About Us Find Your Shangri-La in Shangri-La. Shangri-La has been creating joyful moments through heartfelt hospitality since 1971 — and that spirit continues to guide us today. As we look ahead to new horizons, we invite you to be part of our growing Shangri-La family and make a meaningful impact on the world — through joy, shared purpose, and our Asian art of hosting. About the Role As the Account Director you will promote the brand and our hotels to all the key market segments in the assigned territory / zone. Maximize opportunities for the company, focusing on outbound travel. Be a positive representative of the company, and an ambassador of The Shangri-La Way. Key Responsibilities Planning: To work in coordination with the team to produce the annual Marketing Plan and budget. To accomplish individual and team targets as approved within the annual Marketing Plan and individual targets as agreed with the AVP, GSO (Mumbai) Account management: In accordance with the individual sales action plan, active conduct visits (min. 28 / month) to top accounts in all market segments in the assigned territory / zone, selling all properties. With a call frequency and account rating established, create and maintain at all times, updated data in Sales Force. Administrative: Follow Shangri-La database entry standards (available on SalesForce) for maintaining clean account, contact, opportunity, event and RFP data on SalesForce. Use Blueprint to assess and critically explore business opportunities in the assigned zone / territory. About You You should be an experienced hotel sales person (minimum 8+ years experience) currently working within a hotel or regional/global sales environment and experienced with direct client contact. You should be good at problem solving, administrative and interpersonal skills are a must. Ideally you should have experience with similar international luxury or chain hotels, in a previous global sales/regional sales role based within Mumbai. Why Join Us A workplace that values your passion and supports self-realization and personal growth. Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills. Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication. Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive. We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes. We appreciate your interest in joining us. Please note that only successful candidates will be contacted.
Shangri-La International Hotel Management Pte Ltd Be part of our Shangri-La family! Shangri-La Bengaluru, is the perfect place to take in the charm and character of India’s Garden City. Perched high above the horizon, offering a birds-eye view of Bangalore Palace, the hotel is ideally located between the business district and historic attractions. With panoramic views of the city from both the Horizon Club and rooftop lounge, Asian-inspired dining options and luxurious facilities, the hotel provides a peaceful escape for business and leisure travellers alike. The Resident Manager will be responsible for the overall management of property operations, ensuring guest satisfaction, and maintaining a high standard of service delivery. This position requires a hands-on leader who can supervise staff, manage facilities, resolve guest issues, and ensure that the property runs smoothly on a daily basis. As a Resident Manager, We Rely on You To Lead and motivate a team of staff, ensuring that all departments work together to deliver exceptional guest experiences. Respond to guest complaints and feedback in a timely and professional manner, ensuring that all concerns are addressed and resolved. Ensure that all operational standards, procedures, and policies are followed consistently. Oversee property maintenance, cleanliness, and safety to ensure the facility is in excellent condition. Develop and implement training programs for staff to improve service quality and performance. Prepare and manage departmental budgets, monitor expenses, and ensure cost control measures are in place. Assist in managing reservations and coordinating with sales and marketing teams to optimize occupancy. Perform regular property inspections to ensure compliance with quality and safety standards. Ensure compliance with all relevant laws and regulations in the hospitality industry. We Are Looking for Someone With Possesses a Degree/Diploma in Hospitality Management or equivalent. Previous experience in 5 stars international class hotel, with at least 3-5 years in the similar capacity role. Strong leadership skills and the ability to effectively manage a team. Excellent communication and interpersonal skills. Ability to resolve conflicts and handle difficult situations with professionalism and diplomacy. Proficient in hotel management software and Microsoft Office Suite. Knowledge of budgeting and financial management. Strong organizational and problem-solving skills. Flexibility to work weekends, holidays, and on-call shifts as needed.
You will be responsible for promoting the brand and hotels of Shangri-La to key market segments in the assigned territory/zone, focusing on outbound travel. Your role as the Account Director will involve maximizing opportunities for the company, being a positive representative of the company, and an ambassador of The Shangri-La Way. - Planning: - Work with the team to produce the annual Marketing Plan and budget. - Accomplish individual and team targets as approved within the annual Marketing Plan. - Achieve individual targets as agreed with the AVP, GSO (Mumbai). - Account management: - Actively conduct visits (minimum 28/month) to top accounts in all market segments in the assigned territory/zone, selling all properties. - Maintain updated data in Sales Force with established call frequency and account rating. - Administrative: - Follow Shangri-La database entry standards on SalesForce for maintaining clean account, contact, opportunity, event, and RFP data. - Use Blueprint to assess and explore business opportunities in the assigned zone/territory. You should have a minimum of 8+ years of experience as a hotel sales person, currently working within a hotel or regional/global sales environment with direct client contact. Strong problem-solving, administrative, and interpersonal skills are essential. Ideally, you should have experience with similar international luxury or chain hotels in a previous global sales/regional sales role based in Mumbai. Shangri-La values your passion, supports self-realization, and personal growth. You will have structured learning and development pathways with real opportunities to advance your professional craft and leadership skills. Competitive benefits, recognition programs, and colleague stay/travel perks are provided to reward your contribution and dedication. The company promotes inclusion and respect, values diversity, and fosters a secure environment where everyone can thrive. We are an equal opportunity employer, welcoming applications from all qualified candidates. All information provided by applicants will be used only for recruitment purposes. Thank you for your interest in joining us. Please note that only successful candidates will be contacted.,
Role Overview: As the Account Director at Shangri-La, your primary role will be to promote the brand and hotels to key market segments in the assigned territory/zone. Your focus will be on outbound travel, maximizing opportunities for the company. You will serve as a positive representative of the company and embody The Shangri-La Way. Key Responsibilities: - Planning: Collaborate with the team to develop the annual Marketing Plan and budget. Achieve individual and team targets outlined in the Marketing Plan and agreed upon individual targets with the AVP, GSO (Mumbai). - Account management: Conduct visits (minimum 28/month) to top accounts in all market segments within the assigned territory/zone based on the sales action plan. Maintain updated data in Sales Force with established call frequency and account rating. - Administrative: Adhere to Shangri-La database entry standards for maintaining clean account, contact, opportunity, event, and RFP data on SalesForce. Utilize Blueprint to identify and explore business opportunities in the assigned zone/territory. Qualifications Required: - Minimum 8+ years of experience in hotel sales within a hotel or regional/global sales environment with direct client interaction. - Strong problem-solving, administrative, and interpersonal skills are essential. - Ideally, experience with similar international luxury or chain hotels in a prior global sales/regional sales role based in Mumbai. Additional Details: Shangri-La values your passion and supports self-realization and personal growth. You will have access to structured learning and development pathways with opportunities for professional advancement and leadership growth. Competitive benefits, recognition programs, and colleague stay/travel perks are provided to reward your dedication. The company promotes inclusion, respect, diversity, and a secure environment for all employees to thrive. Shangri-La is an equal opportunity employer, welcoming applications from all qualified candidates. All applicant information will be used for recruitment purposes only. Thank you for your interest in joining Shangri-La; please note that only successful candidates will be contacted.,