158 Rapport Building Jobs - Page 5

You will play a crucial role in the testing team by carrying out various responsibilities. This includes reviewing and comprehending functional specifications, creating proposals and presentations, and offering sales support. You will be in charge of preparing test cases for functional and interface testing in Agile and waterfall projects to ensure comprehensive test coverage. It is essential to execute test cases promptly to confirm that the developed application meets client requirements. You will need to identify quality issues to minimize defect leakage and oversee them until resolution. Additionally, reviewing User Manuals and Help files for the software will be part of your duties, along with adhering to internal policies and procedures. Your mandatory skills should include a strong commitment to quality and the ability to deliver high-quality results within specified deadlines. A solid grasp of SDLC and the Testing life cycle is necessary. Being proactive, self-motivated, and open to learning new concepts and product features independently is crucial. Experience in estimations, creating presentations, and drafting proposals is expected. Excellent verbal and written communication skills are essential, along with the capability to establish rapport with internal and cross-functional team members as well as clients. Flexibility to travel as required, work under pressure, including weekends and shifts, and a willingness to enhance skills by embracing new technologies are also vital. It would be advantageous to have experience in test automation. Additionally, the ability to work with customers to understand their business requirements, create end-to-end business scenarios, and map them to test conditions, as well as proficiency in test design, test data preparation, and managing the defect lifecycle are desirable skills. In terms of qualifications, the career level for this position is IC3. Oracle, a global leader in cloud solutions, utilizes cutting-edge technology to address current challenges. With over 40 years of experience and a commitment to integrity, Oracle collaborates with industry leaders across various sectors to drive innovation. The company values inclusivity and strives to foster an inclusive workforce that provides equal opportunities for all individuals. Oracle offers competitive benefits that promote work-life balance, including flexible medical, life insurance, and retirement options. The organization encourages employees to engage in volunteer programs and contribute to their communities. As part of its commitment to inclusivity, Oracle ensures that individuals with disabilities are included in all stages of the employment process. If you require accessibility assistance or accommodations due to a disability, please reach out to Oracle via email at accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.,

As a Customer Service Representative at IntouchCX, you will be responsible for interacting with customers daily to resolve issues end-to-end via phone calls. Your dedication to going the extra mile to engage customers in the resolution process and ensuring their satisfaction will be crucial. Building rapport with customers quickly and effectively while diagnosing and addressing problems is key to providing white-glove service and delivering an exceptional overall customer experience. Meeting customer expectations for estimated response and resolution times will be part of your daily tasks. In addition to your primary responsibilities, you will have the opportunity to enjoy various perks offered by IntouchCX. These include an attractive compensation package with merit-based incentives, excellent learning and development opportunities, reward and recognition programs, as well as engaging employee activities. For on-site work, you can benefit from free meals and transport. Moreover, comprehensive medical insurance coverage is provided to ensure your well-being. Join IntouchCX, a global customer care and technology company with over 20 years of experience, 18,000+ team members, and campuses around the globe. We are obsessed with providing remarkable customer experiences for the world's most innovative brands.,

You will be responsible for achieving sales targets and expanding the company's customer base to ensure a strong presence in the market. Building and promoting strong, long-lasting customer relationships by partnering with them and understanding their needs will be a key aspect of your role. You will need to present sales, revenue, and realistic forecasts to your line manager. Identifying emerging markets and market shifts while staying fully aware of new products and competition status will be crucial. Driving a high level of engagement with channel partners and the technical community to support the long-term strategic goals of the company will also be part of your responsibilities. Your role will involve establishing and maintaining good rapport with distributors, SFA (Specialty Finishes Applicators), and applicators to gain support and provide excellent service. You will be expected to achieve the given sales targets through proactive identification of sites for infrastructure building, providing the required specifications, offering on-site support, and leading to the logical closure of the sale.,

As a Sales Executive in our rapidly growing organization, you will play a key role in the offline sales team. Your primary responsibilities will include generating leads, qualifying prospects, and closing sales deals through outbound calls or in-person interactions. You will collaborate closely with the Field Sales Team to ensure successful deal closures, handle negotiations, and overcome objections effectively. Your day-to-day tasks will involve initiating outbound calls to potential customers, following up on inquiries via calls, emails, and messages, and qualifying leads based on predefined criteria. It will be essential for you to gain an in-depth understanding of our products/services in order to effectively communicate their value to customers. Additionally, you will be responsible for scheduling appointments and meetings for the Field Sales Team, maintaining accurate records of interactions in the CRM system, and collaborating with the Marketing & Sales teams to enhance lead conversion rates. Success in this role will require you to consistently meet and exceed sales targets and KPIs. To excel in this position, you should possess excellent communication and interpersonal skills, a strong ability to build rapport with prospects over the phone, and efficient lead management abilities. A results-driven mindset with a proven track record of meeting or exceeding sales targets is essential. Adaptability to a fast-paced sales environment is crucial, and familiarity with CRM tools would be advantageous. Previous experience in BPO, Banking, or EdTech industries is preferred. If you are a motivated and results-oriented individual with a passion for sales, we encourage you to apply for this exciting opportunity to contribute to our organization's growth and success.,

This position offers you the opportunity to establish new clients for the organization, cultivate relationships, and earn trust both for yourself and the company. Our most successful sales professionals are characterized by their passion and determination to achieve outstanding outcomes, all while upholding the highest standards of integrity. The primary focus of our sales team is on conducting in-person sales presentations, enabling our clients to gain a comprehensive understanding of IndiaMart and the significant value it can offer to their businesses. As an individual contributor in this role, you will be tasked with driving sales initiatives within the designated region.,

The Sales Executive/Sr. Sales Executive position at our organization is a crucial role where you will be engaging in face-to-face sales presentations. Your primary responsibility will involve introducing our clients to IndiaMART and demonstrating the value addition that IndiaMART can bring to their businesses. By building new client relationships, you will play a vital role in expanding our client base and fostering trust and rapport with both the clients and the company. We are looking for passionate and driven individuals who are committed to achieving outstanding results while upholding the values of integrity. As a Sales Executive/Sr. Sales Executive, you will work independently to drive sales activities within the assigned region. Your proactive approach and sales expertise will be key in meeting and exceeding sales targets and contributing to the overall growth of the organization. If you are a motivated individual with excellent communication skills and a strong sales acumen, this role offers an exciting opportunity to showcase your abilities and make a significant impact on our business. Join us in our mission to connect businesses and create valuable partnerships for mutual success.,

This position enables you to engage in building new clients for the organization, establishing rapport and trust both in yourself and the company. Our top sales professionals demonstrate passion and drive to achieve excellent results, all while upholding integrity. In this role, you will primarily concentrate on delivering face-to-face sales presentations to offer our clients insights into IndiaMART and the valuable solutions it can provide to enhance their businesses. As an individual contributor, you will be tasked with spearheading sales initiatives within the designated region.,

As an Internal Sales Specialist at P.Labs Ventures, you will play a crucial role in outbound client engagement, lead qualification, and business development. Your main responsibilities will include conducting cold calls to potential clients, qualifying leads based on defined criteria, preparing and emailing proposals, securing appointments for the CEO, and maintaining detailed records of leads and client interactions. You will also be responsible for coordinating with the internal team to ensure smooth communication during client acquisition and closing deals efficiently. The role offers hands-on sales and client engagement experience in a fast-growing marketing agency. You can expect mentorship from the CEO and the sales team to enhance your expertise and skills in lead qualification, business communication, and international client interactions. This position provides exposure to high-level business discussions with potential clients in domestic and international markets, allowing you to refine your communication, sales, and strategic engagement skills. To excel in this role, you should have 1.5-2 years of experience in telemarketing or outbound sales, with strong verbal and written communication skills, effective questioning techniques, active listening abilities, objection handling skills, and strong sales skills. You should also be detail-oriented, proactive, resilient, adaptable, and possess excellent time management skills. Experience in managing client interactions, closing deals, and using CRM tools for lead tracking will be beneficial. In this dynamic and growth-oriented environment, you will have the opportunity to work closely with the CEO and leadership team, influence business growth and strategy, engage in high-level client discussions, and benefit from a flexible work culture with a results-driven approach. Additionally, you will be eligible for performance-based incentives on each closed conversion, along with a competitive compensation package and a day shift schedule from Monday to Friday in a hybrid remote work location within Haryana, India. If you are a graduate or postgraduate in Marketing with the required experience and skills, and are looking to advance your career in sales and client engagement within a reputable marketing consultancy, we encourage you to apply for the Internal Sales Specialist position at P.Labs Ventures. Please note that the detailed job task role, key success metrics, key skills, key behavioral traits, and perks/opportunities mentioned above are essential aspects of the role and will be discussed further during the interview process.,

This position offers you the opportunity to establish new clients for the organization, develop strong relationships and trust with both yourself and the company. Our successful sales professionals are highly dedicated and motivated to achieve excellent results while upholding the highest standards of integrity. Your responsibilities will include recruiting and managing a direct sales force in the Branch, enhancing the productivity and efficiency of the sales team, and ensuring the accomplishment of targets as per the defined objectives. Our sales professionals primarily focus on conducting in-person presentations to introduce clients to IndiaMART and demonstrate the value that IndiaMART can bring to their businesses. This role involves taking on the complete profit and loss (P&L) responsibility of a Branch that consists of 20-30 team members.,

The purpose of your role is to identify, plan, and execute outreach activities at various venues such as Corporate Complexes, Malls, Exhibitions, and others. Through these activities, you will create a platform for direct dialogue between recruiters and employees/executives of these venues to achieve fundraising goals. Your main duties will include developing plans and activities by creating a database of qualified venues using various sources like the internet, referrals, telephone, face-to-face cold calling, and networking within a specific territory. You will be responsible for presenting proposals on Clients" campaigns to obtain permissions for recruiters to interact at corporate/shopping/exhibition venues. Additionally, your role will involve contributing to the development of the annual outreach plan of activities and designing outreach events in alignment with guidelines set by Clients" campaigns and the Outreach Manager. In terms of relationship building, you will collaborate with other organizations/vendors to co-develop relevant events at the venues and establish relationships with other NGOs canvassing at the venues to co-host or develop events. You will offer recommendations to individuals and corporates regarding solutions to their specific social impact issues, incorporating inputs from Clients" program staff. Building relationships with the point of contact at the venues and seeking referrals to other venues/corporates will also be essential aspects of your role. Knowledge sharing is a key component, where you will share learnings and knowledge with outreach colleagues to develop case studies for permissions in other cities or at a national level. Furthermore, you will train outreach recruiters and GCs on messaging within the venue and the activity plan. To excel in this role, you should have at least 1 year of experience in event management or B2B sales, preferably. A good understanding of 1-2 social impact issues and their solutions, along with a general comprehension of the corporates and public spaces in the city, is required. Experience in conducting secondary research, building databases, designing and delivering presentations and proposals, as well as planning and organizing skills are essential. You should possess rapport-building skills with corporates/management staff, the ability to consistently meet targets, and proficiency in using MS Office software, the internet, and social media platforms for research purposes.,

You will be working as an Intermediate Consultant, operating independently with some assistance and guidance to deliver high-quality work products to a project team or customer, adhering to Oracle methodologies and practices. Your responsibilities will include performing standard duties and tasks with some flexibility to implement Oracle products and technology to meet customer specifications. In this role, you will be expected to complete standard assignments independently, using your judgment within defined policies and processes to provide functional and technical solutions for moderately complex customer engagements. To excel in this position, you should have a minimum of 10 years of overall experience in relevant functional or technical roles. An undergraduate degree or equivalent experience is required. You should possess product or technical expertise that aligns with the focus of the practice. Effective communication skills are essential for building rapport with team members and clients. Additionally, you should be willing to travel as needed to fulfill the requirements of the role. This position is classified at Career Level IC3.,

You will be responsible for handling Private Equity, Real Estate, and Hedge Fund Operations, specifically focusing on Fund and Financial Accounting tasks such as Bookkeeping, Journal Posting, and Financial Statements preparation. Your duties will also include Management Fee, Carried Interest, and Expense calculations, as well as Capital Calls preparation, Cash Reconciliation, and Valuation of Portfolio Investments. Your main objective will be to accurately prepare and submit Fund and Investor Reports within the agreed Service Level Agreement (SLA), ensuring timely delivery of error-free services. You will work on partnership accounting applications and actively participate in process improvement initiatives to enhance operational efficiency. In addition to possessing a strong understanding of Financial Accounting and Capital Markets, you should have hands-on experience with Private Equity, Real Estate, and Hedge Funds systems. Familiarity with Fund processes such as Accounting, Investor Reporting, Capital Calls, Distribution, and Financial Statements is essential. You are required to have advanced knowledge of MS Office tools, excellent written and verbal communication skills, good analytical and problem-solving abilities, and a proactive and positive attitude. Your teamwork skills, customer-facing capabilities, and rapport-building skills with clients will be crucial. You should also be able to escalate issues promptly for quick resolution and demonstrate good phone and email etiquettes.,

As a Sales Representative, you'll drive growth by generating leads, cold calling, and scheduling meetings. Strong communication, fluency in English, and the ability to engage prospects are essential for success in this role. Accessible workspace Flexi working Cafeteria Sales incentives Job/soft skill training

Role & responsibilities Responsible for all areas relating to Human Resource activities for the company, including to provide advice, assistance and follow-up on company policies, procedures and documentation. Liaison between government officials (Inspector of Factory/MPCB/ESI/PF/Labour office/Panchayat) and management. Playing a vital role in factory construction process and all the legal compliances as per State/Central laws applicable to factory. Carry out recruitment process on receipt of requirement from concern TL. Employees Onboarding assistance. Guest House / Transportation arrangement for employees. Co-ordinate with Corporate HR/GA team for admin related activities. To manage and supervise in carry out the Company's policies. Handling general administration activity. Review policies and processes to ensure compliance with federal, state, and local employment laws, regulations. Attendance Monitoring and MIS report preparation. Reporting to Corporate HR/GA team if any deviation on legal compliance or any other. Ready to do any other task assigned by management if required. Preferred candidate profile CANDIDATE FROM Chennai will be considered for this profile. Any PG degree with relevant experience in the field of Human Resources & General Affairs. Languages Must Known : English, Marathi & Hindi Preferable Age Limit : Below 40 years. Notice Period: 15days/1month. Perks and benefits Accommodation (free) Food Free (2 times) Bonus (2 times) Incentives extra incase of serving more than 3 years in our company

Role & responsibilities Responsible for target achievement of Life Insurance. Acquire, build & maintain strategic relationships with clients sources, develops & analyses customer needs to establish a client centric business environment, proposes and implements solution. Cross sales, try to up sells and timely renewal of clients insurance requirements. Responsible for increasing share of business by offering entire range of products by achieving Monthly, Quarterly and Annual target. Optimal use of given lead on daily basis & Achieving cost efficient operation. Managing product mix, persistency, Lead Conversion% etc. Managing accurate maintenance & updating database. Achieving goal sheet & contest achievement on weekly basis.

As a Customer Relationship Executive (CRE) at our company, you will play a crucial role in managing customer interactions, ensuring their satisfaction, and building long-term relationships. Your primary responsibilities will involve being the initial point of contact for customers, addressing their queries, resolving complaints, and guiding them through our product offerings. You will greet and assist customers professionally through various channels such as in-person, phone, or email, understanding their needs and providing suitable solutions. Timely follow-up on customer inquiries, leads, or complaints will be essential to maintain customer satisfaction. Keeping detailed records of customer interactions in the CRM system, assisting in after-sales support, and collaborating with other teams to ensure end-to-end customer satisfaction are key aspects of this role. Additionally, you will collect and analyze customer feedback to suggest service improvements, promote products or services when relevant, and handle appointment scheduling, documentation, and follow-ups. A Bachelor's degree in Business Administration, Marketing, or a related field is required, along with at least 2-3 years of experience in customer service or client-facing roles. Strong communication, interpersonal, and problem-solving skills are essential, as well as the ability to multitask and work effectively in a fast-paced environment. Proficiency in MS Office and CRM tools is necessary, along with fluency in both [local language] and English. Preferred skills include industry-specific experience (e.g., automotive, real estate, banking), the ability to quickly build rapport and maintain professional relationships, and a positive, customer-first attitude. This is a full-time position with working hours [Insert working hours e.g., 10 AM - 7 PM, Monday to Saturday]. If you are interested in this role, please send your updated resume to hr.vanessainteriors@gmail.com or contact us at 8019387373. English language proficiency is preferred, and the work location is in person. Job Type: Full-time,

Our sales professionals focus on face to face sales presentations as they provide our clients an opportunity to know IndiaMART & value addition IndiaMART can bring to their respective business. This position allows you to build new clients for the organization, build rapport and trust in both yourself and the company. Our top sales professionals are passionate and driven in order to produce top results, all the while maintaining integrity. Position holder will be an individual contributor, responsible to drive sales activities within assigned region. Educational Qualifications: Any graduation ,and MBA/PGDM in Marketing Job Responsibilities: To generate leads from given database & Identify decision makers within targeted leads and initiate the sales process. To penetrate all targeted accounts and originate sales opportunities for the company's products and services. To set up and deliver sales presentations, product/service demonstrations on daily basis. To ensure systematic follow-up with the client organizations to take the sales pitch to time-bound closure. To be an interface between the customer and internal support teams to ensure that the customer receives the best possible service from the company. To ensure that all payments are collected as per the company's payment terms. Ensure adherence to sales processes and requirements. Achievement of monthly, quarterly & yearly business plan. Skills Required: Acquisition Sales , Direct Sales , B2B , Client Acquisition , Business Development Candidate Attributes: Bachelor's degree 56% in 10th &12th and 60%in graduation experienced can also apply Should have laptop/internet/android Should have own vehicle(DL/RC .

Responsibilities: Close deals through persuasive communication Meet monthly sales targets Build rapport with clients over the phone Utilize in-depth knowledge of our company's offerings to provide tailored solutions Provident fund

You are being offered a valuable opportunity at Linquest Global as a Trainee/Intern for the role of Inside Sales/Client Acquisition. As a Trainee/Intern, you will be responsible for client acquisition and will have the chance to work in a paid internship/trainee position. As a fresh graduate in Business Administration, Marketing, Mass Communication, or a related field, you will be tasked with identifying, prospecting, and acquiring new clients for the company. Your role will involve developing new business opportunities through networking, targeted research, and outreach efforts. Additionally, you will be required to liaise with industry stakeholders, proactively engage potential clients, and build strong client relationships by understanding their needs and introducing relevant services to enhance the company's portfolio. To excel in this role, you should possess excellent communication and negotiation skills, the ability to establish rapport with clients at all levels, and a results-driven mindset with a passion for sales. You must be self-motivated, adaptable to a fast-paced environment, well-organized, and exhibit a growth-oriented approach. Confidence, presentation skills, and a proactive attitude are key attributes for success in this position. If you are a motivated individual with a keen interest in sales and business development, and have a proven track record of driving business growth, we invite you to apply for this position. Female candidates with a willingness to take on Business Development or Client Acquisition roles are encouraged to apply. Candidates interested in this opportunity are required to send their resumes to jobs@linquestglobal.com. Please ensure that you review the job description thoroughly before applying. If this position does not align with your profile, we appreciate any referrals you may provide. This is a full-time, permanent position suitable for freshers, with the job location at JAM-52 Building, Ground Floor, Ramkrishna Pally, Kaikhali, VIP Road, Kolkata, West Bengal. The working schedule is during day shifts, and proficiency in English, Hindi, and Bengali languages is required for effective communication with clients. Join Linquest Global and embark on a rewarding journey towards honing your sales skills and contributing to the growth of the company's client base. Your dedication and passion for business development will be pivotal in achieving the organization's goals.,

As a sales professional at our organization, your primary responsibility will be to conduct face-to-face sales presentations to introduce our clients to IndiaMART and the value it can bring to their businesses. This role offers you the opportunity to acquire new clients, establish strong relationships, and instill confidence in both yourself and our company. We are seeking individuals who are enthusiastic, motivated, and dedicated to achieving outstanding results, while upholding the highest standards of integrity. In this role, you will work independently to drive sales initiatives within your designated region. If you are a sales professional who thrives on building connections, exceeding targets, and making a positive impact, we welcome you to apply for this position.,

As a Montessori Teacher, your responsibilities will include observing, guiding, supervising, and assessing children's learning in the classroom setting. You will be tasked with developing lesson plans, independent learning exercises, curricula, and teaching methods tailored to meet the unique needs of each child. Creating and maintaining a safe, clean, and stimulating classroom environment where every child feels secure and valued is crucial. Building rapport and fostering relationships with students based on trust is essential, along with setting a positive example and instilling values like honesty, accountability, understanding, tolerance, respect, love, and kindness. Monitoring and evaluating student progress, as well as preparing reports, are part of your duties. You will also need to ensure that classroom supplies and equipment are readily available and in good working condition. In addition, participation in school activities and accompanying students on field trips will be required. Interviewing and assisting in the training of new teachers is also a key aspect of the role. To qualify for this position, you should have Montessori Teacher Training (MTT) certification and ideally a Bachelor's degree in early childhood teaching education or a related field. Completion of training at an accredited Montessori Center is necessary, and additional education courses or training would be beneficial. A genuine passion for alternative education, along with the ability to teach groups of children with diverse ages, needs, and abilities, is essential. Patience, exceptional observational skills, effective communication, and diagnostic abilities are important qualities. You should be capable of multitasking, remaining composed under pressure, and treating everyone with love and respect. Strong planning and organizational skills are required, as well as a commitment to continual learning to serve as a positive role model for children. This is a full-time, permanent position with benefits including health insurance, leave encashment, and provident fund. The work schedule is during the day shift, and the location of work is in person. The expected start date for this role is 01/07/2024.,

Genpact is a global professional services and solutions firm with a workforce of over 125,000 individuals in more than 30 countries. The company is characterized by its profound curiosity, entrepreneurial agility, and commitment to delivering enduring value to its clients. Driven by the relentless pursuit of a world that functions better for people, Genpact serves and revolutionizes leading enterprises, including Fortune Global 500 companies, by leveraging its extensive business and industry expertise, digital operations services, and proficiency in data, technology, and AI. We are currently seeking applications for the position of Assistant Manager, Customer Service. As an Assistant Manager, your primary responsibilities will include driving continuous improvement and developing a strategy for your team to achieve organizational goals. You will be expected to monitor team members, offer guidance when necessary, oversee day-to-day operations, generate reports to update the company on the team's progress, build rapport with internal and external stakeholders, address any issues that may arise during shifts promptly and professionally, ensure the delivery of the highest levels of customer service at all times, assist the Manager in ensuring the business runs effectively and efficiently, and communicate clear instructions to team members. Minimum Qualifications: Qualifications we seek in you: - Graduation in any stream except B.Tech and Technical Graduation & Law - Substantial experience in Insurance Operations related to Customer Service backend operations for Group Disability, Employee Benefit, or Worker Compensation products, including Contract management and New Business and Proposal Support - Relevant experience in Team Handling or people-facing roles, with a proven track record of managing 15 to 20 resources and maintaining an engaged workforce - Proficiency in Insurance knowledge and the ability to comprehend and interpret Insurance terminology - Proficient in MS Excel, MS Word, and MS PowerPoint - Ability to conduct root-cause analysis for highlighted process gaps - Collaborative approach to resolving issues with stakeholders, peers, and sub-process areas - Ability to analyze data, adopt a data-driven and fact-based approach Preferred Qualifications: - Strong analytical and problem-solving skills - Effective verbal and written communication with businesses - Demonstrated ability to establish productive working relationships with clients and internal stakeholders Job Details: - Job Title: Assistant Manager - Location: India-Jaipur - Schedule: Full-time - Education Level: Bachelor's / Graduation / Equivalent - Job Posting Date: Apr 2, 2025, 7:05:22 PM - Unposting Date: Ongoing - Master Skills List: Operations - Job Category: Full Time,

As a Sales Representative at PlanetSpark, you will play a crucial role in engaging with high-intent leads, guiding them through their journey, and driving enrollments. Your responsibilities will include building trust and rapport through interactive video sessions, addressing concerns, handling objections, and securing successful enrollments. You will own the sales process from start to finish, ensuring a seamless experience for our potential customers. PlanetSpark is dedicated to building the next generation of confident speakers and creative writers. We operate globally, impacting over 11 countries with our live 1:1 personalized classes on public speaking and creative writing, taught by handpicked top 1% of teachers. Our students participate in diverse activities such as debates, YouTube video creation, podcasting, stand-up comedy, mystery story writing, and more, helping them become confident and fearless communicators. As a "Series-A" startup, PlanetSpark is funded by top VCs and is experiencing a remarkable 30% month-on-month growth. With a presence in India, the Middle East, North America, and Australia, we are on a journey to become the global leader in communication skills education. Join our passionate team of over 500 young and energetic members, along with 400+ expert teachers, on this exciting adventure to build the most beloved brand for children who are poised to make a positive impact on the world.,

Description PERMANENT WORK FROM HOME OPPORTUNITY !!! WORK TIMINGS: HYBRID SHIFT (3.30PM TO 12.30AM IST CUSTOMER SUPPORT REPRESENTATIVE/APPLICATION SUPPORT ANALYST (front lines) Essential Functions/Responsibilities Provide front-line support for our software applications via email or web form within organization-level agreements. (Optionally phone, and virtual screen share.) Document all relevant information related to customer requests in an organized fashion. Regular and predictable attendance for the designated shift may include rotating holiday support. Educate customers to help them gain value from our suite of products. Build rapport with our customers and drive high customer satisfaction. Follow department and Enverus processes and procedures. Accountable for overall individual/team productivity and performance through personal contributions (achieving set KPIs). Collaborate with team members and proactively participate in team discussions. Investigate data and product-related issues, escalate product bugs or data issues to the second line level, thoroughly document pertinent information which enables resolution, and anticipate follow-up questions and next steps. Deliver client feedback to appropriate teams, including all contexts, to adequately highlight value-add to the product. Provide updates to customers on outstanding issues that have yet to be resolved. Role Competencies And Skills Enjoy working with peoplekind and patient demeanour. Comfortable talking to the older demographic Strong organization and analytical and interpersonal skills include listening, asking questions, demonstrating empathy, and caring. Self-disciplined, resourceful, proactive, and productive. Comfortable working in a fast-paced, changing environment Excellent written and verbal communication in English. Leverages Customer Service expertise to effectively resolve client inquiries. Proven ability to work under pressure to take action and achieve results. Ability to think outside the box to anticipate follow-up questions and concerns before addressing them proactively. Handles quick context changes and can multitask. Understand balance between quality and quantity. Proficiency in resolving both internal and external conflicts professionally. Thrives in team environments and contributes to group discussions. Demonstrates resilience through a positive approach to change and challenges. High level of self-awareness, problem-solving skills and self-regulation. DAY-TO-DAY ACTIVITIES Pull cases from the BSP queue flagged as Tier 1, and they are handled promptly. Manage open cases from the personal queue and ensure the proper follow-up protocols are met. Review and update escalated issues by using Salesforce and Jira platforms. Collaborate with team members via chat rooms, emails, and phone calls. Ensure that all the communication shared is understood and followed. Help customers with general data or product questions Respond to email and web form inquiries within the established parameters. Assist other team members with their queue is follow-ups need to be completed. Handle emails to troubleshoot customers" issues via our available platforms (Salesforce, Five9). Ad hoc tasks. COMPETITIVE PROFILE 3+ years experience in application support roles or similar client-facing roles. Bachelor's Degree (Information Technology background preferred) Strong, advanced understanding of Microsoft Applications, especially Excel Industry experience or an industry degree is a plus. Understanding how CRM systems work will be an advantage E.g., Salesforce Previous exposure to Jira, Microsoft Teams, and Confluence will be a plus. PHYSICAL DEMANDS Ability to sit for long periods, work on a computer with repetitive motions and utilize devices typically found in an office environment. Travel requirements: 0% or as required for company needs.,

Make outbound calls to potential customers, explain products/services, generate leads, and close sales. Maintain records and follow up to ensure customer conversion. Required Candidate profile Graduate with 6 months to 1 year of telesales experience. Strong communication, persuasion, and follow-up skills. Not a Target-driven and customer focussed.