for accuracy, confirming the items, special instructions, and delivery address to minimize errors and ensure customer satisfaction. 
• Equip team with tools and technology to track orders and provide real-time updates to customers. 
• Provide excellent customer service by tracking order status, estimated delivery time, and handling any issues promptly. 

Compliances

• Ensure the restaurant complies with health and safety regulation required for food safety procedures and protocols 
• Conduct regular inspections to ensure compliance with brand standards and FSSAI standards. 
• Understands and drives financial procedures and controls to mitigate leakages and pilferages 
• Execute tighter controls on inventory and cash procedures 

Operations Management

• Quality and Food Safety 
• Repair and Maintenance - keep assets and equipment in good condition 
• Supply Chain Management: Forecasting, Ordering, Receiving & GRN procedures and protocols 
• Weekly & Monthly Inventory management 
• Financial and Business controls – cash, inventory levels, etc.