Account Director - Global Sales (Mumbai)

About Us

Find Your Shangri-La in Shangri-La.

Shangri-La has been creating joyful moments through heartfelt hospitality since 1971 — and that spirit continues to guide us today. As we look ahead to new horizons, we invite you to be part of our growing Shangri-La family and make a meaningful impact on the world — through joy, shared purpose, and our Asian art of hosting.

About The Role

As the Account Director you will promote the brand and our hotels to all the key market segments in the assigned territory / zone. Maximize opportunities for the company, focusing on outbound travel. Be a positive representative of the company, and an ambassador of The Shangri-La Way.

Key Responsibilities

Planning:

To work in coordination with the team to produce the annual Marketing Plan and budget. To accomplish individual and team targets as approved within the annual Marketing Plan and individual targets as agreed with the AVP, GSO (Mumbai)

Account management:

In accordance with the individual sales action plan, active conduct visits (min. 28 / month) to top accounts in all market segments in the assigned territory / zone, selling all properties. With a call frequency and account rating established, create and maintain at all times, updated data in Sales Force.

Administrative:

Follow Shangri-La database entry standards (available on SalesForce) for maintaining clean account, contact, opportunity, event and RFP data on SalesForce. Use Blueprint to assess and critically explore business opportunities in the assigned zone / territory.

About You

You should be an experienced hotel sales person (minimum 8+ years experience) currently working within a hotel or regional/global sales environment and experienced with direct client contact. You should be good at problem solving, administrative and interpersonal skills are a must. Ideally you should have experience with similar international luxury or chain hotels, in a previous global sales/regional sales role based within Mumbai.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive .
  

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.
We appreciate your interest in joining us. Please note that only successful candidates will be contacted.