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Job Title: Quality Analyst About Greytip: greytHR is a full-suite HRMS platform that automates HR and payroll processes, ensuring compliance and security. With 50+ tools, it offers seamless ‘Hire-to-Retire’ solutions, powered by AI-driven analytics for enhanced employee experiences. Trusted by CFOs, loved by CHROs, and proudly Great Place to Work® Certified, greytHR serves 30,000+ clients across 25+ countries, managing over 3 million employees. As India’s leading HRMS provider, we are rapidly expanding in MEA and SEA markets with world-class, Made-in-India software. At greytHR, people come first. Our Great Place to Work® Certification reflects our commitment to fostering a high-trust, high-performance culture where employees are valued, empowered, and inspired to thrive. Position Purpose The Quality Analyst plays a key role in identifying, recommending and implementing process improvements to ensure alignment with the organization’s goals and priorities. This role involves analyzing current workflows, drafting documentation on existing processes, proposing changes, forecasting outcomes and monitoring results to ensure continuous improvement. A strong focus on Quality Assurance is essential in any customer-centric organization. It is critical to have structured mechanisms in place to identify areas for improvement and to implement solutions that enhance service quality and customer satisfaction. The Quality Analyst is instrumental in driving these improvements across departments. This role requires an enthusiastic, detail-oriented, and process-driven professional who can collaborate effectively with internal stakeholders and various operations teams. The ideal candidate will be responsible for driving initiatives that improve productivity, streamline operations, and enhance overall CSAT scores. If you enjoy working with diverse teams, have a passion for quality control, and are eager to develop innovative solutions that enhance business processes, this is an exciting opportunity to contribute to the process excellence journey. Join us in India’s fastest-growing cloud HR & Payroll company, where you’ll be part of impactful projects and a dynamic, growth-focused environment. Job Description Identifying, verifying, analyzing and implementing process improvement and process re-engineering opportunities. Coach and mentor the staff based on the evaluations on a day to day basis and track progress Analyze the quality check data and provide insights and inputs on improvement in people and processes that will directly or indirectly impact customer satisfaction Liaise with the Team Managers to create action plans for improvement of staff on various aspects of customer handling Create and share Weekly/monthly dashboards for review with function head Identify the top defects every month with RCA and liaise with the team to conduct refreshers to reduce the defects Develop process analysis and re-engineering to improve efficiency and improve service quality. Provide support to the operations team to achieve desired results. Perform project management, analytics and measure to ensure milestones are met and deliverables achieved. Coordinate with various teams to analyze project results and performance. Ensure that the team works in accordance with the approved company operating policies, procedures, practices and methods. Sharing reports/dashboards regularly with all stakeholders on findings of current process adherence along with an action plan. Provide technical and analytical support for process improvement initiatives. Facilitate the design and implementation of new/improved process models. Train and guide resources in process improvement techniques. Assist in the development of new process capabilities. Qualifications & Skills Graduate with a minimum of 2 to 3 years experience in a Quality Analyst role preferably in an email and phone support environment. Experience in payroll will be an added advantage Excellent verbal and written communication skills Good data analysis and presentation skills Entrepreneurial mindset, tremendous drive and ownership, result-oriented. Strong problem-solving skills and the ability to adapt and succeed in a fast-paced environment and should be goal drive Ability to be able to understand the business and customer needs and provide insights to improve people, product and processes Should have an excellent understanding of quality control concepts and develop creative and innovative ways to improve business processes. Ability to lead and motivate teams to achieve the goal. Develop and design documents including training manuals, process outlines, flowcharts and implementation procedures Should be proficient in Microsoft Office. Show more Show less
