Resident Manager

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Experience: 8-10 yrs

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Role Summary

executing the sales strategy

Key Responsibilities

1. Revenue Delivery & Sales Execution

• Achieve monthly, quarterly, and annual sales targets for rooms, banquets, and ancillary services.
• Focus on high-value segments: luxury leisure, corporate off-sites, weddings, social celebrations, and travel trade.
• Implement pricing strategies, upselling tactics, and promotional offers in line with market conditions and brand positioning.
• Support the GM – Sales in preparing the annual sales plan and ensure its execution at the ground level.

2. Business Development & Client Relationship Management

• Identify, qualify, and convert new business opportunities from corporate accounts, travel agents, DMCs, wedding planners, and event organizers.
• Maintain strong relationships with existing clients to ensure repeat business and referrals.
• Conduct regular client visits, presentations, and property walkthroughs to promote facilities and services.
• Represent the property at local and national hospitality, travel, and wedding industry events.

3. Banquet & Event Sales

• Drive banquet bookings for weddings, receptions, social gatherings, and corporate events.
• Work with banquet operations to design and present tailor-made event packages.
• Ensure banquet sales calendar is optimized for seasonal and off-season demand.
• Monitor guest feedback post-events and ensure service improvements.

4. Sales Team Leadership

• Lead, mentor, and manage the day-to-day performance of the sales team.
• Allocate client portfolios and set clear KPIs for each team member.
• Conduct regular sales meetings, pipeline reviews, and training sessions.
• Maintain a culture of accountability, responsiveness, and customer-centricity.

5. Coordination with Other Departments

• Work closely with banquet operations, F&B, front office, and housekeeping to ensure sales commitments are delivered seamlessly.
• Liaise with marketing for campaign execution, content creation, and brand-building initiatives.
• Ensure smooth handover from sales to operations for every confirmed booking.

6. Reporting & Market Intelligence

• Maintain accurate CRM records for all leads, opportunities, and conversions.
• Generate and present daily, weekly, and monthly sales reports on revenue, lead status, and conversion rates.
• Track competitor pricing, offerings, and promotional activities; recommend tactical responses.

7. Budget & Cost Control

• Assist in preparing the sales & marketing budget.
• Monitor sales expenses, cost of acquisition, and ROI for promotional activities.
• Negotiate cost-effective deals with vendors, partners, and agencies for client events.

Qualifications & Experience

• Bachelor’s degree in Hospitality Management, Business Administration, or Marketing; MBA preferred.
• 8–12 years of progressive sales experience in luxury/boutique hotels or premium banquet operations, with at least 3–4 years in a leadership role.
• Strong track record of delivering revenue growth in both rooms and banquet/event segments.
• Established network within Jaipur’s corporate, travel trade, and wedding/event markets.
• Proficiency in CRM systems, OTA management, and MS Office Suite.

Skills & Competencies

• Strong sales negotiation and closing skills.
• Excellent presentation and communication abilities.
• Strategic thinker with hands-on execution capability.
• Leadership and team motivation skills.
• High customer service orientation with strong attention to detail.
• Market knowledge of Jaipur’s hospitality and events industry.

Key Performance Indicators (KPIs)

• Achievement of monthly and annual sales targets (Rooms + Banquets).
• Lead-to-conversion ratio.
• Average booking value and upsell percentage.
• Banquet calendar utilization rate.
• Repeat business percentage.
• Client satisfaction and feedback scores.
• Sales team productivity metrics.

Personal Attributes

• Warm, approachable, and confident personality.
• Resilient under pressure with the ability to adapt to changing priorities.
• Strong networker and relationship builder.
• Self-motivated and target-driven.
• Flexible to work evenings, weekends, and holidays during peak event seasons.