Resident Manager

Role & responsibilities

Job Title:

Job Purpose

The Resident Manager will provide complete administrative and operational leadership for a manpower-intensive site at Mundra.
The role requires strong people management, discipline enforcement, HR/IR handling, safety governance, reporting accuracy, client coordination, equipment oversight, and seamless execution of all day-to-day activities.

performance, compliance, workforce management, client satisfaction, and cost control

Key Responsibilities

1. Complete Site Administration & Governance

• Oversee the entire site’s administrative functioning, including HR, attendance systems, compliance documentation, audits, permits, and statutory requirements.
  
• Ensure every site process—reporting, documentation, training, inspections, manpower deployment—is executed with discipline and consistency.
  
• Maintain strict control over uniforms, PPE issuance, muster rolls, shift handovers, and documentation standards.
  

2. Manpower Leadership, HR/IR, and Discipline Management

• Lead a large workforce including supervisors, operators, drivers, helpers, and administrators.
  
• Drive workforce discipline: attendance, punctuality, shift adherence, behavioural standards.
  
• Handle grievances, interpersonal conflicts, and IR-sensitive matters with maturity and fairness.
  
• Coordinate with site HR for

  recruitment, onboarding, induction, training, disciplinary actions, counselling

  , and periodic reviews.
• Ensure manpower deployment meets operational requirements and client expectations.
  

3. Client Coordination & Performance Delivery

• Act as the

  single point of contact

  for the client at Mundra.
• Attend daily/weekly review meetings, share updates, and address issues proactively.
  
• Understand client KPIs thoroughly and ensure the site meets or surpasses service-level expectations.
  
• Maintain strong communication, build trust, manage escalations, and ensure transparent service delivery.
  

4. Operations Control & Daily Execution

• Monitor daily operations across shifts: yard activities, stacking/unstaking, movement planning, manpower allocation, and shift discipline.
  
• Ensure all SOPs, work instructions, and safety checklists are followed meticulously.
  
• Maintain tight supervision of supervisors and shift-in-charges; ensure zero deviation from client protocols.
  

5. Equipment & Asset Oversight

• Track availability, deployment, and utilisation of equipment deployed at the site (reach stackers, forklifts, ITVs, MHE, etc.).
  
• Oversee fuel consumption, logbooks, checklists, inspections, and preventive maintenance coordination.
  
• Ensure documentation accuracy and avoid misuse, idle time, or inefficiencies.
  

6. Safety, Compliance & Audit Readiness

• Reinforce a safety-first culture; conduct toolbox talks, daily safety briefings, and compliance checks.
  
• Ensure 100% adherence to PPE norms, emergency procedures, and client HSE guidelines.
  
• Prepare and maintain audit-ready documentation for internal audits, client audits, and statutory inspections.
  
• Lead incident investigations and implement corrective actions.
  

7. Vendor & Contractor Management

• Monitor performance of all service providers (manpower vendors, equipment vendors, housekeeping, utilities).
  
• Verify vendor bills, validate deployment, and maintain cost discipline.
  
• Identify operational inefficiencies and implement improvement projects.
  

8. Reporting, MIS & Communication

• Ensure timely submission of daily, weekly, and monthly operational reports.
  
• Track KPIs including manpower utilisation, manpower discipline, equipment uptime, productivity, safety metrics, and cost performance.
  
• Coordinate with HO MIS and HO Operations teams to maintain transparency and performance visibility.
  

Maintain high quality documentation—accurate, complete, and audit-ready.