Executive Housekeeper

As the Executive Housekeeper at Shangri-La Eros New Delhi, you will be responsible for the general administration and operation of the Housekeeping Department, including Floors, Public Area, and Laundry. You will provide supervision, direction, and leadership to ensure friendly, efficient, and customer-oriented service in the Housekeeping department. **Key Responsibilities:** - Conduct daily staff briefings to discuss Occupancy forecast, VIP/Group arrivals, Staffing, Complaints, Business for the day, and Staff productivity. - Prepare monthly forecast for the housekeeping department and coordinate with Laundry Manager. - Attend P&L reviews and prepare rationale for variances in various costs. - Carry out quality control activities by inspecting public areas, guestrooms, linen, uniform, and heart-of-the-house areas. - Establish procedures for controlling expenses and ensure consistent implementation in all housekeeping sections. **Qualifications Required:** - Hotel Management Graduate or Diploma in Hotel Management. - Minimum 10 to 12 years of work experience in Housekeeping in the hospitality industry. - 3-4 years as an Executive Housekeeper in a deluxe hotel or international hotel. - Must be a self-starter with excellent communication skills, interpersonal skills, team-building skills, eye for detail, and excellent organizational skills.,