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Quality Process Professional

5 - 9 years

0 Lacs

maharashtra

Posted:1 week ago| Platform: Shine logo

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Skills Required

change management conflict management continuous improvement emotional intelligence financial control innovation negotiation problem solving project governance project management project planning project tracking risk assessment risk management scope management stakeholder management strategic thinking team management time management active listening adaptive thinking analytical thinking assertiveness attention to detail business agility decisionmaking influencing managing difficult conversations proactiveness project reporting relationshipbuilding strategic governance unified project management upm unified service management usm

Work Mode

On-site

Job Type

Full Time

Job Description

You have extensive experience in process definition and implementation across various life cycles such as Development, Maintenance, Transformation, Improvement, and Innovation. You are responsible for reviewing service contracts, SOW, and scope statements to gather service, quality, risk, and compliance management requirements. Building process awareness in engagements by providing necessary process training, walkthroughs of processes and templates, and assisting in tools setup is also a key aspect of your role. You will be conducting periodic audits covering processes, quality assurance, compliance, metrics, and risk reviews aligned with customer expectations. Identifying and facilitating improvement initiatives with quantified benefits like Incident reduction, FMEA effectiveness, Six Sigma Initiatives, Early Alerts, etc., are essential responsibilities. Monthly reviews and reporting of performance, findings, recommendations, alerts, and inferential analysis to the management are part of your duties. Ensuring the readiness of the account project for internal and external audits is also a crucial aspect of your role. In terms of secondary skills, you should have a clear understanding of various IT industry best Standards, frameworks, and models such as ISO 9001, ISO 20000, CMMi, Agile, Lean & Six Sigma, ITIL, ASM, DevOps, and SAFe. Additionally, participating in or conducting focus reviews and deep dive reviews of critical projects is also expected from you. Your competencies should include active listening, adaptive thinking, analytical thinking, assertiveness, attention to detail, business agility, change management, conflict management, continuous improvement, decision-making, emotional intelligence, financial control, influencing, innovation, managing difficult conversations, negotiation, proactiveness, problem-solving, project governance, project management, project planning, project reporting, project tracking, relationship-building, risk assessment, risk management, scope management, stakeholder management, strategic governance, strategic thinking, team management, time management, Unified Project Management (UPM), and Unified Service Management (USM).,

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IT Services and IT Consulting

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