Apply Now Job Title Associate, Payroll Job Description The Specialist, Payroll is responsible for day-to-day execution of payroll processes. This position is responsible for verifying, processing and maintaining payroll programs with speed, accuracy and in compliance with service and performance objectives. Responsible for the collection, verification, processing, filing and monitoring of monthly payroll information for specific country/regionPlan, coordinate, and implement off-cycle payroll processing and reportingEnsure the maintenance of accurate and concise payroll records for Audit and ComplianceRespond to tickets/queries on payroll questions in a timely manner and provide resolutionMonitor changes in legislation, update to tax rules and collaborate with the Payroll team to recommend changesActively partner with external parties/payroll vendors (where applicable) and government institutions for social securityadministration, pensions, etc.Adhere to strict data protection standards in handling of highly confidential and sensitive informationAssist in global work and initiatives as needed Location: IND Gurgaon - Bld 6 Ground & First Floor Language Requirements Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now

Apply Now Job Title Specialist, Accounting Job Description Ensuring the monthly revenue accruals get processed timely and accurately by the cut off through the system or manually (if needed). Posting of various revenue entries regarding the above as needed i.e. accruals, invoices, write off. Ensuring the invoices are generated timely and accurately as per contract and meet the requirements prior to dispatching to the clients. Uploading of the final invoices on various third-party payment portals as needed. Collaborating with different departments (and with the client POCs) for dispute resolution regarding the sales invoices. Reviewing and ensuring the unbilled aging is clean and making any corrections to clear unwanted items per the process and assisting on providing commentary on the aged items. Assisting in various Audits with pulling and providing the data/backups requested Providing various stake holders with necessary information and help in answering revenue related queries. Assisting in AR Reconciliations of various Balance sheet accounts for review. Maintaining effective SOPs (Standard Operating Procedures) for the projects handled. Guiding the business team on the revenue accrual and invoice process and collaborating with different departments on the same for new clients/contracts. Desired Skills Should be well versed with client billing\invoicing.Should be well versed with the revenue accrual procedures and guidelines.Should have good exposure to billing applications and third-party payment portals.Basic understanding of AR related accounting entries.Understanding of Balance sheet AR reconciliations.Well versed in Excel and should be able to analyze large amounts of data.Should have exposure to client contracts.Excellent Communication skills. Both verbal and written Educational Qualifications Needed Should at least hold a bachelor’s degree (Preferably in Commerce) Shift Timing As per business requirement. Should be flexible. For the first 8 business days the team generally follows a 17:30 to 02:30 IST shift to cater to the monthly financial closing and send out the bulk of invoices. Thereafter, one may revert back to 14:30 to 23:30 IST kind of a shift, but it depends on the business requirement.Working set up: Fully On-Site : Location: IND Gurugram - 4th Floor, 20, Delhi - Jaipur Expy, Sector 18. Language Requirements Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now

Apply Now Job Title SAP ABAP Developer Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. Technical Skills ABAP Programming: Proficient in ABAP programming language, including advanced features and techniques.SAP Development Tools: Experience with SAP NetWeaver Developer Studio, SAP GUI, and other development tools.Data Dictionary: Strong understanding of SAP Data Dictionary objects, including tables, views, and data elements.ABAP Objects: Proficiency in object-oriented programming within the ABAP environment.Smart Forms and SAP Script: Experience in designing and customizing Smart Forms and SAPScript for document generation.User Exits and BAdIs: Knowledge of user exits and Business Add-Ins for enhancing standard SAP functionality.Web Dynpro ABAP: Experience in developing web-based applications using Web Dynpro ABAP.ALV (ABAP List Viewer): Expertise in creating ALV reports for data presentation. Integration Skills Integration Technologies: Familiarity with SAP integration technologies such as ALE, RFC, IDoc, and web services.SAP Gateway: Experience in using SAP Gateway for OData services. Database Skills SQL and Database Knowledge: Proficient in SQL and understanding of underlying database structures (commonly SAP HANA, Oracle, or Microsoft SQL Server). Debugging And Performance Tuning Debugging Skills: Advanced debugging skills to troubleshoot and resolve issues efficiently.Performance Tuning: Ability to optimize ABAP code for performance. Soft Skills Analytical Thinking: Strong analytical and problem-solving skills to understand business processes and requirements.Communication: Excellent communication skills to interact with business stakeholders, end-users, and cross-functional teams.Team Collaboration: Ability to work collaboratively in a team and mentor junior developers. Project And Lifecycle Management Project Experience: Previous experience in full project life cycles, from requirements gathering to deployment.Version Control: Proficient in version control tools for managing ABAP code changes. SAP Certification is a plus: Possession of relevant SAP certifications, such as SAP Certified Development Professional - ABAP. SCM Business Processes is a plus: Understanding of SCM business processes and how they align with SAP solutions and experience in telecom companies is plus. Location: India Hyderabad, Telangana Language Requirements Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now

Apply Now Job Title Operations Manager II Job Description The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved. Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role And Key Responsibilities Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements Regularly ipart effective coaching to team members, enabling consistent high performance deliveryetrics are achieved at a minimum weekly Identify performance related issues, develop an action plan for improvement and implement corrective action Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations Communicate expectations to employees and provide timely updates Provide subject matter expertise in handling escalated customer calls as needed Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities Stay current on internal work processes, policies and procedures. Attend required manager development training Promote CNX values- walk the talk and lead by exampleam members Key Skills And Knowledge Relevant Experience in domain Associate's degree in related field with two to four years of relevant experience preferred Highly motivated individual with skills to develop and coach team members to achieve performance expectations Work well under pressure and follow through on items to completion Strong communication skills, both written and verbal Ability to lead team members multi-tasking, prioritization, and meeting timelines of deliverable Ability to mentor, coach and provide direction to team members Willingness to work in a flexible schedule Should be ok working with egregious content (Adult/Extreme Violence/Hate/Harassment e.t.c) Education : Bachelor’s Degree from a Recognized University. Disclaimer 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.' Location: IND Hyderabad - Unit No. 601, 6th Flr, Maximus Building 2A Language Requirements Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now Show more Show less

Apply Now Job Title Java Spring boot Microservices Angular Developer Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. 8+ years of experience in building cloud native microservices using Java and performed Sr. developer in recent 2 projects. Candidate must have Spring Boot and Spring framework experience, including UI development knowledge. Experience in developing and maintaining CI/CD process for SaaS applications by accessing tools like Maven, Jenkins, Gitlab, etc. Good Knowledge on Trunk based development process. Hands-on experience to build and handle Containers utilizing tools like Pivotal Cloud Foundry, Kubernetes, Docker. Very Strong in Core Java (Collections, Threads, Regular Expressions, Exception handling). Hands on experience in building microservices using Spring Boot, Spring Cloud (Config server, Hystrix, Eureka). Flexible to work onshore EST time overlap, when needed till 10pm IST. Experience on Offshore and Onshore model Location: IND Hyderabad Raidurg Village B7 South Tower, Serilingampally Mandal Divya Sree Orion Language Requirements Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now Show more Show less

Apply Now Job Title Sr Quality Analyst Job Description The Sr Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards, provide insight to customers to contribute to program performance improvements. Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations Key Responsibilities Conduct compliance and Quality checks and ensure timely closure as per defined targets Drive continuous improvement - make recommendations and drive improvement Participate/ Conduct internal & external calibrations to ensure consistent scoring & feedback delivery approach Coach the gamechangers as per coaching models Analyze and report on any fluctuations / changes in how processes are followed or in Key or Critical Service Levels attainment Data analysis and creation of designated reports/presentations Provide key insights to stakeholders based on quality evaluations Skilled to create TNI and Share quality audit report with training department Take on additional responsibilities and projects for process improvement Perform Root Cause Analysis on identified defects Provide key insights from case scrubs/RCAs and Analysis Client Escalation Management Strengthen Quality management processes / framework to improve quality delivery Ensure data management for all deliverables and be accessible without any delay Desired Skills Good communication (verbal and written) and Analytical skills Good interpersonal skills Good Knowledge of computer basics/ troubleshooting Ability to demonstrate and improve customer service skills Knowledge about the 7 tools of quality will be an added advantage Strong documentation and email etiquette Working knowledge of MS office applications like Excel and Power point Understanding of the Audit/mining & skills of effective Feedback/ Coaching process Flexible to work in Shifts Ability to work under pressure and in strict timelines Education- Graduation Disclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.' Location: India Bangalore - Divyashree Language Requirements Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now Show more Show less

Apply Now Job Title Supervisor, Communications Training Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Key Responsibilities Build and sustain professional and communication skills for the account’s VA trainers Post TTT certification deliver at least 1 batch every half-year during Process Training Identify Learning needs of agents/ any other learners/ business as a learning consultant Design training curriculum using the principles of Instructional Design Work closely with the Floor Support and Voice & Accent teams to use materials (e.g. recorded calls) from businesses in training and to customize training according to the Project/process. Observe and evaluate trainee performance during real time training sessions Conduct 1:1, TEP and RTR activities for all communication ad soft skills trainers once every month Track and maintain batchwise attendance and certification records for audit purposes. Conceptualize, plan and execute training and skilling initiatives for the floor colleagues Initiate and participate in the projects of the team and the department Create refresher and huddle content every month and track floor penetration every week based on the TNA/TNI based on audit results (Quality and VA) from the previous month Should be willing to work in 24/7 shifts (Day and Night Shifts - Rotational) Offer Root Cause Analysis for the Bottom Quartile category and create content for the said group. Ensure the training is closed for the target audience every month When not involved in batches (during hiring freeze) must dedicate time in bolstering and reengineering content for the floor Maintain key MIS related to all the above activities. Desired Skills Ability to clearly articulate to the management -various initiatives and reports Good analytical skills High level of proficiency in Power Point and Excel Planning and Organizing Skills Excellent verbal and written communication skills. Should be willing to work in shifts along with the team in customer business time. Overall, should be a good team player with willingness to learn and drive to achieve Adequate understanding of training procedures, methods, and techniques Experience in delivering training (ILT and Virtual) Reporting skills – To create presentations and data interpretation Publishing presentations/ for weekly, monthly and quarterly reviews Graduate/Postgraduate Relevant experience of 1-2 years Disclaimer 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.' Location: IND Bangalore - Karle Infra Pvt. Ltd,. IT/ITES SEZ, 4th Floor, HUB-4 Language Requirements Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now Show more Show less

Apply Now Job Title Team Leader, Operations Job Description The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. Essential Functions/Core Responsibilities Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations Communicate expectations to employees and provide timely updates Provide subject matter expertise in handling escalated customer calls as needed Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities Stay current on internal work processes, policies and procedures. Attend required manager development training Promote the Concentrix values through both behavior and attitude, including being an advocate for team members Candidate Profile Associate's degree in related field with two to four years of relevant experience preferred Highly motivated individual with skills to develop and coach team members to achieve performance expectations Work well under pressure and follow through on items to completion Strong communication skills, both written and verbal Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable Ability to mentor, coach and provide direction to a team of employees Willingness to work a flexible schedule Career Level Description Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks. > Manage the employment status of call center associates and participate in the transfer, promotions or regularization of call center associates, which is necessary before any such employee-movement is made Exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies Exercises authority to manage the employment status of a group of employees (firing, promotion, regularization, etc.) including identifying and addressing misconduct, policy and process violations of call center associates Stay current on internal work processes, management policies and procedures and ensures implementation of the same Implement management policies Support and manage the program together with other Team Leaders and Managers Providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements Manage team members on their performance on a regular basis, and write and deliver performance appraisal. The Team Leader’s role is a managerial level position, a position reposed with trust and confidence. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. Location: IND Bangalore - Millenium Towers - MT2 Language Requirements Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now Show more Show less

Apply Now Job Title Team Leader, Operations Job Description The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. Essential Functions/Core Responsibilities Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations Communicate expectations to employees and provide timely updates Provide subject matter expertise in handling escalated customer calls as needed Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities Stay current on internal work processes, policies and procedures. Attend required manager development training Promote the Concentrix values through both behavior and attitude, including being an advocate for team members Candidate Profile Associate's degree in related field with two to four years of relevant experience preferred Highly motivated individual with skills to develop and coach team members to achieve performance expectations Work well under pressure and follow through on items to completion Strong communication skills, both written and verbal Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable Ability to mentor, coach and provide direction to a team of employees Willingness to work a flexible schedule Career Level Description Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks. > Manage the employment status of call center associates and participate in the transfer, promotions or regularization of call center associates, which is necessary before any such employee-movement is made Exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies Exercises authority to manage the employment status of a group of employees (firing, promotion, regularization, etc.) including identifying and addressing misconduct, policy and process violations of call center associates Stay current on internal work processes, management policies and procedures and ensures implementation of the same Implement management policies Support and manage the program together with other Team Leaders and Managers Providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements Manage team members on their performance on a regular basis, and write and deliver performance appraisal. The Team Leader’s role is a managerial level position, a position reposed with trust and confidence. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. Location: IND Chennai - Fortune Towers Language Requirements Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now Show more Show less

Apply Now Job Title Associate, Accounts Receivable Job Description We're Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. Join us and be part of this journey towards greater opportunities and brighter futures. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures What You Will Do In This Role In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. Under general supervision, gathers, enters, and maintains contract information and documentation in Billing system. Works with Financial Analysts to determine billing structure on new and existing contracts. Sets-up billing lines and updates contractual terms and prices in the invoicing system. Assists in analysis and preparation of standard Contract Onboarding (CO) reports. Monitors CO shared mailbox and Helpdesk application and can address basic issues and/or disperses request to the appropriate recipient. Assists CO team members with creation and management of finance worktags/dimensions. Assists in testing Billing system enhancements as per requirement. Understands and adheres to applicable OTC process, SOX controls and Internal/External audit requirements. Complete end to end ownership of any of the CO tasks as assigned. Willing to work in shifts as may be required. Your Qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix Is a Great Match If You MBA / PG in Finance & Accounts/ CA Inter (Semi-Qualified) Minimum 2-3 years’ relevant experience in BPO/Service/consulting Industry Proficient using Excel & Power Point. Experience in using financial systems and extracting reports. Excellent verbal/written communication skills. Analytical, problem solver and detail-oriented profile. What’s In It For You We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. In this role, we offer benefits that help support your unique lifestyle: Full-time indefinite contracts Competitive salary and performance bonus Bring-a-friend (referral) bonus opportunities Full paid training on the company and the project you'll be working on Career development programs, specialized courses, and language classes Power the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. Location: IND Gurgaon - Bld 14 IT SEZ Unit 1, 17th C & D and Gd Flr D Language Requirements Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now Show more Show less

Apply Now Job Title Associate Director, Product Management Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Join us and be part of this journey towards greater opportunities and brighter futures. The Product Manager I is reponisble for overseeing and manages the product development function and processes for a specific line of business. This includes AI and GenAI products and services. The Product Manager I will identify customer needs and business objectives, articulate the vision and success criteria, and rally team members to turn that vision into reality. Work Type: Hybrid (70% Work from Home) Job Location: Gurgaon Experience: Minimum 13 - 18 Years Essential Functions/Core Responsibilities Gathering input from a variety of internal stakeholders, external resources Play the role of product owner in an agile development process working daily with user experience designers, visual designers, and software engineers to make strategic and tactical decisions about product functionality, balancing appropriate tradeoffs between business goals, user goals, scalability/maintainability, time-to-market, and process efficiency Work with platform vendors development vendor to provide technical management own the delivery of platform and services Proposing and managing demand for application work Defining and managing project and enhancement pool budgets Providing VIP support in conjunction Capturing business and functional requirements and writing clear specifications to communicate them to the development teams Managing projects through all of their phases Serve as primary contact to the business for systems Leverage deep understanding of AI/GenAI technologies and market trends to identify customer pain points and opportunities, translating them into actionable product features and enhancements that drive value and differentiation. Create and maintain a prioritized product roadmap, balancing innovation, customer needs, and business objectives, while collaborating with cross-functional teams to deliver cutting-edge AI solutions. Develop and articulate a clear, compelling product vision and strategy for AI and GenAI-driven products, aligning with the company’s long-term goals and market opportunities. Candidate Profile Experience required as Product Manager or Product Owner Experience required in GEN AI Product development. Certified in PMP, ITILV3, CPIM or MSCE Ability to apply platform support and troubleshooting methodologies Prior experience in product management or business analysis roles Experience with continuous integration and automated deployment practices Strong communication skills, both written and verbal. Proficient in Microsoft Office. Ability to multi-task, prioritize, and meet timelines on deliverables. Location: IND Gurgaon - Bld 14 IT SEZ Unit 1, 17th C & D and Gd Flr D Language Requirements Time Type: Full time2025-04-15 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now Show more Show less

Apply Now Job Title Team leader, operations Job Description The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role: Team Leader DESIGNATION: Team Leader LOCATION: Mumbai YEARS OF EXPERIENCE: 5 years experience Your key priorities and responsibilities include and not limited to: Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations Communicate expectations to employees and provide timely updates Provide subject matter expertise in handling escalated customer calls as needed Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities Stay current on internal work processes, policies and procedures. Attend required manager development training Promote the Concentrix values through both behavior and attitude, including being an advocate for team members Personal Attributes/Competencies Teamwork & Collaboration – Demonstrated Competence Creative Problem solving - Demonstrated Competence Integrity/Trustworthiness - Demonstrated Competence. Willingness to work shifts as necessary. Judgment and Decision Making - Demonstrated Competence Educational qualification : Graduate. Disclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.' Location: IND Mumbai - Paradigm A, 8th & 9th floor, Malad Rajan Pada Language Requirements Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now Show more Show less

Apply Now Job Title: Senior Software Developer – Backend Job Description We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled. We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents. Our Game-changers: Challenge Conventions Deliver outcomes unimagined Create experiences that go beyond WOW If this is you, we would love to discuss career opportunities with you. In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of CX. Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region. We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career. Senior Software Developer ERP (Backend) Skills Interviewed: Coding Capabilities, SQL, Core Java, Java 8, Spring Boot Keywords: Coding Capabilities, SQL, Core Java, Java 8, Spring Boot-** Senior Software Developer ERP (Backend) Skills Interviewed: Coding Capabilities, SQL, Core Java, Java 8, Spring Boot Keywords: Coding Capabilities, SQL, Core Java, Java 8, Spring Boot, EDI-** Job Description: Develop, test, and deliver distributed services for manufacturing business using Java and Spring Boot, EDI etc. Gather and clearly document requirements, design, and testing results. Maintain software efficiently through solid knowledge of software lifecycles. Qualifications: Bachelor's degree in Computer Science, Statistics, or another quantitative field 5+ years of experience as Java developer, with demonstrated ability to effectively develop high-quality software in a collaborative environment Proactive, self-motivated, and highly organized Proficiency in troubleshooting software issues and debugging a large codebase Excellent knowledge of Relational Databases Location: IND Gurugram - Industrial Plot No. 243, 1st, 3rd, 4th, 5th & 7th Floors Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now Show more Show less

Apply Now Job Title: Manager Operations Job Description The Operations Manager II is responsible for coaching and supervising a group of Operations Managers and/or Team Leaders. This position is responsible for building and maintaining client relationships, meeting service level agreements and achieving financial expectations. Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Job Description: Lead and supervise teams of sales coaches to help achieve sales goals Motivate their team to generate leads, build client relationships, and meet customer needs Achieving growth and hitting sales targets Designing and implementing the sales strategy, set sales goals, and track sales performance Use statistics to analyze patterns and trends in sales data. This helps them make accurate sales projections Recognize customer needs and provide insights for improving products Negotiate efficiently with community managers to achieve positive outcomes Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs Create internal incentive plan that help to improve and drive growth to meet targets Maximize revenue generation to reach long and short-term incentive and revenue targets Create and maximize relationships with client partners Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching Lead conversion from all 3 current client channels Actively coach managers to look for possibilities to upsell and cross-sell to existing and new customers Overseeing pre- to post-sales support activities for the designated goods while guaranteeing the greatest level of client satisfaction Candidate Profile: Bachelors Degree in related field with more than seven years of experience (with at least one year of Sales Management Experience) Call center experience preferred in a sales manager role for a minimum of 1 year Managed large service and sales accounts with a demonstrated tendency to meet targets across both metrics over a sustained period of time Ability to create detailed incentive plans catering to improved sales performance while sustaining customer service results Ability to disclose various actions that will assist with reducing deficit in sale product numbers and not limited to incentives Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goals Work well under pressure and follow through on items to completion while maintaining professional demeanor Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates Demonstrated ability to mentor, coach and provide direction to a team of employee Willingness to work a flexible schedule Disclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.' Location: India Thane - G-Corp, Maharashtra Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now Show more Show less

Apply Now Job Title Analyst, Planning & Scheduling Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role And Key Responsibilities Planning & Scheduling Managing WFM Personnel Manpower Planning, Scheduling, Transitioning new logos. Updating & maintaining master trackers Preparing and publishing periodic reviews for management Preparing PowerPoint and other presentations Forecasting knowledge and able to forecast basis different methodologies. Running scenarios and simulations basis requirement Data reporting to other departments like Finance, IT Operations etc. Creating Interactive Dashboards for Client and Delivery Recognize and recommend operational and support improvements for the enterprise. Creating Schedules and lead the weekly scheduling performance review and provide recommendations. Administration of communication to and from Operations and other support departments. Collect, analyze and report historical center performance statistics. Understanding of Workload and HC calculations Perform financial evaluation using actual performance that involve relevant WFM metrics and contractual targets. Provide end to end analysis of financial assessment on weekly basis rolling up to the month. Create accruals for revenues that may have been possibly earned but are not yet recorded in the account. Perform trend analysis considering all relevant WFM metrics impacting the revenue on a weekly and monthly basis. Perform impact analysis of various operational metrics performances to understand the gap between actual / planned revenues at different stages of revenue life cycle. Calculate the positive and negative impact of compensated and non-compensated performance metrics on overall revenue. Perform various types of analysis around cost & revenue and create charts / reports as required by the business to present various comparative views for decision making Data collection from various data sources to be utilized in performing all key responsibilities and ad-hoc requests from the business. Key Skills & Knowledge Team handling and Contact Centre Workforce Management experience Extensive experience with WFM software Comfortable in fast-paced environment Ability to simplify complex operations into repeatable processes Ability to make decision in time sensitive ambiguous situations Knowledge of Contact Centre methodologies and operational principles Knowledge of IEX is essential Excellent communication skills Analytical - Able to analyze data and draw insights High level of accuracy and attention to detail Innovative and able to influence Must have experience to handle Capacity Planner and Scheduling teams Education Qualification:- Graduation Disclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities Location: IND Hyderabad - Unit No. 601 6th Flr Maximus Building 2A Mindspace Language Requirements Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now Show more Show less

Apply Now Job Title Sr. Service Delivery Manager Job Description We are looking for a seasoned Operations professional for Vietnam. The identified resource is expected to manage the delivery & operations for a Delivery client. This individual will lead client engagement and will be fully responsible for delivering to client SLAs. He / She will proactively engage / work with all support functions - Hiring, Training, Quality (transactional & process improvement), Finance for success of the account. He is responsible for Employee Engagement, Retention, mapping career paths, employee development and create a culture of ownership amongst staff. He / She will be responsible for financial performance of the account. Key Responsibilities Service Delivery – achieving all key contractual SLAs Day to day Client management Lead all client and internal calls for the process, single point of contact Direct WFM, Training and other shared services for optimum functioning of account Single point of contact for all financial decisions regarding the account Manage attrition and career planning of all employees within span of control Grow account strategically to increase top line for the organization Manage and improve profitability of the account Ensures continuous improvement in service delivery through Process Improvement Initiatives Location: India Thane - G-Corp, Maharashtra Language Requirements Time Type: Full time2025-06-30 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now Show more Show less

Apply Now Job Title Supervisor, Control & Compliance Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Key Responsibilities Support and drive implementation and compliance of various risk management (RM) related activities throughout the project life cycle in CNX Periodic tracking, analysis and reporting of risks to management. Participate in various reviews and audits as member of Risk Management Team to identify risks and share learnings. Review and write assessment/audit reports. Collaborate with various support functions like IT, HR, WFM, Security etc to understand and support delivery teams in mitigation of risks. Work with Clients for closure of external risks Periodically revisit various RM programs for improvement basis the feedback and learnings. Coordinate various risk assessments and audits to ensure participation and effectiveness. Support education and awareness of various RM programs at different levels Key Skills Knowledge of Risk Management Frameworks Knowledge of ISO 27001, PCI DSS, Data Privacy, India IT Act/Cyber Laws Professional certification as Auditor/Internal Auditor- preferred Excellent communication and presentation skills Ability to provide structure and solution to problematic areas, providing reasoned explanation to ensure that agreement is reached by different parties Assertive with a positive attitude and an open mind Good people skills, including ability to present to Senior Management/ Client and convey key messages Educational Qualification Graduate Disclaimer: - 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letterhead with authentic signatures of appropriate Concentrix authorities. Location: IND Pune - Amar Tech Centre S No.30/4A 1 Language Requirements Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now Show more Show less

Apply Now Job Title Account & Territory Operations Analyst | Klaviyo | Billable Job Description The Account and Territory Operations Analyst will be responsible for ensuring the seamless management of accounts and territories across our organization. This role will focus on analyzing data, maintaining accurate records, and supporting sales operations to drive efficiency and productivity. Operating primarily within Salesforce, the role includes fixing data discrepancies, auditing account data, managing hierarchy disputes, and maintaining proactive account data cleanliness. Key Responsibilities Territory Management Collaborate with regional sales operations and sales leaders to ensure that territory assignment is aligned with sales strategies and organizational goals Manage the territory tool, Full Cast, to ensure accurate and effective territory mapping Manage territory hold exceptions, resolve territory conflicts and discrepancies Account Data Operations Ensure account hierarchies, ownership, and assignments are accurately reflected in Salesforce or other CRM tools. Fix data discrepancies such as incorrect websites on accounts and conduct regular account audits. Handle account and hierarchy disputes from sales representatives. Proactively monitor and maintain account data cleanliness to uphold data integrity. Systems & Data Access Needed Salesforce: Read access except for write access to relevant fields. Snowflake: Read access to relevant data sets. Tableau: Read access to relevant data Coefficient: Read access to relevant data Google Suite: Read, write, create access. Qualifications Strong ability to follow established processes and guidelines meticulously to ensure consistency and quality in deliverables. Proven ability to handle high-volume tasks with accuracy. Resourceful in finding solutions to operational challenges. Comfortable working in a dynamic environment and adapting to new tasks and tools. Bachelor’s degree in Business, Data Analytics, or related field. 1+ years of experience in an operations support or data-oriented role, ideally within a Sales Operations function. Proficiency in Google Suite / Office Suite, particularly Sheets / Excel and Slides / PowerPoint and Salesforce CRM; experience with Full Cast is a strong plus Strong SFDC reporting skills. SQL experience is a strong plus. Excellent communication skills, with the ability to work independently and as part of a global team. Location: IND Pune - Amar Tech Centre S No.30/4A 1 Language Requirements Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now Show more Show less

Apply Now Job Title Trainer II Job Description The Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program (101/102), provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods. Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role And Key Responsibilities Deliver product training for a Banking Mutual fund(Voice and Non voice) Design training curriculum using inputs from Operations, Quality & Clients. Knowledge management for the process. Keep up to date with product / process knowledge. Accountability for 0 – 30 days batch performance. Attend TTT conducted by clients. Conduct PKT and process refreshers on the floor. Bridge gaps in product, process, language, comprehension, and cultural aspects of the LOB Represent Concentrix on client calls and internal/external calibrations Work closely with OPS and Quality teams to design and execute action plans Responsible as per defined monthly/quarterly/yearly training scorecards and PLA Responsible to manage the training throughput and performance Create, manage and update the training content for respective LOB’s on different tools Manage/create process SOP’s and training refresher Manage training MIS for new hire batches and other training related work Contribute to process improvement ideation and initiatives Responsible for all risk management and compliance activities as applicable Key Skills & Knowledge Experience in customer care for a Banking/Mutual Fund (Voice & Non voice ) Good facilitation skills Should be a Team player Understanding of the ADDIE model will be an added advantage Languages – English and Hindi (preferred). 5 days working and should be open for rotational offs. Good MS Office skills. Experience in preparing TNI & TNA. Education: - Graduate in any discipline Disclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.' Location: IND Mumbai - Malad West Paradigm Towers Mindspace Language Requirements Time Type: Full time2025-06-21 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now Show more Show less

Apply Now Job Title Team Leader, Operations Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role And Key Responsibilities Responsible to meet all agreed client SLAs and performance parameters Provide support to the team by acting as the first line of escalation for customer related queries in order to provide exceptional customer service Develop strong interpersonal relationships with the team, to cohesively bond them together with the Customer and integrate them with the vision and core values of the Customer To embody the spirit of excellence through team building, able leadership and sound people management skills Identify areas of concern and under performance and take corrective measures Responsible for development of team members- team motivation, up-skilling- career development Provide hands-on assistance, share information proactively and troubleshoot for the team in case of problems, both through direct intervention and mentoring Single point of contact for the team and the senior management through effective communication on key deliverables Ensure quality reporting and work with the Operation Manager to build a highly effective measurement and reward system based on data Responsible for Customer/client interaction Assist in scheduling and time management Allocate work and prioritize Perform real time monitoring Evaluate and coordinate operational, administrative, IT and HR issues for the team Forward non- resolvable issues to the Operations Manager Team specific attrition and absenteeism management Team member performance management and identification of training opportunities Overall experience 3+ years Key Skills And Knowledge Team development Good excel skills Ability to manage Team Performance Ability to impart effective feedback Ability to work in a 24/7 shift environment. Education Graduation Disclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.' Location: IND Hyderabad - Unit No. 201, 2nd Flr, Building 4 at Mindspace Language Requirements Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now Show more Show less