Project Management Specialist

Title: API Management Specialist

Experience: 10+ years

Offshore Location: Banglore

Domain: Banking

NP: Short Joiner within 30 days

Main Role (Overall Accountability)

Responsible for the design, development, configuration and support for Bank’s API Management platform in liaison with business stakeholders and various IT teams. Key responsibilities of this position are given below

• Design, develop and publish APIs (as API products) in the bank’s API Management platform built using

  IBM API Connect, IBM DataPower

  software solutions.
• Contribute in the full lifecycle of API in alignment with the bank’s standards, compliance and security requirements.
• Provide technical support for bank’s institutional customers and fintechs to consume the business APIs – as part of the customer onboarding journey in the API marketplace.
• Provide technical support for all projects involving APIs; this includes, configuration fixes, code fixes, end-to-end testing support, user acceptance testing, performance and security testing support.
• Perform all required monitoring activities for the supported systems, including operation of utilities to support customer system and data implementations.
• Responsible for maintenance and emergency response outside of normal business hours as necessary during production implementations, customer issues, system upgrades, etc.
• Responsible for issue resolution & support in RCA analysis for incidents. Follow proper escalation processes to meet or exceed target resolution timeframes. Responsible for involving resources outside of IT when necessary to resolve
• Must adhere to all standards & processes defined in the team for project delivery, peer review, security, incident & problem management.
• Must ensure that appropriate corrective and preventive actions are undertaken and resolve problems as soon as they arise.
• Must contribute ideas to help the support team to become more effective and seek ideas from other team members.
• Implement and manage security processes (both technical and procedural) to ensure uninterrupted operations and to comply with Bank and data privacy policies.

Principal Accountabilities

1. Responsible for design, development & supporting the APIs used for integration of institutional customers and fintechs with bank’s core business applications
2. Liaison between the infrastructure and the applications groups, aiding one to understand the other and to ensure completion of development and/or maintenance activities of Bank’s Middleware systems

Experience

• Minimum 10 years of experience in design, development & support of IT software solutions.
• Minimum 6 years of hands-on experience in design and development of API & Integration solutions using IBM API Connect product (

  mandatory

  )
• Minimum 5 years of hands-on experience in design and configuration using IBM DataPower (

  mandatory

  )
• Hands-on experience in IBM App Connect development is desired
• Extensive knowledge and experience in API (RESTful) and Web

Services (SOAP) design, development and testing

• Experience in Open API and Open Banking solution development will be a strong advantage

Qualifications

1. Requires Bachelor degree in Computer Science, Information Technology or other engineering discipline.
2. Mandatory:
3. Professional Certification on

   IBM API Connect

4. Desired
5. Professional Certification on IBM DataPower
6. Professional Certification on IBM App Connect Enterprise
7. Professional Certification on IBM MQ
8. Other relevant technology professional certifications

Training

Formal training in two or more of the IBM Middleware products listed below

• IBM API Connect
• IBM DataPower
• IBM App Connect Enterprise
• IBM MQ

Other skills and Abilities

• Strong knowledge on Open Banking, Open API and other related standards such as PSD2.
• Good knowledge of Unix/Linux systems, Banking applications & RDBMS databases
• Programming experience in Java & J2EE systems. Working knowledge of java-based open source technologies.
• Demonstrated ability to communicate effectively in both oral & written form.
• A clear and practical understanding and experience integrating technical services which support applications and users in the organization;
• Experience communicating by phone and face-to face with customers collecting requirements and implementation details, implementing solutions, and providing technical support;

Interpersonal skills

Ability to establish confidence, rapport and foster cooperative relationships with business & coworkers. Comfortable initiating regular business contacts.

Analytical Thinking

Good at acquiring an understanding of a problem or solution, and developing an approach to interacting with situation

Strategic Perspective

Needs to keep overall objectives and strategies in mind, and not be deflected by matters of detail.

Applying standards

Good in application of relevant industry and process standards to all tasks undertaken

Individual / Entity Purpose Skills updates and Industry Developments

Take initiative to ensure technical skills and specializations are kept up to date in line with industry developments

Achieving Results

Be aware of key business objectives, and ensure these are applied appropriately to all business activities.

Building Relationships

Work to develop effective relationships and technology professional growth plans with all staff, and be recognized as providing a supporting role.

Customer Focus Internal & External)

Able to anticipate and understand customer expectations, and ensure customer requirements are met and expectations appropriately managed.

Able to build professional relationships with customers and focus on solving their problems.

Communication

Good communication skills suitable for the liaison with departmental staff and senior management. Demonstrate good communication, both orally and in writing, with colleagues, clients and customers including producing reports, preparing, organizing and delivering presentations using appropriate tools and techniques.

Team Work

Able to contribute effectively towards the objectives of a team, and be able to share knowledge, ideas and information. Aware of the needs, objectives and constraints of those in other disciplines and functions.

Influencing and Impact

Act in a professional manner, and exhibit the required behavior that should act as an example to other employees. Good at Identifying goals and objectives, and motivating others towards their achievement.

Innovation, Flexibility and Adaptability

Undertake tasks with a positive attitude and respond well to management and client requests. Must be prepared to meet business goals and respond well to change.