Resident Manager

Shangri-La International Hotel Management Pte Ltd

As a Resident Manager, We Rely on You To

• Lead and motivate a team of staff, ensuring that all departments work together to deliver exceptional guest experiences.
• Respond to guest complaints and feedback in a timely and professional manner, ensuring that all concerns are addressed and resolved.
• Ensure that all operational standards, procedures, and policies are followed consistently.
• Oversee property maintenance, cleanliness, and safety to ensure the facility is in excellent condition.
• Develop and implement training programs for staff to improve service quality and performance.
• Prepare and manage departmental budgets, monitor expenses, and ensure cost control measures are in place.
• Assist in managing reservations and coordinating with sales and marketing teams to optimize occupancy.
• Perform regular property inspections to ensure compliance with quality and safety standards.
• Ensure compliance with all relevant laws and regulations in the hospitality industry.
  

We Are Looking for Someone With

• Possesses a Degree/Diploma in Hospitality Management or equivalent.
• Previous experience in 5 stars international class hotel, with at least 3-5 years in the similar capacity role.
• Strong leadership skills and the ability to effectively manage a team.
• Excellent communication and interpersonal skills.
• Ability to resolve conflicts and handle difficult situations with professionalism and diplomacy.
• Proficient in hotel management software and Microsoft Office Suite.
• Knowledge of budgeting and financial management.
• Strong organizational and problem-solving skills.
• Flexibility to work weekends, holidays, and on-call shifts as needed.