Summary
The Project Manager / Scrum Master is responsible for leading planning, execution, and delivery of technology initiatives across Product Engineering, Integrations, Data, ERP, Infrastructure, and Field Operations platforms. This hybrid role combines project management rigor with Agile leadership to ensure predictable delivery, strong stakeholder communication, SOX-aligned documentation, and a disciplined approach to execution.
Essential Duties and Responsibilities
include the following. Other duties may be assigned.
- Lead end-to-end delivery of technology projects across multiple domains.
- Build and maintain project plans, WBS, sprint schedules, and dependency trackers.
- Manage scope, timeline, risks, issues, RAID logs, and resource plans.
- Facilitate Agile ceremonies including sprint planning, standups, grooming, and retrospectives.
- Partner with Product Owners to maintain a prioritized backlog and clear acceptance criteria.
- Track sprint metrics such as velocity, throughput, burndown, and predictability.
- Ensure SOX-aligned project documentation, readiness gates, approvals, and audit compliance.
- Produce weekly RAG status reports, dashboards, and executive summaries.
- Collaborate closely with Engineering, Product, Security, DevSecOps, Architecture, and Business.
- Drive continuous improvements in delivery, planning, and Agile maturity.
Supervisory Responsibilities
This role does not include direct people management but provides delivery leadership across pods, project teams, and cross-functional stakeholders.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:Continuous Learning – Continuously develops delivery and Agile practices.Job Knowledge – Strong understanding of project and Agile delivery models.Use of Technology – Proficient in Jira, Confluence, MS Project, and other PM tools.Problem Solving – Identifies and resolves delivery blockers efficiently.Project Management – Effectively manages timelines, RAID logs, and documentation.Customer Service – Ensures project outcomes support business value.Communications – Communicates clearly across all levels of the organization.Cooperation – Builds strong collaborative relationships across teams.Oral Communication – Facilitates meetings and Agile ceremonies effectively.Teamwork – Promotes a positive and collaborative delivery environment.Written Communication – Produces high-quality delivery artifacts.Supports organizational transitions and Agile adoption.Performance Coaching – Encourages better delivery practices within pods.Team Leadership – Provides day-to-day leadership across project teams.Delegation – Coordinates work across cross-functional contributors.Leadership – Drives accountability and quality in delivery.Managing People – N/A – IC role providing delivery leadership.Conflict Resolution – Resolves team and delivery conflicts constructively.Recruiting & Staffing – Supports staffing recommendations for programs as needed.Diversity – Champions inclusion and respect within project teams.Ethics – Ensures ethical and compliant delivery practices.Organizational Support – Aligns project outcomes with organizational goals.Personal Appearance – Maintains a professional demeanor.Attendance/Punctuality – Consistently reliable and punctual.Dependability – Delivers high-quality outputs and follows through.Judgement – Uses sound judgment for delivery decisions.Planning/Organizing – Strong planning, sprint coordination, and prioritization skills.Quality – Ensures quality in every stage of delivery.Quantity – Manages multiple workstreams effectively.Safety & Security – Supports SOX-compliant documentation and secure delivery.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education And/or Experience
Bachelor’s degree in Business, Computer Science, Engineering, Information Systems, or related field. 5–8 years of experience in project management, Agile delivery, or hybrid PM/SM roles.
Language Skills
Excellent verbal and written communication skills.Experience with Agile, Scrum, Kanban, SOX-aligned project documentation, cross-functional delivery, and RAID log management.
Mathematical Skills
Ability to evaluate estimates, budgets, and metrics.
Reasoning Ability
Strong analytical and problem-solving capabilities.
Computer Skills
Proficiency in Jira, Confluence, Smartsheet, MS Project, and reporting tools.
Certificates, Licenses, Registrations
CSM, PSM, PMP, PMI-ACP, SAFe or similar certifications preferred.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Standard office setting with extended computer usage expected.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Hybrid India-based role with required PST overlap.
Other Skills/Abilitiesand Qualifications
Strong facilitation, stakeholder management, and team coordination.
Experience Delivering Technology Projects In GCC/global Environments Preferred.
Skills: technology,leadership,agile,project,documentation
