Shangri-La Eros New Delhi Job Summary/ Purpose Under the general guidance of the Director of Rooms the Executive Housekeeper is responsible for the general administration and operation of the Housekeeping Department (Floors, Public Area), and provides supervision, direction and leadership to ensure friendly, efficient and customer-oriented service in the Housekeeping department, including Laundry. Duties Conducts daily staff briefings, highlighting the following: Occupancy forecast, VIP/Group arrivals, Staffing Complaints (based on DM’s log), Business for the day Staff productivity (guestrooms cleaned per service associate) Public area condition Prepares monthly forecast for the housekeeping department and coordinates with Laundry Manager for the monthly forecast for Laundry. Attends P&L reviews and prepares rationale for variances in labor cost, printing and cleaning supplies, uniform/linen costs, stationery, cost per occupied room, etc. Prepares details of guestroom and cleaning supplies and equipment, uniforms, linen and flowers for the covered year. Provides labor needs details to HRD for incorporation in the labor cost budget. Carries out quality control activities and maintains/upgrades standards by: Conducting quality inspections of public areas (at least 3 complete rounds / day) Conducting quality inspections of guestrooms by spot checking 10 guestrooms per day, thrice a week; an average of 7-10 rooms per day). Together with HRD and linen/laundry, conducting quality inspection of all linen and uniform by randomly checking all items once in a quarter. Conducting quality inspection of the heart-of-the-house areas on a random basis, quarterly. Preparing a quarterly cyclical cleaning schedule for the Service Leaders to implement together with the Associates. Ensures that training objectives and activities are aligned with operational objectives Discusses training priorities with section heads, drafts/reviews training schedules for the month and authorizes activities. Establishes procedures for controlling expenses and ensures that these are consistently implemented in all housekeeping sections. Requirements Hotel Management Graduate or Diploma in Hotel Management. Minimum 10 to 12 years of work experience of Housekeeping in the hospitality. 3-4 year as Executive Housekeeper in a deluxe hotel / international hotel. Self-starter, excellent communication skills, interpersonal skills, team-building skills and eye for detail along with excellent organizational skills. Shangri-La Eros New Delhi Show more Show less
About Us Find Your Shangri-La in Shangri-La. Shangri-La has been creating joyful moments through heartfelt hospitality since 1971 — and that spirit continues to guide us today. As we look ahead to new horizons, we invite you to be part of our growing Shangri-La family and make a meaningful impact on the world — through joy, shared purpose, and our Asian art of hosting. About The Role As the Account Director you will promote the brand and our hotels to all the key market segments in the assigned territory / zone. Maximize opportunities for the company, focusing on outbound travel. Be a positive representative of the company, and an ambassador of The Shangri-La Way. Key Responsibilities Planning: To work in coordination with the team to produce the annual Marketing Plan and budget. To accomplish individual and team targets as approved within the annual Marketing Plan and individual targets as agreed with the AVP, GSO (Mumbai) Account management: In accordance with the individual sales action plan, active conduct visits (min. 28 / month) to top accounts in all market segments in the assigned territory / zone, selling all properties. With a call frequency and account rating established, create and maintain at all times, updated data in Sales Force. Administrative: Follow Shangri-La database entry standards (available on SalesForce) for maintaining clean account, contact, opportunity, event and RFP data on SalesForce. Use Blueprint to assess and critically explore business opportunities in the assigned zone / territory. About You You should be an experienced hotel sales person (minimum 8+ years experience) currently working within a hotel or regional/global sales environment and experienced with direct client contact. You should be good at problem solving, administrative and interpersonal skills are a must. Ideally you should have experience with similar international luxury or chain hotels, in a previous global sales/regional sales role based within Mumbai. Why Join Us A workplace that values your passion and supports self-realization and personal growth. Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills. Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication. Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive . We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes. We appreciate your interest in joining us. Please note that only successful candidates will be contacted.
Shangri-La International Hotel Management Pte Ltd Be part of our Shangri-La family! Shangri-La Bengaluru, is the perfect place to take in the charm and character of India’s Garden City. Perched high above the horizon, offering a birds-eye view of Bangalore Palace, the hotel is ideally located between the business district and historic attractions. With panoramic views of the city from both the Horizon Club and rooftop lounge, Asian-inspired dining options and luxurious facilities, the hotel provides a peaceful escape for business and leisure travellers alike. The Resident Manager will be responsible for the overall management of property operations, ensuring guest satisfaction, and maintaining a high standard of service delivery. This position requires a hands-on leader who can supervise staff, manage facilities, resolve guest issues, and ensure that the property runs smoothly on a daily basis. As a Resident Manager, We Rely on You To Lead and motivate a team of staff, ensuring that all departments work together to deliver exceptional guest experiences. Respond to guest complaints and feedback in a timely and professional manner, ensuring that all concerns are addressed and resolved. Ensure that all operational standards, procedures, and policies are followed consistently. Oversee property maintenance, cleanliness, and safety to ensure the facility is in excellent condition. Develop and implement training programs for staff to improve service quality and performance. Prepare and manage departmental budgets, monitor expenses, and ensure cost control measures are in place. Assist in managing reservations and coordinating with sales and marketing teams to optimize occupancy. Perform regular property inspections to ensure compliance with quality and safety standards. Ensure compliance with all relevant laws and regulations in the hospitality industry. We Are Looking for Someone With Possesses a Degree/Diploma in Hospitality Management or equivalent. Previous experience in 5 stars international class hotel, with at least 3-5 years in the similar capacity role. Strong leadership skills and the ability to effectively manage a team. Excellent communication and interpersonal skills. Ability to resolve conflicts and handle difficult situations with professionalism and diplomacy. Proficient in hotel management software and Microsoft Office Suite. Knowledge of budgeting and financial management. Strong organizational and problem-solving skills. Flexibility to work weekends, holidays, and on-call shifts as needed.