Regional Admissions Correspondent

As a Customer Service Representative, your primary responsibility will be to ensure a delightful experience for our students and parents by building a strong rapport with them. You will address their concerns promptly and offer quick resolutions to any issues that may arise. Collaboration and consultation with parents, teachers, branch heads, and other stakeholders will be essential to create a favorable learning environment for the students. You will also be responsible for collecting outstanding fees from parents within the specified time frame and ensuring the retention of students while minimizing left-outs. Working closely with both academic and non-academic teams, you will manage class announcements, maintain the notice board, and coordinate Parent-Teacher Meetings. Adherence to internal processes and compliance guidelines is a key aspect of this role. To excel in this position, you should possess the ability to interact with students and parents in an empathetic and patient manner. Proficiency in Microsoft Office, email writing, and comfort with service-related software is required. Fluency in both English and the regional language for effective communication is essential. This is a full-time position with benefits including cell phone reimbursement, commuter assistance, health insurance, internet reimbursement, leave encashment, life insurance, and provident fund. The work schedule will involve day and morning shifts, with additional bonuses provided on a quarterly and yearly basis. The educational requirement for this role is a Bachelor's degree, and proficiency in both English and Kannada languages is mandatory. The work location will be in person, ensuring direct interaction with students and parents to deliver exceptional customer service.,