Relationship Manager

Aurionpro Solutions Limited is a global leader in providing advanced technology solutions with a focus on Banking, Payments, Transit, Data Centre Services, and Government sectors, leveraging Enterprise AI to create comprehensive technology for our clients worldwide. Formed in 1997 and headquartered in Mumbai, Aurionpro prides itself on its deep domain knowledge, interconnected IP, global footprint and a flexible, passionate approach to business. Our client base of over 300 institutions that trust Aurionpro with their mission-critical technology needs is backed by our team of 2500 professionals making Aurionpro one of the deepest pools of fintech, deep-tech and AI talent in the industry. It is underpinned by a flexible approach, an emphasis on passion and working across boundaries and a mentoring, learning culture. This translates into high growth success: Aurionpro grew more than 30% last FY to cross the $100m barrier.

Job Summary:

Relationship Manager

Key Responsibilities:

• Client Relationship Management:

• Build and maintain strong, long-term relationships with banking and financial services clients. Act as the primary point of contact for client queries and escalations.

• Business Development:

• Identify upselling and cross-selling opportunities across the company’s suite of banking IT solutions (e.g., core banking, digital payments, APIs, risk and compliance systems).

• Solution Consultation:

• Work with clients to understand their business needs and provide relevant IT solutions, collaborating closely with pre-sales and technical teams.

• Account Management:

• Manage client accounts proactively, ensuring contract renewals, satisfaction, and issue resolution.

• Project Coordination:

• Liaise between clients and internal teams (product, development, support) to ensure timely delivery and post-deployment support.

• Market Intelligence:

• Stay up-to-date with industry trends in banking technology, regulatory changes, and competitors to offer strategic insights to clients.

• Reporting & Forecasting:

• Maintain accurate sales pipelines, client engagement reports, and revenue forecasts using CRM tools.

Key Requirements:

• Bachelor’s degree in Business, IT, Finance, or related field (MBA preferred).
• 7 + years of experience in client management, preferably in IT products/services for banking or financial institutions.
• Strong understanding of banking processes and IT systems (e.g., CBS, digital onboarding, payments, loan origination, AML/KYC).
• Excellent communication, negotiation, and stakeholder management skills.
• Proven ability to manage multiple client accounts and projects simultaneously.
• Familiarity with CRM software (Salesforce, Zoho, etc.) and project tracking tools.

Preferred Skills:

• Knowledge of regulatory frameworks like RBI, SEBI, or global equivalents.
• Experience with SaaS or API-driven fintech platforms.
• Technical understanding of software delivery lifecycle is a plus.

Job Location

sanket.shigwan@auionpro.com

To take your candidature ahead for an interview process, request you to share following details along with updated CV.

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