Learning and Development Manager

Manager/Associate – Learning & Development (Behavioural & OD)

Industry-Apparel & Fashion

📍 Location: Head Office – Lower Parel

👤 Reporting to: Head – Customer Experience

Are you passionate about building people capabilities, driving behavioural excellence, and shaping a culture of growth? We’re looking for an experienced L&D professional to design and deliver impactful learning programs for our retail stores and corporate teams.

Key Responsibilities

Design and deliver behavioural training for store managers, stylists & corporate teams

Facilitate workshops, simulations, role-plays & digital learning

Support OD initiatives—capability building, leadership development & succession planning

Coach managers on behavioural & leadership skills

Track training effectiveness using NPS, performance and engagement metrics

Manage training calendars, dashboards & learning tools

What We’re Looking For

5+ years of experience in L&D / OD, preferably in retail or customer-centric environments

Strong facilitation, communication & coaching skills

Ability to design engaging and impactful learning content

Analytical mindset with comfort in using performance and CX metrics

Knowledge of LMS and digital learning tools

Bachelor’s/Master’s in HR, Psychology, OD, or related fields