Responsibilities Life Safety Equipment And Testing Life Safety Training Fire And Smoke Compartmentation Escape Ways Loss & Prevention Manual Interfacing with Security Department New projects & Alteration works Relationship with Authorities Show more Show less
Job Summary/Purpose : The Service Associate for Spa and Health Club is responsible for providing guest service by administering Spa and Salon bookings in accordance with established procedures and standards. The incumbent also contributes to the revenues of the cost center through active selling of the retail products available and enrolling guests into spa membership programs. Show more Show less
Job Summary: Under the guidance and supervision of the Events Managers or any assigned Manager, the Events Coordinator is responsible for the coordination of the event selling and operations process including external and internal documentation preparation and distribution, such as Proposal Letter, Letter of Agreement or BEO, etc. He/she is also responsible to assist Events Managers or assigned Manager inall aspect related to events. Show more Show less
Job Summary/Purpose : L&D and Service Excellence manager plans, organizers, monitors, coordinates and conducts training activities effectively in order to upgrade the performance of our colleagues. This position will champion all Quality Improvement Initiatives – communicate, implement and ensure understanding of the importance and value of utilizing quality tools in continuously improving our Key Strategies to Achieve Excellence. The Manager will partner with and support all hotel leaders in meeting and/or exceeding their goals relating to Quality Improvement initiatives. Core Competencies: Training Need Analysis Training Plan and Management Budgeting Hotel Orientation Trainer Skills External Training Language Training Overseas Training Training Evaluation Meetings Training Report Departmental Trainings Performance Appraisal Job Description Communication Special Projects Recording and Filing General Administration Service Excellence Core Competencies: Defect Reporting, recording & resolution Best practice process Commitment to Shangri –La Family Performance Monitor Performance Research Quality Improvement Initiatives Training Core Project Team Management Project DIAL Show more Show less
The Lifeguard is responsible for the day to day operations of the swimming pools, plunge pools/Jacuzzi. He/she is assigned to within the Spa & Health Club Department. This includes the safety, cleanliness and maintenance of the Pools. Show more Show less
Under the supervision of the Director of Human Resources, and in coordination with other SSM/SM –HR, overall in-charge for providing Services to all colleagues on daily basis. He/she is also in-charge of assisting for all welfare programs and employee engagement tasks. Show more Show less
Job Summary/Purpose: Directly manages the Front Desk, facilitating and coordinating the activities of the different shifts and sections of the desk for smooth and efficient flow in all transactions geared towards individual guest satisfaction.
Job Summary/Purpose : Responsible for maintaining the General Ledger and the preparation of monthly financial statements, and must have a complete understanding all hotel operations and finances and maintain a good working relationship with other departments in the hotel. Core Competencies: Chartered Accountant Preparation of financial statements. Operations of Accounting Department. Leadership. Training. Administration
Job Summary/Purpose : L&D and Service Excellence manager plans, organizers, monitors, coordinates and conducts training activities effectively in order to upgrade the performance of our colleagues. This position will champion all Quality Improvement Initiatives – communicate, implement and ensure understanding of the importance and value of utilizing quality tools in continuously improving our Key Strategies to Achieve Excellence. The Manager will partner with and support all hotel leaders in meeting and/or exceeding their goals relating to Quality Improvement initiatives. Core Competencies: Training Need Analysis Training Plan and Management Budgeting Hotel Orientation Trainer Skills External Training Language Training Overseas Training Training Evaluation Meetings Training Report Departmental Trainings Performance Appraisal Job Description Communication Special Projects Recording and Filing General Administration Service Excellence Core Competencies: Prior experience as L&D Manager with any 5 star property Defect Reporting, recording & resolution Best practice process Commitment to Shangri –La Family Performance Monitor Performance Research Quality Improvement Initiatives Training Core Project Team Management Project DIAL
Job Summary/Purpose: The Assistant Restaurant Manager- Japanese Cuisine is responsible for the operation, management and overall performance of the Food and Beverage Operation in their assigned Outlet. As such they will be directly involved in the day to day running of the assigned area in connection with staffing, customer services and product quality. Delegation of duties and responsibilities to the outlet supervisors is necessary to ensure the proper functioning of all phases of F&B service in the areas under their control. They are to implement all standardized procedures, rules and regulations systematically to be in line with hotel standards and policies. It should be noted that an assistant outlet manager can be designated in charge of any area at any time and therefore must have a full and comprehensive working knowledge of all areas within the Food and Beverage Division.
Job Summary/Purpose : Implements systems and programs in the areas of administration, records management, employee relations and assist the Director of HR in accomplishing hotel and department goals and objectives. Core Competencies : Staff Records Staff Movements Manpower Planning, Recruitment and Selection Salary Administration Staff Insurance and Administration Expatriate Staff Meetings Government Relations Staff Welfare Industrial Relations Communication Legal General Administration Other Duties Guest Relations Others General Duties
Job Summary/Purpose : The Head Sommelier is responsible for the operation, management and overall performance of the Food and Beverage Operation in their assigned Outlet. As such they will be directly involved in the day to day running of the assigned area in connection with staffing, customer services and product quality. Delegation of duties and responsibilities to the assistant managers is necessary to ensure the proper functioning of all phases of F&B service in the areas under their control. They are to implement all standardized procedures, rules and regulations systematically to be in line with hotel standards and policies. It should be noted that an Outlet Manager can be designated in charge of any area at any time and therefore must have a full and comprehensive working knowledge of all areas within the Food and Beverage Division.
Job Summary/Purpose : To be responsible in providing the most efficient and courteous hotel reservations service and to undertake other duties and responsibilities as required by Management. Core Competencies : 1. Good Attitude 2. Communication skills 3. Basic computer skills 4. Language ability
Job Summary/Purpose : L&D and Service Excellence manager plans, organizers, monitors, coordinates and conducts training activities effectively in order to upgrade the performance of our colleagues. This position will champion all Quality Improvement Initiatives – communicate, implement and ensure understanding of the importance and value of utilizing quality tools in continuously improving our Key Strategies to Achieve Excellence. The Manager will partner with and support all hotel leaders in meeting and/or exceeding their goals relating to Quality Improvement initiatives. Core Competencies: Training Need Analysis Training Plan and Management Budgeting Hotel Orientation Trainer Skills External Training Language Training Overseas Training Training Evaluation Meetings Training Report Departmental Trainings Performance Appraisal Job Description Communication Special Projects Recording and Filing General Administration Service Excellence Core Competencies: Defect Reporting, recording & resolution Best practice process Commitment to Shangri –La Family Performance Monitor Performance Research Quality Improvement Initiatives Training Core Project Team Management Project DIAL
Job Summary/Purpose : To be responsible in providing the most efficient and courteous hotel reservations service and to undertake other duties and responsibilities as required by Management. Core Competencies : 1. Good Attitude 2. Communication skills 3. Basic computer skills 4. Language ability Show more Show less
Job Summary/Purpose: Under the general guidance and supervision of the DOSM / DOS, and within the limits of established hotel policies and procedures, oversea and implements all sales activities in his/her specific area of responsibility. Key Areas: Business Development Well Organized and Good at Follow Up Good Communication & Interpersonal Skills Negotiation Skill Leadership Technology Other Duties Criteria: Prior experience with 5 Star Luxury property as Sales Manager.
As a Reservation Agent, you will play a crucial role in delivering efficient and courteous hotel reservations services. Your primary responsibility will be to ensure that guests receive top-notch assistance in booking their accommodations. In addition to handling reservations, you will be expected to fulfill any other tasks or responsibilities assigned by the Management. Your success in this role will be driven by key competencies such as maintaining a positive attitude at all times, possessing strong communication skills to interact effectively with guests and colleagues, having basic computer proficiency to navigate reservation systems, and demonstrating language abilities to cater to a diverse clientele. Join our team and become an integral part of providing exceptional service to our guests through your dedication and expertise in hotel reservations.,
As the Japanese Sous Chef at our hotel, you will play a crucial role in overseeing the Japanese restaurant, banquets, and all Japanese cuisine offerings. Your main responsibilities will include providing supervision, leadership, and direction to ensure the efficient, effective, and profitable operation of these areas. You will be expected to cultivate strong business relationships with external suppliers to source specialty ingredients and maintain an effective working relationship with internal colleagues. Your expertise and attention to detail will be essential in driving business revenue through strategic ordering of specialty items while also effectively controlling costs. Overall, your dedication to the art of Japanese cuisine and your ability to lead and inspire a team will be key in delivering exceptional dining experiences to our guests and ensuring the success of our Japanese culinary offerings.,
Job Summary/Purpose : The Fitness Manager is responsible for the administration and operation of the Health Club under the guidance of Director of Spa Core Competencies: 1. 1. Customer Loyalty 2. Employee Loyalty 3. Leadership 4. Process Improvement 5. Technology 6. Safety & Security 7. Administration 8. Other duties
Job Summary/Purpose : Under the guidance of Director of Security responsible for the protection of Guests, Colleagues, Assets and Other Resources by developing and maintaining an organization that is responsive to the current, continuing and immediately foreseeable security and safety requirements of the Hotel; designing and implementing a comprehensives security program consistent with the identified risks; ensuring an orderly and uninterrupted hotel work environment and functioning as an asset protection advisor to the Hotel Management Core Competencies: 1. Security Assessments and Programming 2. Security Administration 3. Planning and budgeting/capex 4. Maintenance of order 5. Training 6. Meetings 7. Emergency Preparedness 8. Key control 9. VIP Security 10. Access control 11. Theft control 12. Fire, Life and Safety 13. Traffic and parking 14. Investigations 15. Guest Relations 16. Human Resources 17. Communication Equipment 18. Security Systems Maintenance Contract 19. Responding to Complaints 20. External Environment monitoring 21. External Liaison