Learning and Development Manager

Job Summary/Purpose :

L&D and Service Excellence manager plans, organizers, monitors, coordinates and conducts training activities effectively in order to upgrade the performance of our colleagues. This position will champion all Quality Improvement Initiatives – communicate, implement and ensure understanding of the importance and value of utilizing quality tools in continuously improving our Key Strategies to Achieve Excellence. The Manager will partner with and support all hotel leaders in meeting and/or exceeding their goals relating to Quality Improvement initiatives.

Core Competencies:

• Training Need Analysis
• Training Plan and Management
• Budgeting
• Hotel Orientation
• Trainer Skills
• External Training
• Language Training
• Overseas Training
• Training Evaluation
• Meetings
• Training Report
• Departmental Trainings
• Performance Appraisal
• Job Description
• Communication
• Special Projects
• Recording and Filing
• General Administration

Service Excellence Core Competencies:

• Prior experience as L&D Manager with any 5 star property
• Defect Reporting, recording & resolution
• Best practice process
• Commitment to Shangri –La Family
• Performance Monitor
• Performance Research
• Quality Improvement Initiatives Training
• Core Project Team Management
• Project DIAL