About MasterControl
MasterControl Inc. is a leading provider of cloud-based quality and compliance software for life sciences and other regulated industries. Our mission is the same as that of our customers to bring life-changing products to more people sooner. The MasterControl Platform helps organizations digitize, automate and connect quality and compliance processes across the regulated product development life cycle. Over 1,000 companies worldwide rely on MasterControl solutions to achieve new levels of operational excellence across product development, clinical trials, regulatory affairs, quality management, supply chain, manufacturing and postmarket surveillance. For more information, visit www.mastercontrol.com.
Summary
As a Professional Services Consultant, you will be responsible for delivering high-quality consulting services to our clients, helping them maximize the value of our software solutions and achieve their business objectives. You will collaborate with cross-functional teams, understand client requirements, and provide expert guidance and recommendations throughout the engagement lifecycle.
Responsibilities
- Lead and deliver professional services engagements, including solution design, business analysis, configuration, customization, testing, and deployment.
- Collaborate with clients to understand their business needs, requirements, and objectives, and translate them into effective solutions.
- Collaborate with cross-functional teams and stakeholders to identify project requirements, set priorities, and manage project scope.
- Develop and maintain project documentation, including requirements, design specifications, and technical reports.
- Develop and maintain integrations between MasterControl products and client provide via prescribed methods or protocols
- Provide technical expertise and guidance to clients on our software solutions and industry best practices.
- Identify opportunities for cross-selling and upselling additional products and services, collaborating with sales and account management teams.
- Contribute to the continuous improvement of our service delivery methodologies, processes, and tools.
- Stay current with emerging trends, technologies, and best practices in the software industry, continuously improving our service offerings and capabilities.
- Any other duties in line with the role of Professional Services Consultant
- Other duties as assigned
Basic Qualifications
- Bachelor's degree in Computer Science, Engineering, or a related field.
- 3+ years of experience in professional services, consulting, or a similar client-facing role in the software industry.
- Strong understanding of software solutions, implementation principles, and industry best practices.
- Excellent problem-solving, communication, and client relationship management skills.
- Strong understanding and experience of Manufacturing processes
- Strong experience in configurating, managing Manfacturing execution systems (MES) and LogBooks.
- Experience with API development and ability to train AI tools for architecture decisions
- Experience with Docker and containerization
- Understanding of XML, JSON, and other data formats
- Knowledge of enterprise integration patterns. OAuth and other authentication protocols
- Familiarity with cloud platforms (AWS, Azure, GCP)
- Experience with modern monitoring and logging tools
Preferred Skills
- Experience in the software-as-a-service (SaaS) industry or with subscription-based products.
- Experience with CRM and project management software (e.g., Salesforce, JIRA, Smartsheet).
- Relevant industry certifications or professional designations.
- Understanding of Quality systems such as QMS, LMS.
PHYSICAL DEMANDS AND WORKING CONDITIONS
- Primarily sedentary work with frequent use of computer, keyboard, and mouse.
- Occasional lifting or moving of computer equipment or other objects up to 25 pounds (11.3 kg) may be required.
- Standard office environment with potential for remote work and travel to client sites.
- Frequent travel required. Between 25 and 50%
Why Work Here?
#WhyWorkAnywhereElse?MasterControl is a place where Exceptional Teams come together to do their best work. In fact, hiring Exceptional Teams is a core value of ours. MasterControl employees are surrounded by intelligent, motivated, and collaborative individuals. We like to call it #TheBestTeamOnThePlanet.We work hard to develop and challenge our employees' skillsets, recognize their contributions, encourage professional development, and offer a one-of-a-kind culture. This is why we say #WhyWorkAnywhereElse?MasterControl could be your next (and last) career move!
Here Are Some Of The Benefits MasterControl Employees Enjoy
- Competitive compensation
- Schedule flexibility
- Fitness clubs (you get paid to have fun and be active!)
- Company parties and employee recognition programs
- Wellness programs
- Onsite physician and massage therapist
- Much, much more!
MasterControl is an Equal Opportunity Employer. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact MCTalent@MasterControl.com or call (801) 942-4000 and ask to speak with a member of Human Resources.
Equal Opportunity Employer, including disability and protected veteran status
